Support Specialist It

Kevin S. Lee

**** ******** ** *******, ** ***** Tel.703-***-**** Email: ********@*****.*** 1. IT Specialist, USDA,

APHIS Marketing and Regulatory Programs Business Services (MRPBS) MRP Information Technology (MRP IT)

September, 2018 – Present

40 Hours/ week

• Kevin regularly conducted duties to monitor and identify the ePACA servicenow system reporting issues, makes recommendations, and implements resolutions when necessary to keep the agency system fully functional.

• Maintains an extremely close relationship with customer such as License Division Center, Dispute Resolution Branch (DRB), Investigative Enforcement Branch (IEB), OGC, and All Regional offices to ensure policy and regulations all division needs and there needs in daily works.

• Coordinated with Division managers for business rules and all defects in application and reports. Also monitored and review current systems workflow, analyze the defects, and make all corrections in database.

• Determine the feasibility of recommendations and is given wide latitude in implementing changes and making Branch policy relative to the system database.

• Analyzing and identify issues in current application and reports. Also, as a team lead for Redacted project to managed and maintain historical documents for FOIA.

• Collaborated with contractor and PACA division to advise on proper business rules and system workflow to accomplishes goals. Kevin promptly notifies and all division personnel of any planned downtime and perform changes and upgrade to minimize any impact to the division workload.

• Communicated directly or indirectly with PACA division routinely for any concern and defects, take care the problems in a very timely manner, often on the same day of the request. also Interact with all users by phone, email or person per any request or glitch on ePACA system or Application problem on daily base.

• Daily interact with all users to meet program objectives in ePACA application due to defects. Working directly with other field office users to defining objectives, developing reports and forms, and generating required data to ensure that changes meet users’ needs. 2. IT Specialist, USDA,

Agricultural Marketing Service

Fruit and Vegetable Programs

Perishable Agricultural Commodities Act (PACA)

August 2001 to September 2018

40 Hours/Week

• Kevin involved substantial depth and breadth, numerous interrelationships, and new theories and approaches. The incumbent probes and analyzes the Branch’s Oracle Database systems to ensure that they respond to current and upcoming policy, legislative and program needs.

• Writes test plans, identifies test conditions, develops test schedules and analyzes test results. Assures that the PACA Branch’s Oracle system is operational at headquarters and at each field office location. Maintains the system, checking to ensure that the data backup system is functioning properly.

• Takes action to correct any error or handle any problems that occur. Also, analyzes skills levels of branch personnel relative to operating all essential hardware and software related to PL/SQL and database.

• Establishes training modules, for all employees to facilitate system upgrades without interruption in service. Makes recommendations to Branch management and creates training programs when needed to ensure that Branch employees.

• Developed written documentation and presents recommendations to Agency, Programs and Branch for enhancing or modifying, information or communication systems essential to the delivery of mission. Developed and identifies new reports needed to meet programs objectives, as related to collection and dissemination of market information.

• Determine the feasibility of recommendations and is given wide latitude in implementing changes and making Branch policy relative to the system database.

• Routinely Managed, monitor and maintain Oracle database to identify reporting issues, Make recommendations and implements resolutions to keep the database fully Functional

• Coordinates with other Agency technical resources to implement changes which are cost effective and consistent with user capabilities, in identifies and develops new reports needed to meet the management and purchasing information needs for all function areas of the branch and customers.

3. System Consultant, PriceWaterhouseCoopers LLP, Fairfax VA September 1998 to August 1999

• As a team member and consultant, communicated directly or indirectly applied Knowledge of database system to support in the designing, coding (PL/SQL, SQL), and building an Oracle Data Warehouse solution. Also participated in performing a comprehensive database analysis of the US Postal Service Military an International Dispatch and Accountability System.

• Contributed in establishing enterprise standards, policies and guidelines ensuring appropriate application, implementation, and compatibility with technical standards. Assisted in quality assurance and project management process.

• Participated and required extensive review and research in assessment of the system, interviewed stakeholders, performed technical researches. Also, planned and reviewed the overall structure of the project by closely working with the team leader. In addition, provided technical support to the database administrator in the areas of user management, installation and upgrade of Oracle software, and Export/Import functions.

Training

Oracle Certificate Program, Virginia

FileNet Certificate Program, Virginia

HTML with JavaScript & CSS

JavaScript Fundamentals

Application Development - ServiceNow

Bomgar

TestRigor

Languages Native Fluency in Korean (Read, Write and Speaking) Oracle PL/SQL, JAVA, C#

Reference References and Further Data Available upon Request.

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