Office Manager Customer Service
Resume:
Brittney Johnson
New Smyrna Beach, Fl
********.*********@******.***
Experienced Office Manager with 10 years of diverse administrative expertise. Skilled in multitasking, communication, and leadership, adept at managing daily office operations and providing exceptional customer service. Proficient in following employer policies, maintaining OSHA standards, and fostering a professional work environment. Authorized to work in the US for any employer.
Education:
Certificate in NCCER Heavy Equipment Operator
Ocala, FL - July 2023 to September 2023
Certificate in Business
Polk State College - Ocala, FL - May 2023 to June 2023
High School Diploma
Madison Junior Senior High - Middletown, OH - 1999 to 2003
Work Experience:
Biller
Fleet Mobile Maintenance
July 2024 – Present
• Prepare and process accurate invoices for tractor-trailer repairs.
•Communicate professionally with coworkers, customers, and technicians to ensure smooth operations.
•Manage customer invoicing with attention to detail and accuracy.
•Generate and review daily and weekly payroll and bonus reports.
Office Manager
ServiceMaster Restore - Ormond Beach, FL
June 2020 to September 2021
• Managed the daily operations of the office, overseeing tasks such as dispatching technicians, scheduling appointments, and balancing the daily schedule and emergency work orders.
• Acted as the direct point of contact for homeowners, insurance companies, and adjusters, ensuring clear and effective communication throughout the restoration process.
• Facilitated negotiations with adjusters regarding service invoices, demonstrating strong negotiation skills and attention to detail.
• Conducted comprehensive employee reviews, providing constructive feedback and ensuring adherence to company policies and procedures.
Accountant/Property Manager
Ocean Center Apartments/Daytona Pacific - Daytona Beach, FL
March 2016 to present
• Directed all aspects of property management, including rent collection, eviction processing, and accounts receivable management.
• Maintained tenant and staff compliance with property regulations, addressing tenant concerns and resolving issues promptly and professionally.
• Played a key role in coordinating with maintenance departments, ensuring timely invoicing for work performed and maintaining accurate financial records.
Account Representative/Estimator
United Water Restoration Group - Ormond Beach, FL
December 2018 to June 2020
• Utilized Xactimate estimating software to prepare accurate cost estimates for restoration projects, ensuring transparency and accountability in billing practices.
• Cultivated strong relationships with homeowners, insurance companies, and adjusters, serving as a trusted liaison throughout the claims process.
• Demonstrated strong negotiation skills in discussions with adjusters regarding service invoices, resulting in favorable outcomes for the company.
Receptionist/Veterinary Assistant
Pine Ridge Pet Clinic - Daytona Beach, FL
April 2015 to December 2018
• Provided exceptional customer service to clients, scheduling appointments, answering inquiries, and managing clinic operations.
• Assisted veterinarians with patient care, including collecting samples, performing basic lab tests, and operating X-ray equipment.
• Played a vital role in client education, providing guidance on pet care and treatment options, and ensuring a positive experience for pet owners.
Volunteer:
Administrative Assistant
The Dog Liberator - Daytona Beach, FL
January 2010 to December 2018
• Served as a primary point of contact for shelters, potential adopters, and the general public, providing information and guidance on adoption processes and dog care.
• Managed the organization’s social media presence, including updating adoption calendars and posting news and updates on various platforms.
• Demonstrated strong communication skills in diffusing contentious situations and advocating for animal welfare.
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