Technical Support Customer Service

Uma Pantangi

Technical support Associate

91+846*******

***.****.****@*****.***

www.linkedin.com/in/umapantangi982

bb4236/

Hyderabad, Telangana

SUMMARY

Talented Technical Support Representative with good understanding and repair abilities, strong attention to detail and methodical approach. Proven skill in resolving problems quickly on first call. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. PROFESSIONAL EXPERIENCE

TECHNICAL SUPPORT ASSOCIATE - TECH MAHINDRA PVT LTD (JAN 2023 – Till Date) Responsibilities and Tasks:

• Provided technical support to customers via phone, troubleshooting hardware and software issues.

• Diagnosed and resolved technical problems, ensuring customer satisfaction and adherence to service level agreements.

• Assisted customers in installing and configuring software applications and provided guidance on system usage.

• Documented customer interactions and resolutions accurately in the ticketing system.

• Collaborated with cross-functional teams to resolve complex technical issues.

• Proficient in using remote support tools, ticketing systems, and knowledge base software.

• Ability to handle multiple tasks and prioritize effectively.

• Assisted in training and onboarding new customer service representatives, sharing best practices, and helping to improve team performance.

KEY SKILLS

• Technical Troubleshooting

• Customer service excellence

• Ticket Management

• Problem solving

• Microsoft Excel

• Time Management

• Strong Communication (Written & Verbal)

• Attention to detail

• Patience & Empathy

• Adaptability

EDUCATION

BACHELORS OF TECHNOLOGY (2022)

Sri Chaitanya Technical Campus

DIPLOMA (2019)

Teegala Krishna Reddy Engineering College

PROFESSIONAL ACHIEVEMENTS

BRAVO CERTIFICATION - Excellence in Customer Satisfaction Recognized for consistently achieving high customer satisfaction scores (CSATs) and comments in technical support interactions, reflecting exceptional service delivery and customer-centric approach. COMM’S CHAMPION – Effective Communication

I pride myself on being a communication champion for 7 times. which played a pivotal role in providing exceptional customer service and resolving technical issues efficiently. Whether it is interacting with colleagues, clients, or end-users, I consistently strive to ensure that information is effectively communicated and understood. ADDITIONAL ACHIEVEMENTS

Recognized for delivering exceptional client service and technical support, consistently exceeding performance metrics for response time, resolution rate, and customer satisfaction scores. Actively volunteered as a technical support for my Team members providing guidance and assistance to individuals to improve my technical skills & Knowledge.

LANGUAGES & INTERESTS

Languages: English, Hindi, Telugu

Interests: Mehandi Arts

DECLARATION

I, hereby solemnly affirm that the above information is true to the best of my knowledge and understanding. Date:

Place: Hyderabad

Signature: Uma Pantangi

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