Customer Service Administrative Assistant
Resume:
Genesee Cano
Irvine, CA
***********@*****.***
Professional Summary
Efficient and detail-oriented administrative professional with 15+ years of experience in customer service, office management, and administrative support. Proficient in Microsoft Office Suite and QuickBooks, with a strong background in guest services, warehouse operations, and construction administration. Skilled in managing inventory, processing payroll, and coordinating with team members to ensure timely completion of tasks. Bilingual in English and Spanish. Willing to relocate: Anywhere
Work Experience
Guest Services
Dignity Health Sports Park-Carson, CA
July 2018 to Present
• Provide exceptional customer service by promptly addressing any issues or concerns raised by guests
• Maintained inventory levels by conducting regular stock checks and placing orders as needed
• Quality Control and Audit every supply needed prior shift and after
• Ensured compliance with all health and safety regulations related to bar operations
• Communicated effectively with supervisors regarding stock levels, supply shortages, and potential issues impacting operations
Administrative Assistant
Keller Williams Realty DBA Legacy Realty-Anaheim, CA July 2019 to February 2023
• Managed office operations through implementation of standardized processes/procedures resulting in increased productivity across all departments
• Respond to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel
• Demonstrated proficiency in using various software applications documents/spreadsheets/reports efficiently and accurately
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Coordinated employee training programs/workshops including scheduling trainers/venues, arranging materials, and tracking attendance/completion records
• Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/ importance to optimize executive's time
Administrative Assistant
IE Systems Inc. (Interior Electric)-Henderson, NV
August 2007 to November 2014
• Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
• Assisted with payroll administration by verifying timesheets, calculating overtime hours, and resolving any discrepancies
• Reviewed and analyzed contract documents, including scope of work, specifications, drawings, and schedules
• Conducted regular site visits to assess contractor compliance with contractual obligations
• Facilitated communication between various parties involved in construction projects such as electricians/engineers/owners/contractors/subcontractors/suppliers/vendors
• Implemented cost control measures to monitor project expenses against budgeted amounts
• Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant
Project Coordinator assistant
Taylor International Corp.-Las Vegas, NV
January 2006 to October 2010
• Purchase orders, billing, accounts payable and receivables
• Process weekly payroll for laborers
• Front desk reception, typing, filing, copy, and data entry
• Collaborated with architects, engineers, and contractors to resolve any construction related issues that arose during projects
• Maintained accurate records of daily activities including work progress, material usage, budget and labor hours for reporting purposes
• Assisted in resource allocation by tracking team member availability and coordinating their involvement in different projects
• Oversaw the procurement of materials, equipment, and labor necessary for construction projects Education
High school diploma
Chaparral High School - Las Vegas, NV
June 1996 to June 2000
Skills
• Experience in Construction and Warehouse environment and knowledge in computer programs such as
QuickBooks, Prolog Manager 7, Sage Timberline Office, and Microsoft Office, etc. 5,000-7,000 KPH 10-key
touch, 40 wpm. Bilingual (English/Spanish) (10+ years)
• Computer skills
• Microsoft Excel
• Administrative experience
• Organizational skills
• Microsoft Outlook
• English
• Typing
• Order entry
• Clerical experience
• Spanish
• Customer service
• Microsoft Word
• Guest Services
• Office Management
• Bookkeeping
• Human resources (4 years)
• Project Management
• Bartending
• Construction
• Quality control
• Office management
• Cash register
• Cash handling
• Accounting
• Payroll
• Sage
• QuickBooks
• Account management
• Front desk
• ERP systems
• Data entry
• Microsoft Office
• Accounts receivable
• Bilingual
Assessments
Spreadsheets with Microsoft Excel — Proficient
November 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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