Social Media Event Planning

Natalie Pham

Client & Employee Experience Advocate Office Managing Expert

Cincinnati, OH 513-***-****

************@*****.*** linkedin.com/in/natalie-d-pham

Summary

Experienced professional with 20+ years in executive administration, known for adaptability, attention to detail, creativity and a warm, welcoming demeanor. Successfully revamped and streamlined meeting scheduling process, significantly improving efficiency and productivity. Skilled in event planning, calendar management, and operational support, with a proven ability to foster team success in fast-paced environments. Committed to continuous growth and creating positive, organized workspaces that enhance productivity and collaboration.

Areas of Expertise

●Client Service

●Project Management

●Office Management

●Event Planning

●Team Leadership

●Interpersonal Skills

●Employee Engagement

●Content Strategy

●Attention to Detail

●Communication

●Adaptability

●Social Media Management

Experience

Manager of Client Communications March 2007 - Present

Total Wealth Planning Cincinnati, OH

Joined this growing wealth management firm to serve as the leader of first impressions, coordinator of client and employee experience, communication, scheduling and office management. Promoted to head of event planning and print design.

●Direct a team of 4 to plan and execute client appreciation and employee wellness events, educational seminars, and community outreach functions, resulting in stronger relationships, firm awareness and client retention.

●Manage office communications, and external messaging, ensuring clear, consistent messaging for employees and clients. Developed and implemented communication strategies, including newsletters, announcements, and engagement initiatives. Enhanced relationships through effective information flow, fostering collaboration and brand alignment.

●Manage social media presence, crafting and scheduling engaging posts with compelling graphics and tailored messaging. Ensuring consistent brand voice across platforms that drive audience engagement increasing follower growth and interaction rates.

●Design print materials, including brochures, birthday and anniversary cards, and internal documents, ensuring a polished and professional aesthetic that enhances visual appeal and strengthens brand recognition.

●Coordinate and schedule in-person and virtual meetings, managing logistics and technology support. Communicated key details, confirmations, and materials. Streamlined processes to increase scheduling efficiency and meeting success rates.

●Serve as the office administrator answering and directing incoming calls, welcoming guests and coordinating office activities. Provide courteous and expert support while creating a warm and professional first impression.

●Assist clients with account servicing including opening of accounts, processing transactions, updating information, organizing and managing confidential records.

Education

AAS Audio/Video Production Brown Mackie College, Cincinnati, OH

Magna Cum Laude

Technical Proficiencies

Microsoft Office, Salesforce, Calendly, Canva, Adobe Photoshop, Adobe Premiere Pro

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