Customer Service F B

Hospitality Professional With Hands-On Experience In Providing Exceptional Customer Service In Fast-Paced Environment. Capable Of Managing Tasks Such As Taking Orders, Serving Food And Beverages, And Handling Guests Quarries With Positive Attitude. Commited To Maintaining High Standards Of Cleanliness And Ensuring Welcoming Atmosphere For Guests.

• Time Management • Flexibility • Team Management

Crowne Plaza, An IHG Hotel, Kochi, Kerala

F&B Associate

Great Mount Resort, Pollachi, Tamil Nadu, India

F&B Associate

Delivering Exceptional Room Service And Accurate Order Fulfillment Preparing Trays And Delivered Hot Meals, Fulfilling Special Guest Requests And Maintaining A Clean Workspace

Handle Financial Transactions With Accuracy And Security, Ensuring Guest Trust And Satisfaction Skills Learning - Room Dining Operations

Delivering Exceptional Customer Service By Promptly Greeting Guests And Taking Accurate Food And Beverage Orders.

Using Effective Upselling Strategies To Increase Sales For The Company Collaborating With Kitchen Staffs To Ensure Smooth Operation And Prompt Service Skilles Learned - Upselling Strategies

February 2025 - Present

September 2023 - January 2025

GUEST SERVICE ASSOCIATE

+91-636******* *****************@*****.***

1/74, North Street, T Kamaraja Puram, RR Nagar, Virudhunagar, Tamil Nadu, India - 626204 JAMES EMMANUVEL.A

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

The Gateway By Taj Hotel, Madurai, Tamil Nadu, India F&B Apprentice

July 2023 - September 2023

Supporting Senior Staffs In Managing Restaurant Activities From Initial Briefing Through To Completion.

Assisting In Setting Up Banquet Hall, Adhering To Strict Health And Safety Guidelines Skills Learned - Basic Restaurant Operations

Radisson Hotel, Salem, Tamil Nadu, India

F&B Trainee

Assisting In Organising And Planning Corporate Events, Contributing To Successful Execution And Guest Satisfaction

Greeting Guests And Answering Instial Questions

skills Learned - Basic Banquet Operations

July 2022 - September 2022

B.Sc Hotel Management And Catering Science

Higher Secondary Certificate

Secondary School Leaving Certificate

2020 - 2023

Annai Fathima College Of Arts And Science, Madurai India 2019 - 2020

S.H.N.Edward Higher Secondary School, Sattur, Tamil Nadu, India Marks Scored - 66%

2018 - 2019

M.C.N.U.P.D.A.Higher Secondary School, Virudhunagar, Tamil Nadu, India Marks Scored - 79%

EDUCATION

LANGUAGES KNOWN

Tamil - Native

English - Fluent

DECLARATION

I Hereby Declare That The Facts Given Above Are Genuine To The Best Of My Knowledge And Belief Date :

Place : ( James Emmanuvel.A )

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