Customer Service Assistant Manager

Vanita Maynard Gay

**** ***** ***** ***

Ellenwood, Georgia 30294

404-***-**** - cell E-mail address: *********@*****.***

SUMMARY OF QUALIFICATIONS

Hard worker with a strong work ethic; learns quickly, enjoys challenges, and works well with a team or independently. Skilled in providing outstanding Customer Service, strong analytical skills, and attention to detail. Proficient in Microsoft Word, Excel, and PowerPoint.

WORK EXPERIENCE

Standard Parking Plus – (SP+)

Job Title: Assistant Manager

May 2023 to August 2024

Assist in the day-to-day management of assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures. Responsible for supervising Cashiers and Customer Service Representatives. Count out the cashiers at the end of the shift to make sure the monies are turned in correctly to the Bookkeeping department.

Cato Fashions

Job Title: Assistant Store Manager

January 2023 to June 2023

Responsible for opening and closing of store, processing of shipment, and handling the markdown of merchandise. Supervised other store associates and responsibly included making sure the merchandise was correctly placed via plan-o-gram on the sales floor. Count registers at the beginning and end of each shift and helps customers with their purchases.

Atlanta Postal Credit Union

Job Title: Bankruptcy Coordinator

January 2018 to January 2020 Retired

Coded member’s account with appropriate Chapter 7 or Chapter 13 code and assembled loan documents to be sent to the attorney’s office. Posted Bankruptcy Trustee Payments to members’ accounts. Prepared monthly Board Reports, answered the phone, faxed, and other general office duties.

Atlanta Postal Credit Union

Job Title: Insurance Coordinator

June 2006 to December 2017

Processed Life Insurance claims. Answered incoming insurance calls and checked the status of claims. Managed death claims from initial intake to the final disposition of funds. Composed correspondence to family members requesting the appropriate documents for account closure. Posted insurance payments to members’ accounts, processed speed-pay checks, and processed payments from members’ savings for visa and loan payments.

EDUCATION

Master of Strategic Leadership Development Clayton State University 12/2022

Bachelor of Applied Science- Administrative Management Clayton State University 12/2019

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