It Support Security Clearance

PAMELA BEMBRY

E-mail: *******@*****.***

Mobile: 478-***-****

SECRET SECURITY CLEARANCE; ANACI

EDUCATION

University of Maryland Global Campus, Adelphi, MD Graduation: May 2025

Bachelor of Science in Cybersecurity Technology

Purdue University Global formerly Kaplan University, Davenport, IA November 2015

Associate in health science

EXPERIENCE

IT Support Technician 08/2024 – present

DODEA (Contractor for 22nd Century Technologies) Peachtree City, GA

40 Hours worked per week.

Manage enterprise level IT systems and projects by making sure everything runs smoothly, stays updated, and supports the day-to-day needs of the business. ensuring optimal performance and alignment with business objectives, while facilitating enhanced data analytics and process efficiency through effective collaboration with stakeholders.

Diagnosing and resolve technical issues while ensuring system integrity by managing software updates, applying security patches, and maintaining IT infrastructure security. Monitor system availability and performance, and support cybersecurity best practices across operating systems, security tools, applications, servers, and endpoint devices. Maintain and secure essential IT infrastructure including email systems, laptops, desktops, software, and hardware.

Assists customers with incident resolution or service request management, creates and manages departmental knowledge, it offers self-service for customers who want to resolve incidents quickly and independently.

Experience with IT Service Management tools, including ServiceNow, for tracking, opening, and resolving IT support tickets in a timely and efficient manner. Reimage and configure computers for Autopilot deployment in cloud-based environments, supporting end users, testers, and Pre-boot Execution Environment boot processes. Apply Zero Trust security principles by ensuring devices meet compliance standards before deployment, reinforcing secure access and endpoint protection across the network.

Pamela Bembry Page 2

Information Technology Specialist 01/2015- present

United States Army Reserve

Birmingham, AL

40 Hours worked per week.

Oversee the local IT infrastructure by installing or performing minor repairs to hardware, software, and peripheral equipment according to design or installation specifications or recommending improvements/upgrades.

Operate diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware and Linux software, which include debugging programs, reimaging, running diagnostic tests, and monitoring security updates.

Resolve NIPR Net (unclassified) and SIPR Net (classified) enterprise, hardware, and software malfunctions, by initiating diagnostic tests to determine the cause and performing modifications, assemblies, adjustments, alignments, repairs or external support.

Manage the computer systems including installation, preventative maintenance, connectivity/networking adjacencies, direct technical assistance for hardware/software issues, and backup support for network router, firewall, and wireless access point.

Install and support PC-based workstations, kiosks, laptops, and OS and software images on PC’s, which include licensing, asset management, troubleshooting local area networks (LANs), wide area networks (WANs) and internet to correct operations.

Monitor antivirus software, Dynamic Host Configuration Protocol (DHCP) updates, and backup systems to safeguard data security, repair computers infected with adware, spyware, or viruses and implement processes/procedures to minimize system downtime.

Demonstrate technical expertise by constructing, installing, monitoring, repairing, and maintaining telecommunications systems and peripheral equipment such as computer networks, optical fiber, on site controllers, data modems, and terminals.

Evaluate system performance levels to improve capabilities, in addition to testing peripheral equipment, troubleshooting problems, identifying end user requirement, and mobilizing existing technology to meet criteria.

Manage computer files in addition to searching for error and stoppage messages, observing processes, adjusting and inputting commands to correct the errors along with completing system back-ups to avoid losing data.

Monitor helpdesk software and complete tickets in a timely manner, refer difficult cases to a senior support tech, which include documenting records of communication, problems, actions taken, as well as installation activities.

Repair or replace faulty components of the computer/network system such as motherboards, smartboards, external storage devices, computer diagnostic tools and printers and upgraded firmware.

Pamela Bembry Page 3

IT Support Technician 06/2023 – 07/2024

City Of Fairburn

Fairburn, GA

40 Hours worked per week.

Maintained three hundred of the City’s network and computer equipment and peripherals installs and updates computer software and hardware; troubleshoots technical problems with the network, operating systems, software, personal computers, and peripheral equipment and ensures that all components of the system are operational.

Installed, diagnosed, repairs, maintains, and upgrades all hardware and software, including PCs, laptops, printers, scanners, cell phones, and wireless devices, to ensure optimal performance.

Made necessary hardware and software repairs, following warranty agreements, and internal procedures; and documenting resolutions to ensure full functionality.

Provides technical support to end users; plans and makes recommendations to management for upgrades to the network (LAN and WLAN), equipment, and software/hardware vendors.

Administers the network, website, and email accounts; implements security controls to help maintain the integrity of the system; establishes and modifies user accounts; back-up system data; and performs routine operations on the network as necessary to maintain the system.

Provides support for Internet reference services; answers reference inquiries in person, by phone, or via e-mail; and may assist employees with the automation of different department services.

Troubleshoots and repairs problems with computer, network, and communications equipment; performs and oversees the installation, configuring, and upgrading of hardware and software, including servers, desktops, peripherals, and electronic systems; develops and implements maintenance plans for all systems; responds to emergency situations; provides technical support, service, and advice for all City staff, responds to after-hours calls as needed.

LICENSES AND CERTIFICATIONS

Network + Certification COMP001021703765 07/2027

Security + Certification COMP001021703765 08/2025

SOFTWARE SKILLS

MS Office 365 Suite Active directory

Service Now Microsoft Intune

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