Service Representative Customer

AGBARAKWE EZINNE VERA

**,*** ********* *****, *****, Ikeja

+234********** *************@*****.***

Objective

A resourceful and results-focused telesales and customer service representative with 5 years of experience in a sales-oriented environment, Known for effectively connecting with customers, understanding their needs, and delivering solutions that increase sales and enhance customer satisfaction. Proficient in managing inbound and outbound calls, addressing customer inquiries, and building strong, lasting client relationships. Recognized for professionalism, excellent communication skills, anda strong track record of meeting and exceeding sales goals. Excels in high-paced environments with expertise in CRM systems, data entry, and problem-solving.

Experience

AFRICAN IMPORT AND EXPORT SOLUTIONS 07/2023–12/2024 TELE-MARKETING (SALES)

LeadIdentificationandEngagement:

Handled both inbound and outbound calls to connect with prospective and existing customers to identified their needs and offer tailored solutions by explaining the benefits and details of our import and export services, which resulted in increased engagement and service usage.

ComplaintResolutionandSupport:

Resolved customer complaints quickly and efficiently by applying my problem-solving skills to address complex customer inquiries, which resulted in faster resolutions and a positive customer experience.

CustomerConversionandPersuasion:

I effectively persuaded customers by addressing their questions and concerns, highlighting the value of our services, which resulted in successfully converting hesitant leads into loyal customers eager to use our services

CRMDataEntryandLeadManagement:

I recorded customer details accuratelyon Zoho CRMsystem and assigned qualified leads to the key account managers, which resulted in improved organization, seamless follow-ups, and an efficient sales process that ensured no leads were overlooked.

AMC HOSPITAL AND MATERNITY 01/2023–06/2023 RECEPTIONIST/CASHIER

HealthRecordDocumentation:

I documented patient health records meticulously, ensuring that all information was accurately recorded, ensuring that allpatient information was up-to-dateandeasily accessible for futurecare, which resulted in smoother treatment procedures and efficient workflow.

DailyPaymentTransactionManagement:

I processed and ensured accurate records of daily patient payment transactions, ensuring all financial details were properly documented, which resulted in seamless billing process and accountability.

ComplaintResolutionandSupport:

I listened to patient complaints and requests, offering appropriate solutions or referring them to doctors and nurses, which resulted in timely resolutions and improved patient experiences.

RICH-OAK 01/2022–12/2022

CUSTOMERSERVICEREPRESENTATIVE/FRONTDESKOFFICER

CustomerNeedsAssessment:

I managed incoming calls efficiently, addressing customer inquiries and concerns promptly, and assessed customer needs through active listening and questioning, which resulted in personalized solutions that led to higher customer satisfaction and loyalty.

CustomerComplaintResolution:

I handled customer complaints by providing appropriate solutions and alternatives within established time limits, by referring client complaints to the appropriate officer or department, ensuring timely handling and resolution of issues and followed up to ensure complete resolution, which contributed to efficient problem-solving and customer satisfaction.

RelationshipBuildingandTrustDevelopment:

I built sustainable relationships with customers through open communication and consistent follow-ups, fostering trust and long-term customer retention.

CRMComplaintLogging:

I recorded all customer complaints in the CRM system, ensuring accurate documentation and enabling the team to track issues and identify recurring concerns for future improvement.

SocialMediaContentWriting:

I handled content writing for social media, crafting engaging content that kept customers informed about products and service, I created and distributed customer newsletters and promotions, I responded to customer queries on social media, providing prompt and helpful information, which enhanced our online reputation and customer engagement.

CHIDEX TECHNOLOGY NIGERIA LIMITED 10/2017–12/2021 SECRETARY

ExecutiveSupportandOfficeManagement:

Ieffectivelymanageddailyschedules,meetings,andappointmentsforexecutives,ensuringoptimal time management and smooth operations. Prepared and reviewed correspondence, reports, and presentationswith high attentionto detail,maintaining professionalism andaccuracy. Additionally, handled all communication channels, including calls, emails, and mail, to ensure timely responses and efficient information dissemination.

MeetingandEventCoordination:

I organized and prepared comprehensive meeting materials, agendas, and minutes, ensuring all participants were well-informed and discussions were actionable. Coordinated seamless travel arrangements, including flights, accommodations, and itineraries, to support executive mobility. Additionally,facilitatedprojectmanagement by trackingdeadlines, compilingreports, andensuring follow-ups on critical tasks.

CustomerServiceandConfidentiality:

I served asthefirst pointof contact forclientsand visitors,delivering awelcoming and professional impressionthatstrengthenedclientrelationships.Maintainedefficientofficeoperationsby

monitoringandorderingsupplies,minimizingdisruptions.Ensuredsensitiveinformationwashandled with utmost discretion, adhering to confidentiality protocols and maintaining trust.

Education

UNIVERSITYOFPORTHARCOURT2013- 2017

BachelorofArtsinLinguisticsandCommunicationStudies Second class

GOVERNMENTSECONDARYSCHOOL,AIRPORTABUJA2002– 2008

WestAfricanSeniorSecondaryCertificate

Certification

JOBBERMAN/FIRSTBANKSOFTSKILLS 2021

Effectivecommunication

TimemanagementandPersonaleffectiveness

BusinessetiquetteandConflictresolution

Creativethinkingandinnovation

CERTIFICATEOFATTENDANCE(UNICEF) 2006

PEEREDUCATORSTRAINING

Skills

Package:MSOffice(MSWORD,EXCEL,POWERPOINT)

Excellentwrittenandverbalcommunicationskills

EffectiveinterpersonalrelationshipskillsandTimemanagementskills

StrongLeadershipskills

Negotiationskills

CreativethinkingandProblemsolvingskills

Abilities

Abilityto workwithlittleornosupervision

Self-driveandabilitytotakeinitiativewherenecessary

Fastleaner,withzealtolearnnewthings

Goodorganization,withextraattentiontodetails

Wonderfulteamplayer

Reference

Availableonrequest

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