Account Manager Management
Resume:
OBJECTIVE
JANELLE TOLENTINO
ACCOUNT MANAGER
SUMMARY
I have over 10 years of industry experience and am highly detail- oriented and goal-driven. Throughout my career, I have worked in sales and have handled both B2C and B2B accounts. I possess knowledge in various aspects of sales, such as business development, account management, customer relationship management, renewals, customer success, and identifying customer needs and sales quotas. My experience has allowed me to excel in acquiring new clients, conducting presentations, negotiating agreements, account management, client retention, and customer service. Effective communication and negotiation skills have been my key strengths in closing deals with clients efficiently, resulting in reaching quotas and exceeding sales targets.
EXPERIENCE
ACCOUNT MANAGER
SKILLSOFT
(June 2023 – November 2023)
Onboarding of new customers and product users.
Create quotes, contracts, and contract amendments, if any. Identify and negotiate contracts and close agreements to maximize profits.
Serve as the lead point of contact for all customer account management matters.
Managing the company’s relationship with clients.
Build and maintain strong and long-lasting client relationships. Identifies opportunities to grow business with existing clients. Conduct and attend meetings with client for contract renewals, monthly cadence, customer business review, et al.
Ensure the timely and successful delivery of our products and services according to customer needs and objectives. Responsible for overseeing the management of moderate and highly complex client accounts.
Assist with challenging client requests or issue escalations as needed.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Monthly Health Checks
Quarterly Business Reviews
To succeed in my job and share
my knowledge and experience
with everyone without
hesitation and obtain a position
that will enhance my skills, and
potential and broaden my
knowledge to be professionally
and globally competitive.
CONTACT
*********@*****.***
https://www.linkedin.co
m/in/janelletolentino/
EDUCATION
CAGAYAN STATE
UNIVERSITY
BSBA Major in Marketing
Management
2013
ACCOUNT MANAGER
MEGA DATA CORPORATION
(February 5, 2015-May 31, 2023)
Managing and collaborating with the team.
Serve as the lead point of contact for all customer account management matters.
Collaborate with the sales team to identify and grow opportunities within the territory.
Managing the company’s relationship with clients.
Build and maintain strong and long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Identifies opportunities to grow business with existing clients. Attend meetings and conferences and industry events. Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Ensure the timely and successful delivery of our products and services according to customer needs and objectives. Assist with challenging client requests or issue escalations as needed.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Liaise between the customer and internal teams.
Prepare reports on account status.
Preparing sales reports
Set up a product demonstration and close a sale.
Develop and send quotes and proposals.
SALES REPRESENTATIVE
AILEEN-PAUL SALES AND MARKETING CORPORATION
(January 2014 – January 15, 2015)
Visit customer’s store on daily basis.
Look for potential clients/customers.
Order taking and introducing new products to customers. Prepares invoices and receipts.
Check and verify the status of the delivery.
Maintaining a good customer relationship.
BRAND AMBASSADOR
DEMO POWER PHILIPPINES- UNILEVER
(June 2013 – December 2013)
Giving customers the right product based on their needs and teaching them how to properly use it.
Identifying fast-moving products.
Make weekly and monthly sales reports.
Promotes the product.
Check the display and remaining stocks.
SKILLS
Account Management
Business Development
Renewals
Customer Success
Client relationship management
Lead generation
Product Management
Team Management
Product presentations
Sales
Negotiation
Cold calling
Photoshop
Communication
Leadership
Performance Management
Time Management
Organization
Collaboration
Adaptability
Proficient in Microsoft Office
(Excel, Power Point, Word)
Proficient in Google Drive,
Calendar, Google Meet, Google
Sheet, Word, Presentation)
Proficient in Tools (Sales LinkedIn
Navigator, Outreach, Lead IQ,
Sales Force)
Highly responsible and can work
under strict deadlines with
attention to detail
Flexible and can work under
minimal supervision.
Feisty and dynamic.
Well organized and self-
motivated.
Can easily adapt changes
Committed and focused
CHARACTER REFERENCE
Available upon request
Contact this candidate