Customer Service Personal Banker
Resume:
Silvia Bonner-Eastmond
Personal Banker
Teaneck, NJ 07666
********.******@*****.***
Professional Summary
QUALIFICATIONS AND SKILLS
Bilingual (English and Spanish / Ability to build strong customer relationships /Cross Sell/ Attention to detail / Team oriented / Problem solving /Leadership / Time management / Attentiveness / Flexible / Work ethic / Adaptability / Multitasking / Proficient in Microsoft Excel and Word / 10+years in the Financial Industry
Work Experience
Personal Banker
Valley Bank-Englewood, NJ
July 2021 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Answered time sensitive emails promptly and handled requests in a timely manner daily
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in an average of 100% satisfaction ratings
• Consistently exceeded/met sales targets each quarter, resulting in recognition as top-performing sales representative
• Collaborated with team members to achieve branch sales goals through cross-selling of bank products
• Managed large volumes of cash while adhering to strict security protocols
• Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
• Trained new tellers on banking policies, procedures, and systems for seamless integration into the team
• Developed strong relationships with regular customers leading to increased loyalty and sales
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
Teller
WELLS FARGO-Fort Lee, NJ
January 2016 to July 2021
• Provide excellent customer service and building long term customer relationships
• Assured that my quarterly assessments were completed before due dates
• Completed all assigned monthly tasks around branch operations
• Audit ATM on a monthly basis as well as cash drawers, according to policy
• Assisted branch management with additional duties to assure teller line was operating efficiently.
• Asked fact finding questions to customers to assure we are taking care of all their financial needs.
• Assisted with monthly audits for ATM, Vaults, Debit cards, Credit Cards, and cash boxes.
• Reduced branch loss by researching accounts, double checking incoming cash, check endorsements, as well as filing CTR's to make sure that I do not assist in fraudulent transactions. Retention Coordinator
BRAM AUTO GROUP-North Bergen, NJ
March 2014 to June 2015
• Worked closely with Microsoft Excel, Word, and Outlook.
• Kept up with monthly tasks as well as making calls to keep our customers and/or to bring in potential customers.
• Alerted sales associates to ensure they are keeping in contact with customers.
• Sent out daily emails, weekly reports, and monthly reports for all updates on sales associates CEO TEMP AGENCY & CBRE
Charlotte, NC
September 2011 to January 2014
• Responded to incoming service requests from all business units on facility-related issues.
• Ensure timely and quality service to clients.
• Generated and dispatched service request work orders for completion by vendors.
• Resolved customer inquiries and complaints. Follows up with customers to ensure customer satisfaction.
• Assisted with the training of new hires and temporary employees
• Assembled team meetings Assist in processing high volume emails Education
NATIONAL CAREER INSTITUTE - East Orange, NJ
January 2018 to Present
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