Customer Service Human Resources

Renee Villani

West Hartford, CT ***** 860-***-**** ************@*****.*** linkedin.com/in/renee-villani-a0490b38

SUMMARY

Highly motivated professional with strong educational foundation and skills. Possess broad knowledge of all areas of Hospitality & HR; capable of developing and sustaining effective working relationships. I possess a solid work ethic and hard-earned reputation as a dedication to maintain diversity and inclusion and support company values and mission.

SKILLS

HR Operations Coordination

Customer Service and Support

Documentation & Reporting

Applicant Screening

Background / Reference Checking

ATS

HIPPA Policy Compliance

Key Relationship Building

Fostering Communication

EDUCATIONAL BACKGROUND

Bachelor of Science: Concentration in Human Resources Management, 2021, GPA: 3.5610

Charter Oak State University – New Britain, CT

Associate of Applied Science: Hotel Technology Administration

Nassau Community College – Garden City, NY

Relations, Training & Development

PROFESSIONAL EXPERIENCE

PERSONAL SECRETARY, (REMOTE) 2017 to 2023

Malissa Geissler, PhD, RD

Appointment setting, cancellations, & administering all paperwork for private practice.

SECRETARY TO THE INFIRMARY 2012 to 2015

ST. COLMAN’S HOME WATERVLIET, NY

Leveraged keen attention to detail for preparing and revising charts, letters, files, and folders for students, residents, staff, and parents in an accurate manner. Scheduling appointments and complying with HIPAA protocols.

HUMAN RESOURCE ASSISTANT AT THE CENTER FOR DISABILITY SERVICES 2012 to 2013

STRATEGIC RESOURCES ALBANY, NY

Provided clear and precise information by handling and answering the organization’s job telephone hotline. Verifying references for applicants along with supporting candidates throughout the application and interview process. Also faxing, photocopying, and filing confidential and sensitive information.

EVENING MANAGERS RECEPTION ATTENDANT & FRONT DESK ATTENDANT

HOMEWOOD SUITES BY HILTON ALBANY, NY 2007 TO 2010

Interfacing directly with guests to meet the highest standards of quality assurance.

Support team in a goal-oriented environment.

Processing special requests to provide general and special customer populations with supportive services throughout all phases of guest relations.

Earlier Experience:

Marriott (Concierge), Garden City Hotel (PBX Operator), NYSARC (Customer Service Representative),

Moon Shadow (Owner/Baker), Bloomingdale’s (Sales Associate), Starbuck’s (Barista)

TECHNICAL PROFICIENCIES

Microsoft Office 365, 2021 Professional Microsoft Windows 1x

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