Accounts Receivable Account Payable

Roxan Elcock *****.******@*****.***

** ******** ***** ******, ** 071**-***-*** 4336

Summary of Qualifications

Dedicated, multi-tasking, and high-energy credit, customer, and financial service professional with 30+ years of experience in collections, deduction management, accounts receivable, financial services, and order processing. Dependable, thorough, well-organized, and flexible individual who is dedicated to work effectively while focusing attention on key priorities based on business needs. Proven ability in identifying areas of strengths and weakness in implementing company policies and making changes in operations and systems that optimize productivity and bottom-line results. Equipped with an excellent work ethic and a strong sense of responsibility and leadership with a commendable record of initiating candid communication with large accounts. Exceptional at reviewing records for delinquencies – taking charge as a self-directed collection professional.

Collection Management Accomplishments:

●Collaborated with large accounts to change behaviors in account payable systems – working with collections organizations to reduce time-consuming, error-prone, and expensive manual processes, especially when resources were inadequate, and time was short – seeking solutions to drive automation and mitigate issues.

●Transformed payment behaviors of Wal-Mart, Target, Duane Reade and Eby-Brown to achieve compliance to Pfizer’s payment terms. Final negotiations resulted in an estimated overall savings of $1 million annually.

●Panther Award winner 2002 & 2006 – Target Business Team and Convenience Channel for Customer Focus.

●Successfully certified to work as a cross-functional team member in a multi-functional team environment.

●Managed collections for diverse areas (Capsugel, Tetra, Specialty Chemicals, and Military Special Markets).

●Implemented “Simplistics” order management process with retail leaders Meijers and Family Dollar to achieve Bracket 2 Status, resulting in less frequent ordering and a substantial decrease in cost of product for the customer and distribution costs for Pfizer as well as productivity improvements for customer support.

●Provided collections leadership as a liaison between Capsugel, Tetra, STS {Broker} and Market Operations.

Professional Experience

Contract Assignments - April 2021 - 2024

Select Source International Minnetonka, MN

AbbVie Financial Analyst Sep 2024

Manage reconciliation of the debits/credits for McKesson by creating Short Paid Form {SPF}. Utilizing SAP, Qosk and Qualanex for data to validate quantities and products returned.

●Participate in weekly conference calls to review aged items, pricing issues and provide/request supporting documents.

●Create inquire for Walmart, Target & Publix reclamation for merchandise returned.

●Identifying/coding debits and credits daily for Cardinal, Cencora and McKesson after Cash and AR billings are processed.

Tandy Group & Artech New York, NY

B&G Foods AR Deduction Analyst June 2023 – Sep 2024

Process reconciliation, cash application, chargebacks, and write-offs with management approval.

Research misapplied cash and unidentified payments by contacting customers

Micro Labs Order Management June 2022 – Apr 2023 Process incoming orders and inquiry via EDI, fax and emails...

Ensure all orders were shipped in full.

Worked with inventory control and distribution center, ensuring shipments were sent and received in a timely manner.

Urban Edge Properties Collection Analyst July 2021 – Mar 2022

Ensuring tenants paid on time, handling collections, legal disputes, and lease enforcement.

L&R Distributors AR Deduction Analyst Lead Nov 2019 – Apr 2021

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.

Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.

Track and evaluate past due A/R accounts to reduce the risk of credit exposure

Evaluate credit worthiness of accounts and determine proper account order hold or releases

Ability to research cash application matters on customer account

Evaluate aged items for bad debt write off and refund analysis

Perform offsetting adjustments to ensure customer account balances are properly stated

Contact customers to secure payment on overdue balances, issues resolution on open items

Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.

Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.

Johnson and Johnson New Brunswick, NJ

Associate Analyst for Collections 2007 – Oct 2019

●Handle collections for 50+ accounts, which represent billions in sales annually from all types of industries: mass merchandisers, retail drug, grocery, e-commerce, co-packers, re-distributors, and international.

●Enforce payment terms by negotiating and working to change behaviors in customer's account payable systems. Manage deduction of collections for clients. Complete adjustment forms sent to the A/P team.

●Negotiate and discuss discrepancies while investigating complaints and verifying accuracy of charges.

●Monitor customer accounts and escalate financial concerns (i.e. delinquency issues and failed payments).

●Review open accounts for collection efforts. Resolve account billing problems and rescue delinquencies of large accounts by applying excellent customer service in a timely manner to address account issues.

●Make outbound collection calls in a professional manner while keeping/improving customer relations.

●Create and maintain financial analysis documents. Organize and update account files for documentation.

●Perform collections activities primarily through direct contact to customers. Assist other teams with advanced collections activities as required. Manage deductions/payments as well as negotiate offsets.

●Contact accounts via telephone, fax, letter, or email regarding open invoices to negotiate payment terms with clients on delinquent accounts. Experience in creating a detailed report for projected payments.

Pfizer, Incorporated Morris Plains, NJ

Customer Account Analyst / Collection Specialist 2000 – 2007

●Analyzed financial performance and made recommendations relating to collection issues and strategies.

●Maintained interaction with credit team to obtain updates on customer credit line, order status, and change in customers solvency levels. Exchanged information to identify issues/trends with common customers.

●Collaborated with Sales Administration, Logistics, Transportation, Finance, EDI, Operation Support, Brand, Promotion Departments, Carriers, Business Managers, and Inventory Planning to reassign available inventories, to maximize line fill rate, and to support sales volume for Target, Kmart, Meijer and Duane Reade. Managed application, computation, recording, and reconciliation of customer payments.

●Certified and had worked as a cross-functional team member in a multi-functional team environment.

●Completed processes, including order entry, order management, deduction management (pricing, unsalable, promotion and undocumented), and collection activities. Supported Value Chain initiative.

●Worked with Bankruptcy Accounts and Collection Agencies to proactively support resolution of issues.

Warner-Lambert Company Morris Plains, NJ

Customer Support Team Member 1990 – 2000

●Participated as a team member in the following teams: Military and Special Markets, Specialty Chemicals, Kmart, Tetra and Capsugel, doing onsite customer financial visits to external customers.

●Processed and controlled promotion allowance payment, worked closely with divisional sales management that jointly resolved issues, and provided dedicated customer service to all clients.

●Led as a rep on Team Council and Interview Panel for Customer Support Group and participated in SAP R/3 implementation. Served as a liaison between Capsugel, Tetra, STS {Broker}and Market Operations.

●Was responsible for cash application and the reconciliation of customer accounts, deduction management activities, and processing and controlling of promotion allowance payment for most of firm’s clients.

●Management recognized for a firm commitment to excellence and high standards in completing a wide range of A/R tasks, such as: entering receipts, processing billings, and leading in deduction management.

●Facilitated the swift payment of invoices due to the organization by sending statements and contacting accounts with outstanding payments. Reconciled that all past due payments were entered accurately.

●Was responsible for client interactions by phone/e-mail – providing an excellent level of customer service.

●Improved forecast and solution to delivery problems with implementation of new month-end processes.

Computer Skills

Polaris Accounts Receivable / Collection Management

RCS Order Management

SAP R/3 & v 4.6 Order Management and Accounts Receivable

Walker Interactive CARMS (Cash Applications / Accounts Receivable)

CORE Collection Management

JD Edwards Finance System

Desktop Software Microsoft Office (Word, Excel, PowerPoint, Outlook)

Desktop O/S Microsoft Windows

GetPaid Collection Management

Qosk Tracking Return System

Qualanex/Inmar Reverse Logistics System

Certification

Caribbean Exam Certificate

GED

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