Project Management Manager

Amir Khusro

Glendale Heights, Illinois ***** *************@*****.***

Call: +1-630-***-**** Amir Khusro LinkedIn

Professional Summary

Focused, dedicated, and highly motivated Infrastructure Project Manager, and Technology professional offering solid contributions and a diverse IT infrastructure management background, with in-depth hands-on experience with Program/Project Management, Microsoft, Azure, Citrix and VMware solutions. Outstanding communicator, and excellent qualifications with Agile based Project management tools, as JIRA, Microsoft Project, Confluence, change management, incident management, problem management, and release management best practices. Skilled at delivering complex technology Projects, ensuring best project outcomes and stakeholder satisfaction.

Core Competencies

Enterprise Infrastructure Architecture

Project and Program Management

Cloud Engineering and Planning

Budgets, Expenditures & Forecasting

Identity and Access Management

Stakeholder and Resource Management

Network Systems / Security Planning

Strategic Planning and Team Leadership

End Point Management

ITIL and ITSM based SL Delivery Mngt

Education & Credentials

MBA- Master in Business Administration (MBA), Major in Information Technology

BSc - Bachelor of Science, Major in Statistics

IPM – International Project management, Post Graduate

Certification and Training

PMP -- Project Management Professional

IPM -- International Project Management

MS -- Designing Microsoft Azure Infrastructure Solutions (AZ-305)

MS -- Microsoft Azure Administrator (AZ-104)

MCTS – Windows Server, System Center Configuration Manager 2016/2019

CCA -- Citrix Certified Professional - Virtualization

VCP -- VMware Certified Professional 6.5 (VCP6.5-DCV)

Professional Experience

Hexaware - Freddie Mac Sep 2023 – Till Date

Program / Project Manager

Involved in overseeing and implementing large, complex global projects.

Designed, Engineered and managed various Projects for Cloud and On-Prem Data Center using Azure, AWS, Citrix and VMware technologies.

Collaborated with Architect and Program managers to create detailed project plans, timelines, and milestones, ensuring alignment with strategic goals and timely delivery of project objectives.

Created, maintained, and organized essential project documentation, including project charters, reports, meeting notes, and status updates, ensuring transparency and accessibility for all stakeholders.

Facilitated communication and collaboration across multiple teams, ensuring alignment on tasks, deadlines, and project goals, which improved team efficiency by 20%.

Monitored project tasks and milestones to ensure timely completion, using project management software (e.g., Microsoft Project, Asana, or Jira) to provide real-time status updates to stakeholders.

Utilized advanced features of Office 365 applications (Excel, PowerPoint, Word, and Outlook) to streamline tasks, automate reporting, and enhance productivity across team projects.

Developed customized reports and real-time dashboards within ServiceNow to track key performance indicators (KPIs), providing actionable insights for management and stakeholders.

Used Agile and PM tools like Jira, MS Project and Monday with daily standup, sprint planning and retrospective meetings, user stories and team walls to successfully implement projects

Overseeing risk management and mitigation strategies, reducing project risks, and ensuring seamless execution.

Optimizing resource allocation and utilization, enhancing project delivery efficiency by 75%.

IBM January 2021-August 2023

Infrastructure Project Consultant

Involved in overseeing and implementing large, complex projects.

Used advanced Excel functions (pivot tables, macros, and data validation) to build complex data models and perform in-depth analyses, improving decision-making and operational efficiency.

Leveraged MS Office and Google Suite calendar, task management, and collaboration tools to organize project timelines, track deliverables, and manage priorities across multiple projects simultaneously.

Coordinated team meetings, project briefings, and stakeholder updates, managing schedules, preparing agendas, and following up on action items to maintain project momentum.

Identified potential project risks and worked with project leads to develop mitigation strategies, reducing the likelihood of delays and budget overruns.

Assisted in tracking project budgets, monitoring expenses, and managing resource allocation, which helped maintain project costs within 5% of the approved budget.

Prepared weekly and monthly reports summarizing project progress, key milestones, and challenges, providing stakeholders with clear insights into project health and next steps.

Identified areas for process optimization within project workflows, implementing improvements that streamlined operations and reduced task completion time by 15%.

Coordinated the review and approval of change requests, documenting and communicating scope adjustments to ensure project objectives remained on track.

Used Jira and Agile tools and techniques like, daily standup, sprint planning and retrospective meetings, user stories and team walls

Arthur J Gallagher, Chicago, USA Jul 2018 – Dec 2019

Project Coordinator

Directed projects from concept to completion, overseeing requirements gathering, planning, execution, and delivery, ensuring alignment with business goals and client expectations.

Conducted needs assessments and feasibility studies: Collaborated with stakeholders to assess project feasibility, gathering and analyzing requirements to establish clear, actionable objectives and project scopes.

Developed detailed project plans and timelines: Created project roadmaps, set realistic milestones, and defined timelines, ensuring all team members had a clear understanding of project objectives and deadlines.

Leveraged Agile and Scrum frameworks to enhance project flexibility and responsiveness, increasing team productivity and reducing project lead times by 25%.

Tracked key performance indicators (KPIs) and project milestones, adjusting plans and resources as needed to meet deadlines and deliver quality outcomes.

Managed project budgets and allocated resources efficiently, regularly reviewing expenses to keep projects within budget and achieving cost savings of up to 15%.

Provided regular project updates, presentations, and progress reports to stakeholders, ensuring transparency and maintaining strong alignment with business objectives.

Produced insightful visualizations and trend analyses, combining data from MS Excel and ServiceNow reports to deliver impactful presentations to stakeholders..

Monitored Project timelines using Jira, resulting in a 15% improvement in Project Delivery timelines.

Capgemini USA March 2016 – June 2018

Infrastructure Project Consultant(Supporting Zebra Technologies, Adtalem/Devry)

Actively led the consultation to prospective client and product capability assessment and validation as it applies to the technical sales process.

Directed collaboration with internal and external parties to help design modern application solutions.

Worked with different Project Managers in order to fulfill project related assignments, such as sever builds, server upgrade and refresh, Citrix upgrade, Horizon Desktop, Workspace Desktop solutions, as per RFS.

Coordinated and prioritized multiple tasks effectively, using task management and project planning tools to keep projects on track and meet deadlines consistently.

Managing Microsoft Windows 2012/2016 high availability failover clusters project for MS SQL

Managing software/Patch management project, using Blade logic, Batch patch, SCCM and BigFix..

Coordinate and closely work with in house and with off shore team as well as technology vendors, Microsoft Citrix and VMware for any Vendor related support.

Ensured optimal performance of all Citrix infrastructure and delivery servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.

IBM CANADA Jan 2013 – March 2016

System Administrator / Project Consultant (Supporting Bank Of Nova Scotia)

Involved in overseeing large, complex global projects.

Measuring project performance using appropriate tool and techniques.

Providing Direction, guidance and oversight to project team members.

Installing, deploying, configuring and managing ESXi host.

Use VMware VC Protect & Blade Logic, for both software deployment & Windows update

Coordinate with Microsoft and VMware for any Vendor related support.

Citrix upgrade from XenApp 6.5 to XenApp and XenDesktop 7.6.

Upgraded over 500 users and over 200 Application in Xenapp and presentation Farm.

Managed project to refresh more than 500 Xenapp and presentation servers.

MOUNT SINAI HOSPITAL, TORONTO, ONTARIO. Sept 2011 – Dec 2012

Project Coordinator

Develop and Implement Server solution, for project initiatives within the organization

Providing direction, guidance, and oversight to project team members.

Used Microsoft Deployment Toolkit (MDT) to create and deploy images over the site.

Developed and implemented effective resource capacity planning & demand management

Evaluated the current Citrix farm to build a new VDI infrastructure at Mount Sinai

Directed collaboration with internal and external parties to help design modern application solutions.

CANADIAN TIRE INC. Aug 2009 – Aug 2011

Technology Project Coordinator

Responsible for managing large scale, high risk, high visibility, production support related IT Projects.

Configured and maintained domain controllers

Performed Window server backup and restore.

Installed ESXi 4.1 Server according to best practices

Installed, configured and administer VMware vCenter

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