Customer Service Team Member

Johnnika Summers

**** ******* ***, *******, ********* 70072 504-***-**** *************@*****.***

Professional Summary

Dedicated and multilingual professional with a proven track record in customer service, retail, and fast-paced environments. Skilled in leadership, teamwork, and problem-solving, with a commitment to delivering exceptional customer experiences. Fluent in English and French.

Experience

Smoothie King – Team Member

601 Poydras Street, Unit D, New Orleans, LA 70130

August 2021 – February 2022

●- Delivered excellent customer service, handling multiple orders per shift.

●- Assisted with inventory management and ensured product quality standards.

●- Maintained cleanliness and organization in a fast-paced environment.

ASM Global New Orleans – Cashier

1500 Sugar Bowl Drive, New Orleans, LA 70112

September 2022 – Present

●- Processed transactions quickly and accurately during high-traffic events.

●- Provided customer support and resolved payment issues efficiently.

TJ Maxx – Cashier

2900 S Claiborne Ave, New Orleans, LA 70125

June 2023 – December 2023

●- Recognized for achieving a pay raise within six months due to excellent performance.

●- Build strong customer relationships by assisting with inquiries and returns.

HMSHost – Barista

900 Airline Drive, Kenner, LA 70062

October 2023 – January 2024

●- Served a high volume of customers daily in a busy airport environment.

●- Managed cash register operations and maintained inventory levels.

Smoothie King- Team member

The outlet Collection at Riverwalk Kiosk C, New Orleans, LA 70130

February 2024 - December 2024

●-Delivered exceptional customer service by engaging with customers and addressing their needs effectively.

●-Operated cash registers and handled transactions with speed and precision.

●-Adapted quickly to changes in tasks, priorities, and operational needs.

●-Demonstrated strong multitasking skills by balancing food preparations, customer interaction, and cleaning duties.

Walmart- Stocking 2 Team Associate

4301 Chef Menteur Highway New Orleans, Louisiana 70126

●-Unloading trucks and sorting merchandise onto pallets.

●-Stocking shelves with products, following store layout and guidelines.

●-Rotating stock to ensure older items are placed in front (FIFO method).

●-Organizing backroom inventory and keeping the workspace clean.

●-Ensuring accurate price labeling and signage.

●-Assisting customers if they need help finding items.

●-Using equipment such as pallet jacks or handheld scanners.

●-Following safety procedures and company policies.

Education

Chalmette High School

1100 East Judge Perez Drive, Chalmette, LA 70043

August 2018 – May 2022

International School of Louisiana

1400 Camp Street, New Orleans, LA 70130

August 2009 – June 2018

Skills

Technical Skills: Multilingual (English and French), POS systems, inventory management.

Soft Skills: Leadership, customer service, teamwork, adaptability, and attention to detail.

Awards

- Received a pay raise after six months at TJ Maxx and Smoothie King for outstanding performance.

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