System Analyst Desktop Support
Resume:
Kevin D. Lavender
La Porte, Texas
Career Objective
Obtain a position as a System Analyst and further upgrade my system knowledge
Areas of Knowledge
AC/DC Circuits MS Office 95,97,2000,2003,2010 Novell Networks v. 3.1X, 4.1X
Semi Conductor Devices MS Outlook Windows 2000, 2003 Server
Digital Electronics Lotus Notes 3.X, 4.X Desktop PC’s: Dell,Compaq, and HP
IBM, MS/Dos SQL 6.X, 7.X Laptop PC’s: Dell, Compaq, and IBM
Troubleshooting / Repairs Project Management Cubix Box Configurations
Windows 95,98,NT,2000,XP, Shiva Lanrover Setups Memory Configurations
Win NT Workstation Centillion Switch Switch Boxes
Server Racks/Mounts PCAnywhere Windows 10 / 11
iPhone 6 – 14’s Microsoft Office 365 Dell Latitude Laptops
Microsoft Teams InTune Service Now
Workday
Education/Training
iPhone Training – 8 hours
Windows 10, 11 – 10 hours
A+ Certification (July 2005)
40 hours / Windows 2003 Server Training Course – Global Knowledge
Microcomputer Technology Institute (MTI), Friendswood, Texas (1992-1993)
Associate of Occupational Studies degree in Computer Systems Technology
40 hours training – Centura SQL Console 6.X
80 hours / Computer Command Control for GM Automobiles – GM Training School, Utica, NY
20 college credit hrs / Crash Recovery Training – Homestead AFB
45 college credit hrs / Aircraft Maintenance – Shepherd & Homestead AFB’s
Work Experience
May, 2010 – Sept, 2023 Invesco
Network and Laptop support for the external sales team. This included software on laptops, iPhones, IPADS. Software included MS products.
Remote connectivity support for all aspects of the users’ needs. This included goremote, wifi connectivity, software issues as needed to meet SLAs with the business unit.
Active Directory support for external sales team. Including password resets, account creation, account unlocks, drive access.
Create documentation for hardware configuration for iPhone and IPADs..Backend support for devices using InTune
Install, test new software being installed and used for the sales team members.
Configured, and deployed over 150 laptops every 2 years at end of year sales symposium.
Provided all aspects of network, laptop, iPhones, and IPAD support / repair at sales symposium every year for over 600 attendees.
Sept. 2006 – May, 2010 Robert Half Technology - Invesco AIM
Network and Desktop support for the Legal and Compliance, and the Facilities groups
Planning and scheduling of moves, computer replacements, software upgrades
Act as liaison between Legal and Compliance group and IT for software and hardware upgrades
Act as liaison with the necessary groups testing new applications to be implemented to users.
Test and document software implementations to meet SEC requirements
Work with the Legal and Compliance departments to make certain service level agreements between the groups and IT is met as required by the SLA
Interface with Xerox representative to implement, document, test and deploy 52 Xerox multi-function devices in the Houston office for all departments to use for printing, faxing, copying, and e-mailing of documents.
Day to day desktop support for 150 external wholesalers using laptops, blackberries, IPAD’s, projectors, and printers.
Oct. 2005 – Sept. 2006 Robert Half Technology - Psychiatric Solutions, Inc.
Worked as Project Manager to migrate two Psychiatric Hospitals from Novell to Windows 2003 server
Created User Accounts, Passwords, OU’s, and Directory structure on server
Day to day desktop support
Sept. 1999 – Oct. 2004 KPMG LLP, Houston, TX
Setup, configured, and maintained 28 Windows 2000 servers for network development team
Installed all necessary updates, patches and configuration changes requested by development team
Full responsibility for hardware and software support for 115 members of the development team
Worked with outside clients in the setup and deployment of Link Enterprise Application on their networks
Jan. 1994 – Sept. 1999 Pricewaterhouse Coopers LLP, Houston, TX
Tested and implemented SQLBase server installations throughout PWC nation- wide
Combined 54 down to 28 SQLBase servers used for time and expense program
Prepared and authored firm-wide documentation for server and workstation configurations
Setup and tested desktops and FastTax servers to perform at optimum performance for International Executive Services group at PWC
Maintained responsibility for hardware and software support of various tax applications
Sept. 1993 – Dec. 1993 Tutor & Lab Assistant, MTI, Friendswood, TX
Assisted instructor and students in the class during instructional and lab time
Nov. 1983 – Nov. 1991 Mechanic II (Heavy Equipment), City of Pasadena, TX
Mechanical work on heavy equipment (bulldozers, trackhoes, and others)
Nov. 1981 – Oct. 1983 Mechanic / GM Automobiles, C. Weaver Chevrolet, Utica, NY
Line mechanic at Chevrolet dealer
Nov. 1980 – Nov. 1981 Mechanic I (Heavy Equipment), City of Pasadena, TX
Mechanical work on heavy equipment (bulldozers, trackhoes, and others)
Nov. 1976 – Oct. 1980 Aircraft Maintenance, USAF, Homestead AFB
Received US Air Force Commendation Medal 1978
Member of team responsible for repairing and returning 46 F-4E aircraft to flight status
Selected to instruct pilots in basic operation of flight controls on F-4E aircraft
Instructed newly commissioned pilots the functionality and basic troubleshooting of the flight controls on F-4E aircraft
Crew Leader for Crash Recovery Team
Leader of a team of 6 members responsible for any and all in-flight and ground emergencies on F-4E aircraft
Trained new and incoming maintenance technicians in different aspects of aircraft maintenance and support including installing canopies, landing gear, flight controls, and air intake systems on F-4E aircraft.
References furnished on request
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