Hostess, Front of House

EXPERIENCE:

Your Mom’s Donut, Matthews, NC — Decorator/Front of house July 2024-Present

At the donut shop, I start my shifts as early as 3–5 AM to prepare the store for opening. My responsibilities include decorating fresh donuts, organizing displays, and ensuring the shop is clean and ready for customers. I manage front-of-house operations by taking orders, engaging with customers, packaging food, and preparing drinks. Additionally, I handle phone orders, assist with inventory transportation using my personal vehicle, and support overall day-to-day operations to keep everything running smoothly.

Mario’s Italian Restaurant, Stallings, NC —

Hostess Jun 2023 - Present

Welcome and seated guests into restaurants while greeting them with a warm, welcoming personality, asking preferences of table location or servers, and providing them with menus, silverware, and drink lists.

Managed reservations that were booked on the hosting IPad, by assigning a table, sanitizing the selected table, and neatly setting out menus, plates and silver.

Memorize all table numbers throughout the restaurant and outside setting, and inform servers when a table was sat in their section to maintain positive workflow and efficiency.

Monitored the dining room for proper cleanliness and supply levels and supported the wait staff, bussing tables during peak hours.

Completed closing/shift duties including bussing tables, cleaning the front of the restaurant (host stand), wiping windows, sweeping, rolling silverware, restocking regular menus and kids menus with toys, and disinfecting chairs and countertops.

Drake Precision Dental Laboratory, Charlotte, NC — Shipping/Receiving Clerk Jun 2022 - Jun 2023

Obtained and processed doctor’s cases in the Hot-Room, including receiving deliveries, disinfecting them, sorting them into specific laboratory trays, and distributing sorted trays, packages and letters within the company.

Created a training manual and trained new employees in the hot room and shipping department. Received invoiced cases ready for shipping, and inspected and verified outgoing goods against invoices verifying accuracy. Boxed and labeled local cases and sorted them to the correct drivers inbox. Scanned work tickets for all UPS cases, packed, sealed, and labeled to prepare cases for shipment. Performed end of day UPS count and verification.

Supported various departments. The lab: utilizing LabTrack. Scanned RX’s, selected the appropriate information pertaining to the scanned case, and entered notes and information into the system for the technicians. The front desk: greeted guests, distributed badges, scanned work tickets and RX’s into Papervision. The marketing department: researched and entered account information into SalesForce.

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