Project Management Manager

Kimmy FORD PMP, ITILv*, SFC

703-***-**** Frederick, Maryland ***.*******@*****.***

Project Management Vendor Management Client Relationship IT Project Manager, PMP, and ITIL Certified, with over a decade of experience in program/project management across various industries, strategic/tactical planning, and technical operations. Effectively manages multiple large and medium-sized projects of varying complexities simultaneously. Assignments include Data Center activities, technology refresh-based projects and network operations. Possesses a team-based management style and excellent interpersonal communication skills. Demonstrates an outstanding record of delivering large-scale, mission-critical projects on time and under budget. KEY AREAS OF EXPERTISE

• PMP Certification

• Communication &

Advocacy

• Team Leadership

• Asset Management

• Change Management

• Agile Methodologies

• Stakeholder

Management

• Facilitation & Decision-

Making

• ServiceNow

• Cross Functional

Coordination

• CLARITY

• Process Improvement

EXPERIENCE & ACHIEVEMENTS

Apex Systems

Contractor for Kaiser Permanente: Hyattsville, MD September 2020-Present IT Project Manager

By utilizing PMI strategies and best practices, responsible for leading complex projects (40), consolidating and translating user requirements into technical solutions with budgets over 2M, and staffing up to 40 from concept to implementation in the deployment of Medical Office Building expansions/consolidations, technology refreshes, site decommissions, re-stacks and migration (network, server, and building). In addition, plan, design, and implement WAN, LAN, WLAN, telephony, and VOIP networks. Oversees the initiating and planning project activities and performs professional and technical work related to project management. Manages the execution effort by controlling scope, budget, schedule, quality, risk, and customer satisfaction per the contract requirements. Leads and contributes to vendor selection and procurement activities under program manager guidance while identifying, producing, and fulfilling resource and go-live operational plans to ensure project success. Plans and owns project finances, including timing implications and key payment dates, while proactively reporting status and fulfilling project analysis requests using critical thinking. Manages the impact/risks on existing or proposed project processes and implements improvements.

Projects & Accomplishments:

• Led the planning and execution of multiple LAN upgrade projects, ensuring seamless network transitions with minimal impact on end users.

• Coordinated with network engineers, infrastructure teams, and vendors to upgrade switches, routers, and access points across multiple facilities.

• Created detailed Work Breakdown Structures (WBS) for large-scale IT infrastructure projects, defining scope, deliverables, and timelines.

• Utilized WBS to allocate resources effectively and track progress against project milestones.

• Led a team of technical, medical, executive, and vendor personnel to support the building/IT refresh of a 28,000 SF Medical Office Building. The refresh was completed on schedule and within budget, resulting in the company's overall business growth goal and maintaining low customer costs.

• In support of customer demand, expanded and optimized the Fair Oaks, Kensington, Manassas, and Silver Spring Medical Office Buildings to support the installation of Security Equipment, including new cameras, card readers, electric door strikes, and door hardware for security monitoring, by replacing the necessary infrastructure including new switches to support new devices while increasing network capacity, and ensuring smooth operations.

• Decommissioned the Towson Medical Office Building and the Suite N Corporate Office by leading a team of technical and vendor personnel to plan the decommissioning of the Telcom Room, including network infrastructure [circuits and equipment] and IT equipment, including PCs, phones, printers, scanners, and wireless access points to support the lease contract requirements.

• Drive all project lifecycle phases from initiation to closure, adhering strictly to SDLC and organizational change management methodologies, resulting in a 100% on-time delivery rate.

• Collaborate with senior management, internal customers, and third-party vendors to align project goals, ensuring effective communication and stakeholder engagement.

• Manage a diverse project team, delegating tasks and providing performance feedback, fostering a collaborative team environment.

• Oversee financials, including budget allocation and vendor invoice accuracy, reducing project costs by 10% through effective resource management and vendor negotiations.

• Proactively identify and manage project risks and compliance, ensuring all projects adhere to established processes and policies.

• Collaborated with multiple Project Managers to support the deployment of the Epic Beaker software upgrade for 650 Zebra printers across the Mid-Atlantic Region. My role included site readiness, device mapping, business alignment, and participation in Pre-Deployment TDRs, with continued support for the Go-Live phase.

Hilton Worldwide Corporate Headquarters: McLean, VA June 2019 – June 2020 IT Project Manager

Operated as a liaison between Workplace Services (WPS) and the Engineering Organization to identify the scope of work for Telecom devices, Wireless applications, Data, and Phone circuits. Participated in international planning calls to deliver Information Technology (IT) updates and documented IT requirements and delivery schedules. Conducted IT status calls with engineers and local IT resources to collect updates and identify challenges to be addressed by the WPS team. Acted as a technical lead on one or more tasks, conducting and overseeing quality assurance on significant deliverables. Reported on program status to clients and Company leadership. Worked on integrating vendor tasks into the project plan and tracked and reviewed vendor deliverables.

Projects & Accomplishments:

• Publish monthly status report via ServiceNow

o Each project is color-coded with a red, yellow, or green status update. o The color code allows the Executives to focus on the projects that require the most attention based on the color code. The status report identifies accomplishments for the week, objectives for next week, and outstanding items.

• Generate IT budget estimates for all new projects; this data is used to project the overall IT budget. o Developed an automated Budget Estimate tool that allows the business owner to generate their budget estimate and allows the stakeholders to make budget rulings quicker and faster.

• Manage 18+ WPS projects to meet IT goals, timelines, and budgets.

• Responsible for project communication, including status reports and risk management.

• Standardized the Inn-code format for corporate locations to standardize the reporting and creation of codes.

• Coordinate onsite resources to ensure proper installation of devices and hardware, including but not limited to Deskside Support, Workplace Services, Jones Lane LaSalle, and IT vendors.

• Utilize ServiceNow to research tickets and initiate requests.

• Managed multiple large-scale IT projects, coordinating efforts of internal teams and external vendors to meet project deliverables and deadlines.

• Developed comprehensive project plans, including scope, schedule, resources, and budget forecasting, enhancing project execution and delivery. Apex Systems: Falls Church, VA June 2017- June 2019 Contractor Project Manager for Hilton Worldwide Corporate Headquarters, IT Liaison Project Manager

Operated as a liaison between Workplace Services (WPS) and the Engineering Organization to identify the scope of work for Telecom devices, Wireless applications, Data, and Phone circuits. Participated in international planning calls to deliver Information Technology (IT) updates and documented IT requirements and delivery schedules. Conducted IT status calls with engineers and local IT resources to collect updates and identify challenges to be addressed by the WPS team. Acted as a technical lead on one or more tasks, conducting and overseeing quality assurance on significant deliverables. Reported on program status to clients and Company leadership. Worked on integrating vendor tasks into the project plan and tracked and reviewed vendor deliverables.

Projects & Accomplishments:

• Publish monthly status reports via ServiceNow.

o Each project is color-coded with a red, yellow, or green status update. o The color code allows the Executives to focus on the projects that require the most attention based on the color code. The status report identifies accomplishments for the week, objectives for next week, and outstanding items.

• Generate IT budget estimates for all new projects. o Developed an automated Budget Estimate tool that allows the business owner to generate their budget estimate and enables the stakeholders to make budget rulings quicker and faster.

• Manage 18+ WPS projects to meet IT goals, timelines, and budgets.

• Responsible for project communication, including status reports and risk management

• Standardized the Inn-code format for corporate locations to standardize the reporting and creation of codes.

• Coordinate onsite resources to ensure proper installation of devices and hardware, including but not limited to Deskside Support, Workplace Services, Jones Lane LaSalle, and IT vendors.

• Utilize ServiceNow to research tickets and initiate requests.

• Managed multiple large-scale IT projects, coordinating efforts of internal teams and external vendors to meet project deliverables and deadlines.

• Developed comprehensive project plans, including scope, schedule, resources, and budget forecasting, enhancing project execution and delivery. Meridian

Contractor for Time Warner Cable: Charlotte, NC May 2016- June 2017 Project Manager

Partner with and manage communication between engineering and field operations to understand the scope of work and implement project plans within the established time frame. Projects include Process Standardization, Router and switch upgrades, Hub site relocation, and New Product Implementation. Projects & Accomplishments:

• Actively manage multiple commercial engineering projects to meet project goals, timelines, and budgets.

• Responsible for oversight of the planning, development, and execution of schedules by the project team to ensure the timely completion of project deadlines and milestones

• Responsible for project communication, including status reporting and risk management INSTITUTE FOR SACRED EVOLUTION (ISE): Washington, DC Oct 2013- May 2016 Project Manager

Supported the organization in launching special programs to enhance clients' and Class students' physical, spiritual, and emotional development.

Projects & Accomplishments:

• Planned and Scheduled Health and Wellness Program, which offered free massage, reiki, reflexology,

• and hypnotherapy for 100 participants at the Service Day Expo.

• Coordinated and Planned yard/food sale, which raised $4,000 to support ISE community programs.

• Coordinated and Planned the Graduation Ceremony for the 2014 Graduation. VERIZON ENTERPRISE SOLUTION: Ashburn, VA Oct 2011-Oct 2013 Remote Project Manager-Global Project Manager Team Conducted end-to-end project management of multiple large projects and managed sub-components of large programs. Led cross-functional teams to complete project deliverables within the allotted timeline and budget. Developed detailed work plans, schedules, estimates, resource plans, and status reports and provided technical and analytical guidance to the project team. Recommend and take action to direct the analysis and solutions of significant problems.

Projects & Accomplishments:

• Transformed ten site locations by coordinating the activations of ports, cabling, and call forwarding services for Xerox Printers.

• Completed the installations of 15 WAN/LAN installs across the East Coast, generating over 2 million in revenue.

• Enabled WAAS for all traffic to be sent between 30 locations by updating the ACLs, monitoring the network performance, and adjusting as needed to optimize overall system performance.

• Facilitated organizational change management, including user adoption, training, and implementation plans to ensure smooth transitions and high adoption rates.

• Implemented project change management and communication strategies, improving stakeholder satisfaction and team alignment.

APPTIS: Chantilly, VA Aug 2010-Jun 2011

Contractor for General Service Administration (GSA), Telecom Analyst Responsible for the support of the GSA’s IP Telephony infrastructure. Assisted in system upgrades, participated in software programming and system maintenance, and troubleshot issues. Worked with Telecom staff to identify opportunities for continuous quality improvement within the department and the entire organization. Resolved billing disputes with Telecom vendors. Projects & Accomplishments:

• Contributed to GSA’s transition goal of 100% by influencing federal agencies with budgets > $40M to migrate services according to Pricer recommendations.

• Developed inventory templates for all Networx Services; Reduced Tier 2 response time by 50%. SPRINT NEXTEL COMMUNICATIONS: Reston, VA Oct 2002 – Dec 2009 Project Manager, Government Segment (Healthcare, Federal, State, Local, & Education) Ensured visibility of critical information across the entire customer lifecycle, including pipeline, forecasting, sales, and customer management activities. Helped define and track key sales processes and metrics. Utilize Agile Methodologies to develop Government Order Activation Applications. Projects & Accomplishments:

• Utilized Salesforce.com to generate status reports for GSA migration projects and updated client information based on user change reports.

• Developed a comprehensive process and procedure guide to assist sales teams in processing healthcare, federal, state, local, and education orders. Educated 850+ sales representatives and improved contract compliance by 50%.

• Retained $144M/year in revenue by managing the end-to-end General Service Administration (GSA) transition program.

• Realized $4M in incremental revenue in the first six months by establishing processes to support the Department of Defense-Wide Area Workflow (WAWF) Initiative.

• Designed order activation processes to match requirements in Western State Contract Alliance. Increased entities by 105%, added 108K devices, and increased revenue by $39M in 2007.

• Developed order activation processes to support US Marshall Contract requirements. Compliance improved by 50%.

• Partnered with IT to develop billing codes to support the national discretionary credit program. Program processed over $1M credits each year.

EDUCATION & TRAINING

Bachelor of Arts (Communication) at Suny Oswego, Oswego, New York CERTIFICATIONS

Information Technology Infrastructure Library (ITIL) v3 Certification PMP Certification Project Management Institute, #309056 expires 10/5/2027 TECHNICAL PROFICIENCY

NdPortal, eBuilder, Atlas, ServiceNow, Space Runner, CAPTUR, RPM, Blue Cat DNS Integrity Gateway- BlueView2, MSPO, Networx Agency Pricer, GSA Networx Transition Information Portal (TIP), Remedy, MORRIS, Salesforce.com, Microsoft Office, MS Project, Word, Excel, Poer Point, Visio, Outlook, SharePoint, Ensemble, Web Conferencing, Business Objects, Enterprise Pro, Clarity, Ocean, ESP Production system, and Vforce, DOCK 3.0 – Depository of Centralized Knowledge, Cisco Spark, Microsoft Teams Manage all clients contact throughout the implementation of a complex project, including systems and operations projects Coordinate activities between internal and external stakeholders. Create and maintain project documentation, including the project schedule and workplan. Present update internal and external stakeholder meetings. Ensure project activities are delivered on time.

Vocalize and track risks and issues negatively impacting project outcomes. Work with Subject Matter Experts in the areas of systems, reporting, call centers, mail house, and creation of education and outreach material. Ability to complete multiple tasks

• Bachelor's degree in an engineering, science, business, energy, or other related field is required

• Minimum 6 years of experience in the solar industry

• Excellent communication (verbal and written) and deft project and time management skills, including an ability to balance multiple projects under tight deadlines

• Fluent in MS Office

• Solution oriented thinking skills and high integrity

• Strong understanding of energy industry technology (modules, inverters, mounting systems/trackers, balance of system, etc.)

• Working knowledge of the solar project financing process (direct experience preferred)

• Supportive and proactive team member, eager to work in a collaborative environment

• Proven HSE mindset and demonstrated behavior-based safety mentality

• We conduct pre-employment background and drug screenings

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