Project Manager Scrum Master

OBARA INTEGRITY

Austin, Texas **************@*****.*** 337-***-****

US Citizen – Current Public Trust

OBJECTIVE

Strategic AI/ML & Workday Project Manager Agile Project Manager with over 12+ years of experience leading AI/ML, HR/HCM, Workday, and enterprise software projects. Adept at backlog creation, requirement refinement, HR/HCM integrations, and SaaS deployments, with expertise in Workday, ServiceNow, AI-driven automation, and data analytics. Proven track record in AI governance, MLOps, HR tech transformations, and AI-driven compliance frameworks. Strong Agile leadership skills, ensuring the successful delivery of AI, cloud, and HR/HCM solutions in complex enterprise environments. EDUCATION

• MBA, IT Management – Western Governor University (2024)

• Postgraduate Degree, Cloud Computing – University of Texas, Austin (2019)

• MSc, Engineering – University of Stavanger (2016)

• Bachelor of Engineering – University Of Port Harcourt PROFESSIONAL EXPERIENCE

Luna Data Solutions Senior Scrum Master - Project Manager January 2024 – January 2025

• Led Agile AI/ML projects supporting Workday HRIS, payroll automation, and employee analytics, delivering AI-driven insights that improved workforce planning and decision-making by 25%.

• Managed cross-functional teams of software developers, data scientists, and security analysts to implement cloud security initiatives, ensuring compliance with GDPR, CCPA, and HIPAA standards.

• Spearheaded digital transformation initiatives in HRIS and HCM, leveraging AI/ML-driven automation to reduce operational inefficiencies by 30% and enhance employee experience.

• Oversaw Workday HCM integrations with third-party systems (e.g., SAP, ServiceNow), ensuring seamless data exchange for payroll, benefits, and compliance tracking.

• Developed and maintained detailed project schedules, change management plans, and risk mitigation strategies, reducing project delays by 15% and ensuring on-time delivery.

• Collaborated with Workday, ServiceNow, and AI teams to implement AI-powered automation for HR case management, reducing manual effort by 30% and improving response times.

• Established Agile governance frameworks, ensuring scope control, budget alignment, and compliance with organizational policies while enhancing cross-functional collaboration.

• Owned backlog creation and refinement for Workday and AI initiatives, aligning HR and AI-driven automation requirements with stakeholder needs and business goals.

• Facilitated sprint planning, daily stand-ups, and retrospectives, ensuring seamless integration of AI/ML models with Workday’s analytics and reporting modules.

• Managed project budgets, vendor relationships, and resource allocation, delivering projects within defined constraints while achieving a 95% stakeholder satisfaction rate. Lithia Motors Release Train Engineer / Agile Program Manager January 2023–December 2023

• Conducted end-to-end value stream analysis for cross-functional teams, reducing delivery time by 20% through optimized team structures and minimized dependencies, aligning with the job’s focus on resource optimization and portfolio management.

• Engaged senior executives, HR leaders, and IT stakeholders to align AI/ML and Workday projects with business objectives, improving stakeholder satisfaction scores by 30%.

• Established structured feedback loops, leveraging Jira dashboards and Workday reporting to provide transparent project updates and actionable insights for decision-making.

• Managed Workday Financials & HR/HCM module rollouts, coordinating data migration, payroll, and workforce analytics.

• Led the integration of Workday Adaptive Planning with AI-powered predictive analytics, improving financial forecasting accuracy by 25%.

• Collaborated with HRIS, AI, and IT teams to optimize Workday AI-driven workforce analytics and compliance dashboards.

• Worked with ServiceNow developers to automate HR case management workflows, improving ticket resolution efficiency.

• Defined Agile sprints for Workday reporting enhancements, ensuring improved Workday Prism Analytics adoption.

• Oversaw Workday to ServiceNow integrations, ensuring automated service requests for HR help desks and IT support teams.

• Provided timely and accurate reporting to all stakeholders, improving decision-making and reducing project delays by 20%, aligning with the job’s emphasis on reporting project status, milestones, and risks.

General Motors Agile Project Management (ServiceNow) July 2021–Jan 2023

• Directed day-to-day operations of the PMO, aligning projects with corporate strategic goals, improving project throughput by 30%.

• Led cross-functional teams in optimizing Workday and AI-driven automation, implementing continuous improvement cycles that enhanced system performance and user experience by 25%.

• Enforced rigorous quality control mechanisms, leveraging Workday Adaptive Planning and AI analytics to track performance enhancements, reduce errors, and meet budgetary constraints.

• Led the development and implementation of project intake processes, ensuring projects were prioritized based on business needs.

• Led the migration from ServiceNow Classic UI to the Next Experience interface, enhancing user experience and aligning with modern UI standards.

• Developed comprehensive project plans for the ServiceNow UI transition, ensuring minimal disruption to operations and effective stakeholder communication.

• Collaborated with cross-functional teams, including IT, HR, and external vendors, to ensure seamless integration and functionality of ServiceNow modules post-migration.

• Managed the upgrade of ServiceNow modules, such as IT Service Management (ITSM) and HR Service Delivery (HRSD), to leverage new features and capabilities.

• Conducted training sessions and created documentation to facilitate user adoption of the new interface, resulting in a 25% increase in user satisfaction.

• Ensured compliance with industry standards and internal policies throughout the migration process, conducting regular audits and implementing necessary controls.

• Delivered regular executive reports and dashboards to provide visibility into project performance and enable informed decision-making.

• Managed cross-functional teams of varying sizes, ensuring seamless communication and execution of projects.

Baker Hughes Senior Project Manager Houston, TX Nov 2017–June 2021

• Managed the cloud migration of IT infrastructure, reducing costs by 25% and increasing system scalability.

• Facilitated daily stand-ups, sprint planning, and retrospectives, ensuring clear communication between development teams, business stakeholders, and executive sponsors while tracking progress using Jira, Confluence, and Salesforce Agile Accelerator.

• Managed project risks, dependencies, and issue resolution proactively, identifying blockers in the Salesforce Classic-to-Lightning migration and working with cross-functional teams to implement mitigation strategies, ensuring on-time and within-budget delivery.

• Collaborated with cross-functional teams, including IT, sales, and marketing, to customize salesforce Lightning components and optimize workflows, resulting in a 30% increase in user adoption and efficiency.

• Conducted extensive user training and created support materials, facilitating a smooth transition and minimizing disruptions to daily operations.

• Managed the integration of Salesforce with other enterprise systems, such as SAP and ServiceNow, ensuring seamless data flow and process automation across platforms.

• Led Agile sprints focused on developing and deploying custom Salesforce applications, enhancing CRM capabilities, and aligning with business objectives.

• Implemented robust data governance and compliance measures, ensuring all Salesforce processes adhered to industry regulations and internal policies.

• Mentored and coached project managers and stakeholders on Agile best practices, optimizing resource allocation, sprint planning, and backlog refinement to improve healthcare service delivery.

• Utilized Salesforce's AppExchange to integrate third-party project management tools, enhancing project tracking and collaboration within the Salesforce environment.

• Monitored and analyzed system performance post-migration, making data-driven adjustments to optimize the Lightning Experience for end-users.

• Established a feedback loop with users, gathering insights to inform continuous improvements and future Salesforce projects.

• Stayed abreast of Salesforce updates and best practices, ensuring the organization leveraged the latest features and maintained a competitive edge.

Preferred Associate Project Manager / Workday and ServiceNow Consultant Aug 2010–Oct 2017

• Successful Consultant for government and private sectors; one of the few Texas DOT Biz Opp Program-approved trainers for minority businesses awarded multi-million-dollar contracts.

• Led the implementation of ServiceNow IT Service Management (ITSM) and HR Service Delivery

(HRSD) for government-related projects, streamlining incident, problem, and change management workflows to improve efficiency and compliance.

• Project lead implementing migrations, optimizations, and EHR/dashboard.

• Collaborated with healthcare executives, IT teams, and clinical staff to align EHR, Workday, and ServiceNow solutions with regulatory and compliance standards (HIPAA, GDPR, CCPA).

• Managed cloud migration projects, transitioning legacy on-premises systems to AWS/Azure Government Cloud, ensuring secure and scalable solutions for government healthcare applications.

• Oversaw the Salesforce implementation for government case management, integrating Salesforce with ServiceNow, Workday, and external data sources to enhance automated case tracking and compliance reporting.

• Collaborated with a team of project managers to ensure project success and implementation.

• Contributed to new solution implementations, EHR optimization, and integration/interface projects.

• Led project initiation and planning efforts, defining scope, objectives, and key deliverables for ServiceNow and Salesforce modernization projects, ensuring alignment with government regulations

(HIPAA, FedRAMP, FISMA).

• Developed and maintained a project roadmap, prioritizing ServiceNow enhancements, cloud migration activities, and Salesforce feature rollouts based on business impact and regulatory requirements.

• Facilitated Agile ceremonies, including sprint planning, daily stand-ups, backlog grooming, and retrospectives, ensuring ServiceNow development teams delivered high-impact features on schedule.

• Collaborated with stakeholders across IT, Security, Compliance, and Government agencies, ensuring ServiceNow and Salesforce implementations adhered to federal cybersecurity frameworks (NIST, SOC 2, CMMC).

• Created comprehensive risk management strategies, identifying and mitigating potential threats in ServiceNow migration and Salesforce data integrations, reducing operational risks by 30%.

• Delivered executive-level reports and dashboards, using Salesforce Analytics and ServiceNow Performance Analytics to provide real-time visibility into project status, budget utilization, and risk assessment.

• Led project closure activities, conducting post-migration assessments, lessons learned workshops, and user training sessions to ensure sustainable adoption of ServiceNow and Salesforce solutions. CERTIFICATIONS

• AWS Certified Machine Learning – Specialty

• Workday Project Management Certification

• Workday HCM & Adaptive Planning Specialist

• PSM -I ; PSM - II

• Project Management Professional (PMP) - PMI

• Scaled Agile Framework (SAFe) 6.0 SPC

• Certified AI & Machine Learning Specialist – MIT Professional Education

• Certified Scrum Master (CSM)

• ITIL-4 Foundation (Training)

• Lean Six Sigma Black Belt (CSSBB) - ASQ

• Certified Tableau Desktop Specialist

SKILLS

• Project Management Methodologies (Agile, Waterfall, Hybrid)

• Governance Frameworks and Compliance

• Risk and Resource Management

• Budgeting and Financial Oversight

• Continuous Improvement (Lean Six Sigma)

• Stakeholder Management

• Dashboard and Reporting Tools (Excel, Power BI, Tableau)

• Project Management Tools (MS Project, Jira, Confluence)

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