Customer Service Los Angeles
Resume:
DOMELICA
HERNANDEZ
*********@*****.***
Los Angeles, CA 90057
Bold Profile
Dynamic and dependable professional with a proven track record at AMR, excelling in customer service and teamwork. Skilled in time management and attention to detail, I consistently enhanced workplace cleanliness and client satisfaction. Passionate about learning and adapting, I thrive in fast-paced environments while maintaining high standards of organization and communication.
PROFESSIONAL SUMMARY
SKILLS
• Friendly, positive attitude
• Teamwork and collaboration
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Flexible and adaptable
• Dependable and responsible
• Excellent communication
• Critical thinking
• Organizational skills
• Calm under pressure
• Active listening
Organization and time
management
•
• Problem resolution
Hollywood High School
Hollywood, CA • 1998
General Studies
EDUCATION
ABM Outstanding Achievement
CERTIFICATIONS
Los Angeles Authority - Cleaning Houses
Santa Monica, CA • 05/2021 - 03/2023
AMR - Cleaner
Santa Monica, CA • 12/2018 - 05/2022
WORK HISTORY
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
•
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed.
•
• Passionate about learning and committed to continual improvement. Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
•
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
•
• Removed trash, debris and other waste materials from premises. Used time management and efficient cleaning methods to meet deadlines.
•
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
•
Handled equipment, chemicals, and materials properly and with caution.
•
Confirmed all cleaning tools and equipment were stored properly after use.
•
• Emptied trashcans and transported waste to collection areas. Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
•
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
•
Provided assistance to other staff members with cleaning of difficult areas.
•
ABM Janitorial Services - Day Power
Los Angeles, CA • 09/2015 - 02/2018
Kimco Staffing - Warehouse Worker
Fontana, CA • 01/2011 - 08/2012
IHSS Adult Services Program - Caregiver
Los Angeles, CA • 05/2002 - 05/2006
Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
•
Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
•
Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
•
Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
•
Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
•
Kept public pathways clear of safety hazards and spills with regular checks and attention.
•
Assisted with day-to-day operations, working efficiently and productively with all team members.
•
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines.
•
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions and make decisions.
•
Strengthened communication skills through regular interactions with others.
•
Loaded, unloaded, and moved material to and from storage and production areas.
•
• Consistently lifted materials weighing as much as Number pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
•
Reduced order processing times with streamlined picking, packing, and shipping procedures.
•
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
•
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
•
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
•
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
•
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
•
Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
•
Achieved timely dispatch of orders using effective time management strategies during the picking process.
•
Walmart - Stocker
Panorama City, CA • 01/2002 - 05/2006
Assisted clients with activities of daily living, promoting independence and quality of life.
•
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
•
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
•
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
•
Assisted clients with daily living needs to maintain self-esteem and general wellness.
•
Built strong relationships with clients to deliver emotional support and companionship.
•
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
•
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
•
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
•
Unloaded, sorted and stocked merchandise according to store layout and product placement.
•
Answered customer questions and provided detailed product information.
•
Performed inventory control, such as counting, and stocking merchandise.
•
• Greeted customers and directed to requested products. Spanish
Professional Working
LANGUAGES
Contact this candidate