Property Management Manager

G E O R G E E. J I M E N E Z

San Francisco, CA **110 415-***-**** *************@*****.***

SUMMARY:

Driven, agile, and resourceful professional with solid experience in property management, project coordination, and high level administration. A criticical thinker with working knowledge of dynamics in corporate and non-profit sectors.

EDUCATION:

University of California, Berkeley – B.A. Mass Communications and Film Studies, Double Major

Experience

MEDA-Propiedades Adelante, San Francisco, CA July, 2024-present

Assistant Community Manager/Leasing Specialist

Managing a portfolio of 38 properties ranging in sizes from 4-25 units under the Small Sites Program throughout San Francisco

•Maintaining good relationships with all residential and commercial tenants via in-person, phone, or email

•Assisting in responding to building emergencies and resident crises, including before and after-hours, as needed.

•Assisting in resolving tenant conflicts and concerns

•Keeping tenants informed of building matters

•Collecting and processing rents and making bank deposits for all residential and commercial tenants

•Gathering and organizing invoices for property expenses for timely submission to Finance

•Utilizing property management software, Yardi, to update in day to day operations

•Assuring that building interiors and exteriors are properly maintained.

•Reporting and arranging visits to properties by Maintenance and Capital Improvements for facility-related issues

•Engaging with and corresponding to tenants with requests for maintenance work orders

•Scheduling and conducting unit inspections and building walk throughs

•Coordinating building-wide and individual unit pest control services.

•Being responsible for preventative maintenance and custodial work for the buildings

•Managing tenant files with updated documents

•Preparing vacant units to make rent ready for leasing

•Proplerly executing the tenant screening process in leasing of units

Chinatown Community Development Center, San Francisco, CA July, 2021- July, 2024

Assistant Property Manager

Provide assistance to the Property Manager in managing all aspects of daily building operations of a 175 unit affordable housing bulding with a multi-ethnic population

•Responded to building emergencies and assisted in addressing residents' concerns or conflicts

•Processed initial and interim certifications, as well as recertifications that included interviewing, filling out appropriate forms

•Worked closely with Resident Services to assist with and communicate to families and individuals

•Ensured that compliance with tenant lease and house rules were met and educated tenants about regulations and policies

•Tended to all vendors on-site including elevator, pest control, electrical, plumbing

•Processed move-in applicants and resident move-outs

•Established excellent rapport with residents and assisted them with a variety of matters

•Supervise Front Desk staff and schedule as well as temporary staff and approval of timesheets

•Worked in accordance to rules and regulations of CTCAC and other agencies

•Assisted with collection of rent and depositing, sending balance due notices

Leasing Agent/Project Assistant February-June, 2021

Was part of team devoted to processing applicants for a newly constructed Chinatown Community Development Center (CCDC) building

•Served as the main point of contact for all matters that required the use of Spanish; interpreting dialogues between applicants and colleagues, emails, messages, letters, and tending to Spanish-speaking drop-in applicants and visitors.

•Created and maintained applicant files; regularly updated database with clients' application process

•Regularly interviewed applicants & families; educated applicants about the lease-up process and answered queries via email, telephone, and in person.

•Sent out and collected various verifications, certifications, and other materials to support income qualification

•Successfully scheduled initial interviews as well as appointments with clients to discuss their application

Bridge Housing-474 Natoma St., San Francisco, CA October 2020-November 2020

Resident Administrator (through Atrium Staffing)

•Served as a acting Resident Manager while on leave, managing the building office.

•Answering inquiries and calls, creating work order requests for maintenance, addressing residents’ issues

•Communicating with potential residents and adjusting waiting list reports, submitting reports

Sequoia Living, San Francisco, CA February 2020-March 2020

Fundraising & Business Development Coordinator (through Robert Half)

•Acted as a liaison with other functional areas towards the resolution of routine administrative and operational problems.

•Prepared materials and transcribed meeting minutes, as well setting up meetings and editing & distributed agendas

John Stewart Bay Island Homes, San Francisco, CA November 2019-December 2019

Occupancy Specialist/Administrative Assistant (through Robert Half)

•Processed completed and resident files and maintained them for accuracy

•Provided information/customer service and maintained records while assisting residents or applicants of housing programs

SALESFORCE, San Francisco, CA February 2019-August 2019

Administrative Assistant/MAC Program Assistant (through eTeam)

•Provided strong customer service and agile skills when onboarding new employees to the cubby program

•Opening new tickets requesting assistance and closing tickets out when tasks were completed

•Monthly auditing of employee cubbies which are based over three building in San Francisco HQ

•Successfully provided support for the Ohana Seating Helpline/Call Center

•Logged any maintenance issues with locks or cubby furniture

•Set up for new hires deliverable on a weekly basis requiring strong agility

SAN FRANCISCO-MARIN FOOD BANK, CA October 2018-November 2018

Major Gift and Donation Processor (through Alan J. Blair Personnel)

•Created constituent profiles and updating information in CRM solution

•Analyzed information and extracted pertinent data to add to constituent dossiers

•Assisted with record keeping regarding fundraising and relationship management

WELLS FARGO LEGAL DEPARTMENT, San Francisco, CA June-August 2018

Legal Assistant (through On Call Staffing)

•Successfully supported five attorneys, including managing calendars and scheduling meetings

•Assisted with paralegal work involving compiling files and along with updating policy b inders

•Productively processed legal matters and with assistance, solved matters

•Proactively arranged travel and lodging and registered attorneys for conferences

•Fulfilled assigned ad-hoc projects for attorneys

SAN FRANCISCO-MARIN FOOD BANK, CA March 2018-April 2018

Temporary Data Entry and Project Support (through Alan J. Blair Personnel)

•Entered data and information in survey responses from program participants

•Enrolled and entered data and information from program applicants

•Translated comments from Spanish to English in surveys and information/enrollment forms

•Updated data in pantry program database

•Coordinated mailings for schools, centers, and individual program participants

U.S GENERAL SERVICES ADMINISTRATION, San Francisco, CA November-December 2017

Assistant Workplace Specialist/Clerk (through The Midtown Group, Inc.)

Performed managerial, operational, functioning services for the GSA (General Services Administration)

•Organized and kept maintenance of a variety of conference rooms for different types of meetings.

•Successfully kept inventory of keys and locks via spreadsheets

•Kept inventory of supplies for offices throughout the building

•Created signage for rooms throughout the building

•Interacted with vendors regarding purchase of new equipment with regards to budget.

•Researched vendors for acquisition of supplies including furniture

•Ensured new employees’ workplace equipment was in order

Temporary Work November 2016-October 2017

The Job Shop, Strategic Staffing, Volt Workforce Solutions, TempPositions, Inc, Apex Systems, Aerotek, Inc., Randstad, Alan J. Blair Personnel

•Employed during interims of contracts through various short-term temporary assignments through myriad staffing agencies all based in the San Francisco Bay Area.

•Assignments included general administrative duties, as well as data entry, customer service, and administrative backfill

GENENTECH, INC., South San Francisco, CA October-November 2016

Sr. Administrative Associate (through TalentBurst, Inc.)

Collaborated with and supported two directors and their respective teams relating to business planning

•Successfully managed directors’ calendar and meeting requests, including travel and expenses

•Successfully organized international video conferences, teleconferences, and interpersonal meetings

•Managed large distribution lists and disseminated information to appropriate groups as requested

•Researched special requests as per project managers and team leaders relating to the business and projects

Out on disability (knee injury) 2014-2015

Moved temporarily and intermittently to aid parents. 2013

CALIFORNIA DEPARTMENT of TRANSPORTATION (Caltrans), Oakland, CA March 2011-January 2012

Project Coordinator for Caltrans (through Circlepoint, Inc.)

Served as the main point person/liaison for the San Francisco-Oakland Bay Bridge Seismic Safety Projects Public

Information Office, overseeing facilities and office management

•Scheduled media events with local, national, and international media with events concerning developments with the new SF-Oakland Bay Bridge Project

•Received calls from the public and the media to answer or route calls to the appropriate persons.

•Researched media materials and maintained databases and forms related to the project

•Interfaced with international news media to coordinate visits and to provide materials relating to the project

•Provided information to the media and the public regarding both ongoing and developing construction matters

•Assisted with Bay Bridge construction tours and provided information to the interested public and news organizations

•Coordinated events for the media to report on developments on the construction eastern span of the San Francisco-Oakland Bay Bridge

GENENTECH, INC., South San Francisco, CA August 2010-March 2011

Sr. Administrative Associate (through RenderSoft, Inc.)

Collaborated with and supported three life cycle teams for cancer medications and related business planning

•Managed directors’ calendars and large distribution lists and disseminated information to appropriate groups as requested

•Successfully organized international video conferences, teleconferences, and interpersonal meetings

•Planned and executed all aspects of both domestic and multi-national travel to various congresses and meetings

•Collaborated with local and overseas colleagues for team project deadlines, conferences, and ongoing scheduling

•Oversaw costs and processing expenses relating to Life Cycle Leaders business travel and team activities

•Researched special requests as per project managers and team leaders relating to the business

•Organized and successfully managed logistics for events that involved visitors from overseas.

NOVARTIS VACCINES and DIAGNOSTICS, Emeryville, CA August 2006-January 2010

Administrative Assistant III - Executive Assistant

Supported organization of research scientists within oncology and chemistry, including executives and directors, and provided project coordination

•Supported two executives and successfully scheduled their calendars, meeting scheduling, and travel itineraries

•Created interview schedules candidates and all logistics entailed including onboarding of new hires

•Created and maintained databases/spreadsheets as necessary

•Served as back-up for the HR Administrative Assistant, including handling tasks relating to recruiting

•Handled logistics for on/offsite meetings as well as travel itineraries for executives

•Served as a liaison for visits by other sites’ research staff, as well as off-site meetings

•Managed directors’ meeting agendas and action items that supported project staff

•Arranged regular domestic and international video conferences and teleconferences

•Organized company-wide symposiums, with visiting guest lecturers, as well as coordinating their visits and schedules

•Served as Sharepoint administrator for the Research Organization

SKILLS:

Bilingual (English and Spanish), Strong customer service skills, proficient in both PC and Mac platforms, Microsoft Office, Google Suite, SaaS apps, Yardi, SharePoint technologies, event planning, strong corporate administration skills

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