Administrative Assistant, Biller, Customer Service, Invoicer

Brittney Johnson

New Smyrna Beach, FL *****

********.*********@******.*** 386-***-****

Professional Summary

Experienced and highly organized Office Manager with 10+ years of diverse administrative experience. Skilled in billing, scheduling, customer service, team leadership, and property management. Known for multitasking efficiently, maintaining OSHA compliance, and creating a productive work environment. Dedicated, prompt, fast-learning, and career-driven with strong communication and problem-solving skills.

Education & Certifications

NCCER Heavy Equipment Operator Certificate

Ocala, FL — July 2023 – Sept 2023

Certificate in Business

Polk State College – Ocala, FL — May 2023 – June 2023

High School Diploma

Madison Junior/Senior High – Middletown, OH — 2003

Professional Experience

Biller (Remote)

Fleet Mobile Maintenance July 2024 – April 2025

• Worked remotely to prepare and process accurate invoices for tractor-trailer repairs.

• Maintained professional communication with customers, technicians, and internal staff.

• Ensured precision in invoicing and payroll/bonus report generation.

• Successfully managed time and responsibilities in a remote work environment.

Office Manager

ServiceMaster Restore – Ormond Beach, FL June 2020 – Sept 2021

• Oversaw daily office operations, dispatching technicians and scheduling jobs.

• Acted as primary contact for homeowners, insurance reps, and adjusters.

• Negotiated invoices with adjusters and performed employee evaluations.

Accountant / Property Manager

Ocean Center Apartments / Daytona Pacific – Daytona Beach, FL March 2016 – August 2023

• Managed rent collection, evictions, and accounts receivable.

• Ensured tenant and staff compliance with property regulations.

• Coordinated maintenance invoicing and maintained accurate records.

Account Representative / Estimator

United Water Restoration Group – Ormond Beach, FL Dec 2018 – June 2020

• Created cost estimates using Xactimate software.

• Served as liaison with insurance companies and homeowners.

• Negotiated invoices with adjusters and ensured accurate project billing.

Receptionist / Veterinary Assistant

Pine Ridge Pet Clinic – Daytona Beach, FL April 2015 – Dec 2018

• Scheduled appointments, answered phones, and assisted clients.

• Supported veterinarians with patient care and diagnostic procedures.

• Educated pet owners and provided compassionate client support.

Volunteer Experience

Administrative Assistant

The Dog Liberator – Daytona Beach, FL Jan 2010 – Dec 2018

• Managed communications with shelters, adopters, and the public.

• Maintained the adoption calendar and social media platforms.

• Helped mediate sensitive situations and advocate for animal welfare.

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