Customer Service Administrative Assistant
Resume:
Ellen Semar
New Iberia, LA *****
*******@*****.***
Professional Summary
It is with great interest in which I am applying for your job opening. I am looking for a great opportunity as my career path begins a new journey. It would be a great pleasure if you would consider an interview as I am interested learning about your company.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Joseph and Swan Eye Center-Lafayette, LA
October 2024 to March 2025
Reception duties, welcome established and new patients upon arrival, check patients in, verification of insurance. Schedule appointments. Create patient accounts, prepare charts, answer phone and check voicemail, respond to emails and Klara texting system. Customer Service / Administrative Associate
JBL Solutions / Valsoft-Lafayette, LA
March 2021 to November 2023
Receptionist duties for software support. Answer phone and emails in a professional and welcoming manner, Create helpdesk tickets as customers call or email for software support while assigning to the tech per category. Monitor customer accounts and modify credentials. Provide ticket status’s to customers. Assistant with collections department.
Dietary Hospitality Meal Service Representative
LAFAYETTE GENERAL MEDICAL CENTER
March 2019 to November 2021
Personally take meal orders on providing menu options for patients according to doctor's diet orders in a professional and warming manner.
Deliver meal trays in a timely manner.
Pick up meal trays as patients are finished eating. Stock floor refrigerators providing patients nutritional options between meals Independent Pet Stylist
Self
May 2013 to January 2019
Groom pets to client's satisfaction in a professional and safe manner. Maintain a good relationship with clients for continuous service. Including in home petsitting. Receptionist
FIRST OPTION HOME HEALTH & INFUSION
April 2010 to May 2013
Greet clients as they arrive and direct them to the appropriate party. Answer multi-line phones in a timely manner and direct calls. Charting of medical records, copying and filing of daily medical reports, and preparing out going office mail.
Coordinate travel arrangements and assist in monthly and annually event planning. Customer Service Representative
DAVID'S BRIDAL
November 2009 to April 2010
Answer phones calls and schedule appointments for customers. Greet walk-in customers and assist with the appointed consultants. Assist customers on orders with the dresses, shoes and accessories. Coordinate Bridal Show event representing David's Bridal. Receptionist / Administrative Associate
HALLIBURTON ENERGY SERVICES
February 1994 to November 2009
Uphold a strict level of confidentiality and sustain a level of professionalism among staff and clientele. Greet visitors/employees and direct them to the appropriate departments. Maintain an organized filing system, data entry of company training records, schedule meetings, training courses, and appointments for Gulf Coast Training Center. Coordinate employee availability, reservations, and manage travel itineraries for International and Gulf Coast management/employees.
Prepare and organize multiple classrooms, maintain office and course materials, food and beverages, as needed for daily/weekly training sessions and meetings. Arrange corporate events outside the workplace, such as annual staff appreciation events, blood drives, health fairs, and community projects.
Receptionist / Teller
CITY BANK AND TRUST
September 1992 to February 1994
Greet clients as they arrive and direct them to the appropriate department. Answer multi-line phones in a timely manner and direct calls. Assist customers with safety deposit boxes
Sort and stamp mail
Count and Balance money trays / teller duties
Education
DIPLOMA in General Studies
NEW IBERIA HIGH SCHOOL
May 1988 to May 1988
Skills
• Clerical Experience
• Microsoft Outlook
• Pet Grooming
• Customer service
• Multi-line Phone Systems
• Medical Records
• Pet Care
• Animal Care
• Event Planning
• Front Desk
• Dietary Aide Experience
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