Customer Service Representative
Resume:
Stacy Webb
Smiths Station, AL *****
*******@*****.***
Summary
Resourceful and client-focused Customer Service Manager with over 10 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of the sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Skills
● Talent development
● Conflict resolution techniques
● Client relations and retention
● Budgeting and finance
● Persuasive
Experience
February 2024 - July 2024
InnovaSolution Temp/NTT Data - Remote Customer Service Representative
● Provided Customers with information about their life insurance
● Advised customers how to access their policy online
● Advised customers how to close their policy
July 2024 - December 2024
NTT Data - Remote Customer Service Representative
● Provided Customers with information about their life insurance
● Advised customers how to access their policy online
● Advised customers how to close their policy
July 2016 - February 2022
Colony Furniture Leasing, Phenix City, AL- Customer Service Manager
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.
● Maintained knowledge of company products and services to promptly resolve complaints and concerns.
● Assisted staff with resolving complex customer issues and implementing targeted solutions. 2
● Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
● Assisted customers in making payments on accounts and setting up payment plans.
● Upheld strict quality control policies and procedures during customer interactions.
● Provided outstanding service to new and long-standing customers by listening closely to concerns and developing solutions.
● Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
● Prepare and send out monthly statements
3
June 2012-May 2015
TSYS Call Center, Columbus, GA- Customer Service Representative
● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
● Documented conversations with customers to track requests, problems and solutions.
● Fielded customer complaints and queries, fast-tracking them for problem resolution.
● Upheld strict quality control policies and procedures during customer interactions.
● Provided outstanding service to new and long-standing customers by listening closely to concerns and developing solutions.
● Asked probing questions to determine service needs and accurately input information into electronic systems.
● Escalated customer concerns, store issues and inventory requirements to supervisors.
● Answered inbound calls per day and directed to individuals or departments.
● Set up and activate customer accounts.
Education
Lansdowne High School, Baltimore, MD - Diploma
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