Customer Service Call Center

MOUMITA SANYAL

Monmouth Junction, NJ

Cell: 848-***-**** Email: ***************@*****.***

To seek a challenging position with a growth-oriented organization, where my skills

and experiences will be utilized to its full potential and thus lead to the personal as well as the organization’s growth. My ability to adapt to change has always been a plus. I possess strong communication interpersonal & organization skills. Communication, problem-solving, adaptability. Ability to work cross-functionally and with diverse teams

Experience in customer-facing roles

Writing, presenting, or public speaking skills

Skills - Microsoft Office Suite (Word, Excel, PowerPoint)

Email and Calendar Management

CRM (Customer Relationship Management) efficiency involving optimizing processes, tools, and strategies to enhance customer interactions and business growth.

EXPERIENCE

AUGUST 2024-Till Date

Customer Service representative/Recruiting

TekBasic LLC

Responsible for identifying, attracting, and hiring top talent for customer service roles within an organization. Working closely with hiring managers to understand staffing needs, screen potential candidates, and ensure a smooth hiring process.

DECEMBER, 2018 – JUNE, 2023

CRM EXECUTIVE, ATLAS SYSTEMS

Our primary role of making outbound calls and updating custom CRM (Customer Relationship Management) software. Reaching out to various medical practitioners to attain updates on services provided and licensing information.

SEPTEMBER, 2016 – NOVEMBER, 2018

RETAIL SALES ASSOCIATE/TEAM MEMBER, TARGET CORPATION

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's mission and values

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Followed merchandising guidelines to present visually appealing displays.

JUNE, 2016 – SEPTEMBER, 2016

CUSTOMER SERVICE TEAM MEMBER, TJ MAXX

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

JANUARY, 2016 – JUNE, 2016

MARKETING EXECUTIVE, SOLUTION ITNET

Led the creation of recruiting plans for all open positions.

Posted positions through approved recruitment channels.

Assisted the diversity recruiter in complying with all corporate policies

JUNE, 2004 – OCTOBER, 2006

CUSTOMER CARE ASSOCIATE, BHARTI TELECOM

Effectively managed a high-volume of inbound and outbound customer calls.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Managed call center from initial start-up to full operational status.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Developed all process controls and metrics for daily management of the Call Center

JANUARY, 2004 – MAY, 2004

FRONT DESK DUTY MANAGER, HINDUSTAN INTERNATIONAL

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Assisted with event planning, including associated travel and logistical arrangements

EDUCATION

JUNE, 1996

BACHELOR OF ARTS: ECONOMICS, POLITICAL SCIENCE, PUBLIC ADMINISTRATION

OSMANIA UNIVERSITY - HYDERABAD

AUGUST, 1998

DIPLOMA/CERTIFICATE COURSES – COMPUTER

NIIT, HYDERABAD

SKILLS

Active listening skills

Customer-oriented

Retail sales

Computer literate

Excellent Communication Skills

Merchandising

Attention to detail

Front desk experience

Communication Skills

Professional Phone Etiquette

Daily Office Operations

Time Management

Employee relations

Microsoft Office Proficiency

Receptionist Area

Strong Interpersonal Skills

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