Customer Service Team Member

Pomona, CA ***** 951-***-**** ***********@*****.*** WWW: Bold Profile

CHRISTELLA TREJO

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. PROFESSIONAL

SUMMARY

Customer Service Strong multitasking

Greeting guests Team Collaboration

Hospitality service expertise Safe Food Handling

Cash Handling Order Taking

Cleanliness Payment Processing

Food Running Accurate money handling

Supply Restocking High-volume dining

Seating arrangements Table setting knowledge

Upselling Sales Techniques

Ordering Procedures Food presentation

Menu presentation Upselling techniques

Food safety understanding Menu Memorization

SKILLS

WAITRESS 09/2022 to Current

Norms, Claremont, CA

WORK HISTORY

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Managed high volume of customers during peak hours, maintaining prompt and efficient service.

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Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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● Maintained clean and welcoming dining environment, ensuring a positive guest experience.

● Remained calm and poised when dealing with difficult customers or during busy shifts.

● Used cash registers and credit card machines to cash out customers. Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

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● Greeted new customers, discussed specials, and took drink orders. WAITRESS/RESTAURANT TEAM MEMBER 05/2022 to 09/2022 Luna Grill, Eastvale Ca

TEAM MEMBER 05/2021 to 05/2022

Juice It Up!, Eastvale, Ca

BABYSITTER 01/2020 to 05/2021

Rachel Cruz, Eastvale Ca

● Kept server areas clean and stocked to increase efficiency while working tables. Collaborated with team members to consistently provide efficient service during peak hours.

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Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

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● Maintained customer satisfaction by clarifying questions about orders and specialty items. Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

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Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

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Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

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Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

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Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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● Maintained clean and welcoming dining environment, ensuring a positive guest experience.

● Remained calm and poised when dealing with difficult customers or during busy shifts.

● Used cash registers and credit card machines to cash out customers. Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

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● Kept work areas clean, organized, and safe to promote efficiency and team safety.

● Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

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● Contributed to team success by completing jobs quickly and accurately.

● Maintained productive, efficient approach to all tasks.

● Played games, worked on puzzles, and read books to young children.

● Communicated positively with children and guardians. Organized and cleaned home after activities by picking up toys and straightening up play room.

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Maintained a clean and organized environment to ensure the well-being of children under care.

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● Prepared healthy, age-appropriate snacks and meals.

● Reassured children when upset providing emotional support and stability.

● Taught children to organize toys, wash hands, and share by leading by example. Assisted children with homework assignments and special projects across different subjects.

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Lee V Pollard High School, Corona, CA

GED, 06/2021

EDUCATION

Spanish

Professional Working

LANGUAGES

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