Store Manager

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A highly skilled and adaptable professional with a strong background in customer service, I bring extensive experience in managing client relationships, resolving complex issues, and optimizing service delivery in fast-paced environments. My expertise in communication, problem-solving, and team collaboration has allowed me to drive operational efficiency and consistently exceed performance expectations. With a proven ability to handle diverse challenges and a commitment to delivering exceptional service, I am seeking to leverage my expertise and knowledge in a remote customer service role, where I can contribute to organizational success and enhance the customer experience in a dynamic work-from-home setting. C O R E C OMPETENCIES

E D U C A T I O N

Customer Relationship Management: Demonstrated expertise in cultivating and maintaining strong relationships with customers, resolving issues promptly, and ensuring high levels of satisfaction.

Problem Solving and Conflict Resolution: Proficient in identifying problems, analyzing situations, and implementing effective solutions. Skilled in de-escalating difficult situations and addressing customer concerns with professionalism and empathy to reach positive outcomes.

Communication Skills: Strong verbal and written communication skills, with the ability to clearly explain complex issues, provide detailed instructions, and engage effectively with diverse customer groups.

Operational Efficiency: Experienced in managing high-volume tasks and optimizing processes to enhance productivity and service delivery. Capable of working independently and as part of a team to meet organizational goals. STORE MANAGER CubeSmart Storage, Atlanta, GA Jul 2020 – Present

Spearheaded budget management, ensuring the store maintained financial stability while exceeding revenue targets through strategic reservation conversions and marketing initiatives.

Developed and executed marketing strategies that significantly boosted customer engagement, resulting in an increase in overall occupancy rates and profit margins.

Managed day-to-day store operations, overseeing inventory, maintenance, and facility cleanliness to ensure optimal customer satisfaction and compliance.

Coordinated and implemented security protocols, effectively handling incidents such as break-ins and physical altercations, ensuring the safety of both staff and tenants.

Led the resolution of complex customer complaints, demonstrating strong problem- solving and conflict management skills, especially in high-pressure situations. CUSTOMER SERVICE SUPERVISOR Sprint Telecommunication, Marietta, GA Aug 2019 – Jul 2020

Led customer service initiatives by managing and resolving customer complaints, ensuring quick and efficient resolution to enhance satisfaction.

Accelerated the process for repair tickets, significantly reducing wait times for customers and improving service response times.

Conducted call monitoring sessions, assessing quality standards and providing actionable feedback to team members for continuous improvement.

Time Management

Multitasking

Team Leadership

Collaboration

Organizational Skills

Attention to Detail

Active Listening

Decision Making

Adaptability

Critical Thinking

Process Improvement

Technical Proficiency

Data Entry

Scheduling

Budget Management

Customer Service Excellence

Training and Development

Sales and Negotiation

Inventory Management

Performance Monitoring

Conflict Mediation

P R O F I L E S UMMARY

S K I L L S

Le Cordon Bleu College of

Culinary Arts

Graduation Date: April 2013

Credential: Culinary Arts

Certificate

D E ’ C O N S A L A N P O L K

Sandy Springs, GA 404-***-**** **********@*****.*** P R O F E S S I ONAL E X P E R I E N C E

Developed and implemented structured coaching programs, fostering a positive and results-driven environment for staff development.

Spearheaded goal-setting initiatives required by management, aligning team efforts with organizational objectives for optimal productivity.

CHEF Pinecrest Academy, Cumming, GA Aug 2016 – Jul 2020

Developed, prepared, and managed all aspects of meal production for faculty, staff, and students, ensuring nutritional guidelines and sanitary standards were consistently met.

Oversaw the daily production schedule and ensured timely delivery of meals, while developing custom recipes tailored to the needs of the campus community.

Developed and implemented structured coaching programs, fostering a positive and results-driven environment for staff development.

Oversaw ordering processes and maintained inventory control, ensuring stock levels were adequate while minimizing food waste. CATERING SUPERVISOR Corner Bakery Café, Alpharetta, GA Sep 2013 – Nov 2014

Developed and maintained detailed daily production reports, ensuring accurate preparation and efficient kitchen operations.

Assigned tasks to kitchen staff, organized prep lists, and ensured all production duties were completed in a timely and effective manner.

Managed customer concerns and resolved any issues, maintaining a high level of satisfaction with catered events and daily service.

Supervised employee relations, offering conflict resolution and guidance to enhance team collaboration and morale. CATERER / OWNER Mike Monet’s, Atlanta, GA May 2010 – Feb 2013

Developed and executed menus for private clients, ensuring each meal met high standards for quality, taste, and dietary requirements.

Managed all aspects of meal planning, from ingredient selection to final preparation, ensuring consistency in both food quality and service.

Operated in compliance with strict sanitary standards to provide safe and nutritious meals for high-risk populations.

Coordinated staff schedules, ensured effective team performance, and maintained customer-focused service throughout events. BUSINESS TECHNICAL AGENT Sprint Telecommunication, Atlanta, GA Jan 2007 – Jun 2012

Managed customer inquiries related to network issues, using problem-solving techniques to identify and resolve technical problems efficiently.

Created and tracked technical support tickets, acting as the liaison between customers and technicians to ensure swift resolution of issues.

Escalated complex or high-risk issues to senior management, ensuring that critical service disruptions were addressed.

Collaborated with over 1,000 agencies worldwide, helping to restore services during crises. SALES PROFESSIONAL Chris Myers Auto Mall, Daphne, AL Jun 2006 – Nov 2006

Managed high-volume phone calls and internal communications across multiple departments, ensuring seamless customer service operations.

Welcomed and assisted new clients, providing them with detailed product information to facilitate their purchasing decisions.

Implemented new sales techniques, resulting in increased client engagement and a more efficient sales process.

Acted as the primary point of contact for clients, ensuring their needs were met throughout the buying journey. PORTING SPECIALIST Cingular Wireless, Cedartown, GA Jun 2004 – Jun 2005

Managed the process of transferring customer phone numbers between service providers, ensuring accurate and timely completion.

Activated new cellular services for customers and assisted with general inquiries regarding account setup and technical support.

Provided vital support to the sales team by addressing customer issues and offering detailed product knowledge.

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