Data Entry Clerk
Resume:
Vanessa Rosa
Brooklyn, NY 11215
****************@*****.***
Skills & Abilities
·Proven success planning and directing executive level administration affairs
·Providing support to senior management
·Organized and meticulous
·Exceptional communication skills
·Bilingual Spanish/English
·Adapt at building strong business relationships with diverse range of clientele, co-workers, and management
·Experienced in data entry, phone support, scheduling, bookkeeping, filing and reporting
·Able to coordinate and complete multiple projects in a fast paced environment
·Certified in Microsoft Word, Excel, Office, Outlook, Adobe and SharePoint
Experience
COMPUTER SUPPORT SPECIALIST DATA ENTRY CLERK GOVERNOR’S OFFICE OF EMPLOYEE RELATIONS, ALBANY, NY JULY 2007- 2024
·Processing applications through the Public Service Training Program for reimbursement of either College tuition, Workshop and Seminar fees or Certification and Licensure Exam fees for PEF Union represented NYS Employees. Intake of applications sent through email, fax or postal mail, scanning, organizing and saving documents to computer system. Processing applications and corresponding with applicants by email or phone for missing or incomplete applications. Handling phone calls from applicants for status of their applications and reimbursements. Assisting with any additional office duties as needed. Entering data into company software with high speed and accuracy.
CUSTOMER SERVICE REPRESENTATIVE TELEPHONE CALL CENTER TEAM LEAD AMERICAN STOCK TRANSFER, BROOKLYN, NY 2005-2007
·Answered calls from shareholders with questions pertaining to their stocks. Instructed shareholders on making sales and purchases of their stocks. Accessed client accounts to investigate and advise them of changing names on the securities. Handle client questions if their estates are or were probated arranging letters of testamentary. Managing accounts of shareholders that were deceased. Updated and amended wills and trusts. Client companies were Coca-Cola, Raytheon, Wendy’s, Domino’s Pizza, and Piedmont Natural Gas, etc.
SENIOR EMPLOYMENT SECURITY CLERK TELEPHONE CLAIM CENTER NYS DEPT OF LABOR, TROY, NY 1999-2004
·Electronically filed all claimants’ files. Handled all telephone claims in both English and Spanish. Learned and practiced new protocol on a daily basis. Assisted with any additional office duties as necessary.
ADMINISTRATIVE ASSISTANT EAST MIDTOWN PLAZA, NEW YORK, NY 1997-1999
·Completed letters and correspondence for building manager and for all tenants. Managed all files and leases. Assisted manager with scheduling of employees, supply ordering and payroll.
ADMINISTRATIVE ASSISTANT SOLIL MANAGEMENT, NEW YORK, NY 1993-1997
·Managerial assistant for scheduling the crew’s itineraries and processing payroll. Typed all correspondence for crew, tenants, and management. Duties included daily data entry and all supply orders.
Opportunities for a Better Tomorrow Brooklyn NY
GED 1998
Contact this candidate