Operations Maintenance Supervisor

Operations Management Professional

Strategy/Leadership/Performance

Seasoned professional offering 20 years expertise and outstanding performance in operations maintenance, staff management, and customer service within high-volume, competitive environments, such as healthcare, education, logistics, and manufacturing. Adept in identifying key process performance indicators and providing corrective actions to facilitate operations. Competent leader with implementing strategies that drive goal-setting objectives. Equipped with proven record of success in assessing organizational business requirements, and formulating cost-effective solutions, strategically planning and coordinating large-scale projects to maximize resources and boost overall productivity and efficiency to achieve stringent timelines and budgetary goals.

Qualifications Summary

Highly intuitive with solid communication skills; skilled at building rapport with C-Level executives, mid-level management, and maintenance staff.

Adept in energy conservation management and upgrades, such as LED conversion, VFD installation on fan drives, soft starts on cooling towers and chilled water pumps, DDC on DHW systems.

Adept at planning and executing large scale capital projects as well as managing daily operations of a complex maintenance department that is responsible for production machinery, IC/E Fleet, HVAC, Highway and Grounds, Environmental Services, etc. Solid work ethic and professional demeanor, outstanding customer service skills, and the capacity to maintain strict confidentiality of sensitive information.

Exemplify human relation expertise in determining and dealing with the needs and interests of people of diverse cultures and backgrounds.

Versed in dealing with professionals that regulate and inspect, such as NYSDOH, DEC, EPA, PESH, RFD, VA, FEMA, County Code Inspectors, AAALAC, and the Joint Commission.

Core Competencies

Enterprise Management; Logistics/Fleet Transportation; Process Optimization; Team Supervision; Root-Cause Analysis Continuous Quality Improvement; Dynamic Presentations; Strategic Planning and Management; Effective Problem Resolution; Customer Service/Client Respect; Training/Mentoring; Supervisory/Leadership/Mentoring; Procurement

Implement/Develop; Forecasting Analysis; Report Generation; Self-Motivated; Change Management; Task-on-Time

Facilities Space Planning; Renovation and construction; Standardized Practices and Procedures; Creative Problem Solving

Accounting/Financial Analysis; Budgeting and Risk Analysis; Maintenance Operations; Vendor/Asset Management

Technological Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access); Microsoft Project; Multi-faceted computerized maintenance management systems (CMMS)

Accomplishments and Achievements

Streamlined operations and increased revenue, collaborating 25+ years with in-house security and fleet transport

Successfully managed facility services department maintaining a 2+ years, incident free worker’s compensation

Facilitated partnership with Xerox to fund and construct Central Park for United Way Day of Caring project

Successfully oversaw project for 10,000 gallon underground diesel fuel tank replacement for three 650kw emergency generators

Generated $30K in recycling revenue within a five year period

Oversaw projects ranging from $10K to $80M (University of Rochester MRB & MRBX Research Buildings)

Professional Career History

Regional Facility Manager

CBRE for Eastman Kodak Company and KeyBank, Rochester, NY 2014 to 2025

Direct & assist client in facility maintenance operations for Eastman Business Park, formerly Kodak Park, and Kodak Offices

Provide oversight of preventative and corrective maintenance for office, industrial and manufacturing space; responsible for managing contractual employees and relationship with client

Supervise and sub-contract lawn & hardscape services, parking lots, roadways and sidewalks as well as janitorial services, elevator maintenance, pest control

Professional Career History Continued

Facility Services Director

Monroe Community Hospital, Rochester, NY 2004 to 2014

Strategically developed, managed, and implemented operational procedures for a 750,000 sf long-term, skilled nursing facility for Monroe County

Maintained future development projects in keeping with strategic business objectives

Supervised 30+ direct reports in a 566 bed – 23 acre multi-building complex

Defined structure resulting in vastly improved efficiencies, quick response, adaptable and cost effective operations

Strategically calculated and compared costs for goods and services to achieve maximum value

Managed and led change to ensure minimum disruption

Area Operations Manager

University of Rochester/Strong Medical Center, Rochester, NY 1998 to 2004

Maintained full responsibility for overall maintenance and operations of 2.5 million sf facility incorporating 10 separate buildings, including patient care, classrooms, research laboratories, activities areas, vivarium spaces, athletic facilities, and administrative offices

Demonstrated effectiveness in problem evaluation coupled with the ability to generate and implement effective solutions

Maintain effective operating cost procedures by providing current research and productivity reporting

Manage and streamline budget costs and determined need for variability

Oversaw budget development and various detailed reports in relation to program activities

Developed and implemented structural guidelines and maintained strategic and tactical best practices to lead personnel

Managed capital improvement plan and operating expenditure budgets ranging from $100K to $80M

Assistant Director of Facilities/Security

Memorial Art Gallery, Rochester, NY 1990 to 1998

Oversaw appearance, maintenance, and operation of facility and grounds for a fully accredited collegiate art museum

Thoroughly assessed performance of tradespersons and contractors to ensure contract compliance, codes, and regulations

Second Officer – Offshore Logistics, Inc., Morgan City, LA

Formal Education

Bachelor of Science – Operations Management

New York State Maritime College, Fort Schuyler, NY

USCG License as Third Mate/MMD with unlimited AB rating

Lacrosse Team Captain

Associate of Applied Science – Business Administration

Monroe Community College, Rochester, NY

Lacrosse Team Captain

Certifications and Professional Development

Certification – Sprinkler Installation and Code Compliance

Certification – Sexual Harassment Training

Certification – CPR and AED

Certification – Healthcare Facility Management – Certification #584

Licensure – Third Class Stationary Engineer – License #1836

NWCG S-110, S-130, S-190, L-180 Certified; FEMA ICS-100.C, IS-700.B Certified

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