Customer Service Financial Aid

Kristina Swader

***** *. **** *** ****, Arizona *5208 Phone: 480-***-**** E-Mail: **.********@*****.*** Objective

Ensure excellent customer service at all times. Work in a fast paced, positive environment, while supporting And encouraging members of my team and my manager. To come to work at a place I love. To be around those who help me evolve, grow, and provide me the opportunity to do the same. Experience

Diversified Food Supply

* Proficient with warehouse RF scanners, Shipping computer programs

* Picking, packing, warehouse cleaning, and maintenance

* Forklift certified

* Excellent organizational skills, put away, and supply relocation. Nellis Auction, 8928 E.pi Ray Rd. Suite 101, Mesa At 2023-2024

* Picking, loadout, inventory processing, and put away

Ensuring excellent Customer service, and return processing

Efficient customer retention

Delco Delivery Driver

Pizza Hut, Hot Pizza Inc. 2639 E. Broadway Rd. Mesa 2019-2022

Provided excellent customer service skills

Supported Management in closure of store nightly

Cash handling

Insured delivery times were met and maintained

Vehicle Maintenance

Financial Aid Dept. Customer Care

Capella University, 225 South 6th Ave, Minneapolis, MN 2009-2010

Counseled Students regarding Financial Aid, risks and repayment.

Calculated Student Semester loan amounts and submitted proper documents to Financial aid loan companies

Advised Students on which courses required for each semester relative to student’s degree 2

Counseled Students regarding Grants and which Grants to apply for. Financial Advisor, Military division 2007-2009

University of Phoenix/ Apollo Group – Phoenix, AZ

Provided quality customer service for each individual student assigned

Maintained personal and structural relationships with college students

Counseled 250 students at a time.

Counseled students for financial aid/Military payments/ and personal payment for college

Managed repayment/ coordinated repayment of loans and grants for college students

Maintained and updated reports and computer programs designed to track progress and advisor notes General /Restaurant Manager (store #286*-****-**** Papa John’s International/ Camelback Pizza Inc. – Scottsdale, AZ

Customer Service and Satisfaction

Management and Scheduling for 30 plus employees

Dispute Resolution

Controlling costs (food, Labor)

Managing Local marketing increases (School lunches, for five schools in the area)

Maintained highest sales for 3 months, out of 38 area stores in the company Marketing Coordinator 2005-2006

Camelback Pizza Inc. – Tempe, AZ

Assisted Marketing Director, Anne Golden, in marketing for 38 stores in the company

Placed ads in local newspapers (Arizona Republic, ADVO) and Coupon books

Proof read and approved ads in major newspapers, box toppers, coupon books and inserts.

For-filled donation requests and approved invoices

Created spread sheets that tracked sales for 38 stores, which included increase/decrease percentages

Assisted General Managers in marketing Ideas and strategies.

Created flow charts for the company

Worked several Marketing events

General/Restaurant Manager (store # 2599 & 191*-****-**** 3

Camelback Pizza Inc. – Mesa/ Gilbert, AZ

Customer service and satisfaction

Controlling costs (Labor/Sales/Food)

Management of 30 plus employees

Scheduling

Weekly paperwork (Sales tracking)

Marketing and Marketing strategies

Dispute Resolution

Magic Cut Unisex salon 1997-1999

Independently owned salon – Rockville, MD

Worked as a barber

Customer Service and satisfaction

Managed personal Taxes

Managed personal scheduling

Maintained personal customer relationships

Managed personal customer preferences in regards to their own outcomes

Rented unit in salon

Education

Bartending Academy of Tacoma, WA 2018

Completed 40 Hours of Mixology courses with a 12 drink mix time of 6 minutes and 15 seconds. MAST, class 12 License acquired, and able to work full time.

Pine Technical and Community College, WI 2010-2015 Licensed Practical Nursing Degree/ Associates Health Sciences Graduated with Licensed Practical Nursing Degree in 2013 and continued on with pre- requisites for my Associates in Health Sciences until moving to Grand Portage, Minnesota. Academy of Barbers and Stylist, Wheaton, MD 1996-1997 Completed necessary requirements for a trade license from the Board of Barbers. Rockville High School, Rockville, MD 1996

4

Maryland High School Diploma

Skills

Restaurant Management experience, for over 5 years

Proficient in customer service, with over 15 years experience

Pleasant phone skills

Restaurant Marketing and sales experience

Proficient in computer programs, (Microsoft word, excel, and Power point)

Type over 60 words per min

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