Customer Service Security Officer
Resume:
<— RR..ume
Robert L. Ross
B® ull 92% w
@ Y fal
eco
Illinois
773-***-**** — Cell
LinkedIn: linkedin.com/in/robert-ross-6b074a325
E-mail: ***********@*****.***
Objective
Agpire to obtain training to retrieve a license to become a certified Illinois Correctional Officer
Work
Experience
472024 - Alpha7 Protective Service (Part-Time) Chicago, IL
Security Officer
+ Patrol assigned areas on foot to ensure safety and security, monitoring for signs of suspicious activity or
security breaches.
* Conduct routine inspections of buildings, equipment, and access points to identify and address potential
security risks
‘+ Monitor surveillance equipment and perform regular checks of security systems to ensure proper
functioning.
+ Respond to alarms and emergencies, taking appropriate action to address incidents and report findings to law
enforcement or emergency services as needed.
« Provide excellent customer service by assisting visitors, addressing their concems, and enforcing facility
rules and regulations,
10/2023 - Oak View Group (OVG) Chicago, IL
Lead Banquet Stewart
+ Lead 8-10 staff members and provide training and education to ensure all food standards and regulations are
met.
‘Assist event coordinator to prepare a banquet room to meet client standards.
« Assist assembly line coordinator and culinary team to ensure we meet safety standards and provide accurate
food service
* Coordinate and complete specialty requests from customers to ensure timely and professional services are
met.
« Test and meet FDA standards for food temperature and ensue to follow all sanitary regulations
04/2015 - 05/2023 SMG/McCormick Place Chicago, IL
Banquet Stewart
* Work with the management team to meet clients’ service level agreement while maintaining a clean and safe
environment
« Direct and indirect communication with clients to ensure each participant is comfortable and all unique
orders requests are met.
«Transport and set up all equipment for client's event to ensure its working properly
03/2006-05/2015 Levy/CSS (Navy Pier) Chicago, IL
Concession Worker/Bartender
« Responsible for setup and transport of bartending services and server over 70,000 customers,
Mix and serve drinks according to recipes and customer preferences, ensuring consistent quality and
presentation
« Provide excellent customer service by engaging with patrons, taking orders, and addressing inquiries and
concerns.
* Manage bar inventory, including ordering supplies and maintaining stock levels to ensure smooth operations.
Handle cash and credit transactions accurately, balancing cash drawer at the end of each shift
* Maintain cleanliness and organization of the bar area, including washing glassware and disposing of waste.
Banquet Server
« Set up and break down banquet rooms, including arranging tables, chairs, and linens according to event
specifications
« Serve food and beverages to guests in a timely and courteous manner, adhering to proper service protocols
and ensuring guest satisfaction.
* Coordinate with kitchen and bar staff to ensure accurate and efficient service, addressing any issues
promptly,
« Assist with event setup, including the arrangement of place settings and decorations as per client requests.
‘ Handle special requests and dietary restrictions, providing customized service to meet individual guest
needs,
Education
11999-2003 Gage Park H.S. Chicago, IL
Certification
Geptus On-Premise BASSET Alcohol Certification ‘Completion:08/2024
360 Leam2Serve Food Handler Training Completion: 05/2024
Volunteer
Experiences
Leader N Training at Circle ¥ Ranch Bible Camp. Assist Counselor with monitoring junior children for
activities
Jr Leader at Yestlayyy Gospel Chapel. Work with Minister and staff for after-school activities
References
Furnished upon request
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