Marketing Manager Customer Service

ANKIT ATWAL

Address : New York, NY *****

Phone : 669-***-**** Email : *********@*****.***

Professional Summary

Dedicated individuals focused on providing excellent customer service, managing office and streamlining front desk operations. accomplished in driving team performance, providing leadership and support and handling complex customer inquiries. Highly organized with a proven track record of success in achieving organizational goals.

Experience

Front Desk Management

March 2024 to Present

Best Western Plus - Norfolk, Virginia

● Manage front desk, cooperation, ensuring guest satisfaction, and efficient check -in process

● Implemented a new scheduling system, reducing weight time and improving staff productivity.

● Responded to guest reviews on trip advisor, Booking com, Expedia, and other websites, typically within 48 hours.

● Coordinated checkout processes, including verifying room charges, collecting payment and issuing receipts

● Balanced account and conducted night audits to maintain PCI compliance and reporting standards.

● Trained and supervised a team of three. fostering a collaborative and supportive work environment.

● Resolved, guest, complaints, promptly, enhancing overall customer experience and retention

● Increased monthly guest satisfaction course by optimising service delivery and communication. Marketing Manager

June 2018 to November 2023

Kisan Villa Agriculture Company.

Haryana, India

● Created promotional campaigns that generated leads, resulting in increased sales.

● Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities.

● Generated content for websites, blog posts, press releases and social media accounts.

● Planned and implemented digital media campaigns, supporting lead generation and brand reputation initiatives.

● Evaluated customer feedback to drive product improvement

● Managed advertising budget, conducted ROI calculations and monitored results.

● Created multimedia presentations that showcased the company's products and services.

● Negotiated contracts with vendors or distributors to manage product distribution. Marketing Manager

June 2014 to April 2018

Manan Resources

Haryana, India

● Identifying sales leads pitching product services.

● Maintain fruitful relationships with existing customers, contacting potential clients via email or phone.

● Establish rapport and set up meetings, plannings and over seeing new marketing initiatives.

● Contact clients to inform them about new developments in the company's product.

● Analysed market trends to optimise promotional efforts and drive growth.

● Developed campaigns that increased sales and expanded market reach. Quality Assurance Analyst

March 2012 to April 2014

Hindustan Food Factory - Haryana, India

● Ensured product quality through Rire testing, reducing defects by over 12%

● Implemented quality control measure, achieving consistent compliance with industry standards.

● Lead a team to enhance inspection processes, resulting in faster production times.

● Identified and resolved production issue, minimising downtime and increasing efficiency

● Collaborated with cross functional team to improve quality assurance protocol

● Implemented self-audits, documenting results and analysis. Education

Completed coursework towards Bachelor of technology in Electrical Engineering. July 2010 YMCA - Haryana, India

Skills

● Problem - solving

● Listening skills

● Customer service expertise

● Telephone and email etiquette

● Team building

● Issue resolution

● Time Management

● Hospitality service

● Leadership qualities

● Administrative Skills

● Staff Management

● Effective Planning

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