Customer Service Technical Support

WC

WARREN CHRISTOPHER

***********@*****.*** 215-***-**** King Of Prussia, PA 19406

Innovative professional in engineering field known for high productivity and efficient task completion. Skilled in project management, problem-solving, and technical writing. Excels with strong communication, teamwork, and adaptability, ensuring successful project outcomes and collaborative work environments. Boiler operation

Equipment maintenance

HVAC systems

Technical reporting

Blueprint interpretation

Problem solving

Time management

Customer service

Facilities oversight

Service scheduling

Technical support

Schematic reading

Construction engineering

Villanova University Villanova,

Pennsylvania

Lead Engineer

02/2003 - Current

Maintain all steam and condensate lines on campus. Maintain and control boilers at University steam plant. Repair all condensate pumps on campus. Install all domestic hot water systems and controls.Day to day operations for the steam plant Engineers and boiler operators

Stock and supplies of all materials need for operations of the steam plant Engineers

Responded to facility emergencies to correct issues quickly and maintain business operations.

Designed materials for industrial or commercial applications. Generated technical reports for customers.

Maintained up-to-date knowledge of industry trends and advancements in technology.

Performed regular maintenance checks on equipment used in production operations.

Finished projects on time and within budget.

Ensured that all engineering activities were conducted in accordance with safety regulations.

Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety. Oversaw activities of contractors working within building and on job sites. Provided technical guidance, training, and mentorship to junior engineers. Completed routine maintenance and repair.

Villanova University Villanova,

Pennsylvania

Plumbing Technician

02/2003 - Current

Connected pipes using couplings, clamps, screws.

Using blueprints, laid out scale drawings of pipe systems and supports. Reviewed blueprints and building codes to determine details and procedures for work.

Summary

Skills

Experience

Inspected installed systems using hydrostatic testing or pressure gauges. Located clogged drains using cameras or ultrasonic locating devices. Inspected and tested installed systems to isolate and identify faults. Modified piping systems with task-specific tools to complete preventive maintenance.

Provided technical advice to customers on best practices for maintaining plumbing systems.

Established sequence of installations around obstructions. Performed rigging and forklift operations to maneuver parts and machinery.

Replaced worn-out seals in showerheads, toilets, and sinks. Tested pipe systems and fixtures using pressure gauges, hydrostatic testing pumps, and other devices.

Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks.

Verified and gathered measurements to determine proper piping sizes. Cleaned kitchen grease traps to prevent blockages in waste lines. Removed old pipes during remodeling projects while ensuring minimum disruption to customers' operations.

Responded promptly to emergency calls regarding broken and leaking pipelines.

Determined the cause of plumbing problems through visual inspections or use of diagnostic tests.

Installed gas and water pipes to connect fixtures, appliances, and equipment.

Assembled fittings such as elbows, tees, unions, flanges. Performed preventive maintenance on boilers, chillers, cooling towers, pumps, heat exchangers and related equipment.

Cut openings in walls or floors to accommodate pipe installation. Cut or threaded pipes to blueprint or drawing specifications. Filled piping systems with water and air to test for leaks. Installed supports from ceiling joists to secure pipes in place. Inspected work sites for holes and damage.

Kept records of work performed, including materials used and labor costs. Cut openings in walls and floors to accommodate pipe and pipe fittings. Maintained plumbing systems by performing routine maintenance tasks such as replacing washers, repairing leaks, unclogging drains, and checking faucets for proper operation.

Repaired or replaced defective equipment parts using hand tools and power tools.

Estimated time and material costs to include in project plans. Cut diverse pipe sizes and lengths to prepare for installation. Installed valves for controlling water flow from tanks and mains. Inspected drainage and other plumbing systems for compliance with local regulations.

Shut off steam or other gases or liquids from pipes to conduct maintenance. Collaborated closely with team members to achieve project objectives and meet deadlines.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Completed routine maintenance and repair.

Exceeded customer satisfaction by finding creative solutions to problems. Managed inventory and supplies to ensure materials were available when needed.

Worked with cross-functional teams to achieve goals. Operated a variety of machinery and tools safely and efficiently. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Recognized by management for providing exceptional customer service. Villanova University Villanova, PA

HVAC-R Service Technician

02/2003 - Current

Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.

Maintained and serviced HVAC systems and refrigeration equipment. Planned work procedures using charts, technical manuals and experience. Wired both line and low voltage to heating and cooling equipment. Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.

Coordinated with contractors and construction teams on new installations and major repair projects.

Retained careful and thorough maintenance and repair records in case customers required future service.

Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.

Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.

Reviewed worklists from supervisor to interpret project details and instructions.

Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.

Installed new HVAC-R systems in residential and commercial settings according to manufacturer specifications.

Tested pipe, tubing joints, and connections for leaks. Inspected ductwork for leaks or blockages prior to installing a new unit. Answered service calls to address ventilation, air conditioning and heating system issues.

Adept at reading blue prints of electrical equipment. Explained proper use and care instructions to customers after completing a repair or installation job.

Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.

Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.

Read technical manuals and schematics to understanding specific configurations.

Calibrated thermostats for optimal performance of heating and cooling system units.

Tracked repairs made, labor time and parts used to calculate bill. Put in new gas lines, wiring and other support components for HVAC systems.

Loaded materials, tools and equipment on truck at beginning of each shift. Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.

Monitored and adjusted building automation systems to improve HVAC system performance and efficiency.

Trained and guided employees on correct methods for performing different repairs and maintenance services.

Tested equipment following each install to determine efficiency and proper functionality.

Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.

Calibrated HVAC equipment and systems for optimal performance and energy efficiency.

Adjusted and repaired systems to meet manufacturers' performance specifications.

PHCC PLUMBING SCHOOL Folcroft, PA

Journeymen License in Plumbing

04/2013

CHI Broomall, PA

HVACR Dipolma in Heating Ventilation Cooling Refrigeration 12/2007

P

Philadelphia A license

Journeymen Plumbing license

HVAC UNIVERSAL LICENSE

Education and Training

Certifications

Contact this candidate