Administrative Assistant Customer Service

Round Rock, TX 786**-***-*** **** **********@*****.***

VALERIE MIRELES

PROFESSIONAL

SUMMARY

Excellent Administrative/Receptionist/Customer Service skills in handling information of a confidential nature

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● Client/Public interface experience. Ability to create and maintain good client relations Exercise results-Driven work ethic; independent judgement that directly support management/Staff activities.

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SKILLS Excellent Communication

skills

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● Calendar Management

● Records Management

Training Skills &

Leadership

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● Professional demeanor

Office Administrative

Support

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● Strong organizational skills

● Projects & Assignments

Knowledge in most MS

Software

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OFFICE BRANCH COORDINATOR/OFFICE MANAGER FOR ROUND ROCK BRANCH 04/2021 to 11/2024

MEDICAL PLUS SUPPLIES

WORK HISTORY

● Meet customer expectations and healthcare needs by responding to benefit questions Understanding equipment Intake orders resolving or referring complaints; maintaining records accurately

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● Address customer inquiries by responding to telephone or written requests

● Resolve health care questions about supplies, or equipment Verify accurate work orders for Pick Up Exchanges, as well as courtesy items within the given guidelines and procedures for medical equipment delivered

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Assign Pick Up/Deliveries on Drivers' Route for multiple patients in Hospitals and/or to their home

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● Track On-Call and Adhoc ticket creation and make appropriate tickets to reflect actions

● Facilitate customer complaint resolutions

Maintain customer confidence and protect operations by keeping their information confidential

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Ensure all information regarding activity on an account is entered accurately into billing systems

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● Maintain monthly checklists or tasks assigned

● Route and schedule branch operations in an efficient and logistical manner

● Accurate creation of ticket to ensure proper workflow between departments Receive payments and record Accounts and timely notation in patient profile of current activity

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Coordinate delivery and set up equipment with families and with staff to ensure efficient and good communication in coordination

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● Experience in working in a fast-paced environment EXECUTIVE ADMINISTRATIVE ASSISTANT /SERVICE DRIVE COORDINATOR 02/2020 to 02/2021

MINI OF AUSTIN Dealership

FRONT OFFICE RECEPTIONIST/ADMINISTRATIVE ASSISTANT 09/2019 to 11/2019 W. Hamilton & Company, PLLC

FRONT OFFICE RECEPTIONIST/ADMINISTRATIVE ASSISTANT 04/2019 to 06/2019 PEPSICO Company

HR ADMINISTRATIVE ASSISTANT 10/2018 to 02/2019

ADVANCED COMMUNICATIONS & CABLING

● Strive to provide best-in-class service to our partners and customers

● Ability to manage multiple competing priorities without sacrificing a high level of service

● Strong time management with the ability to maintain team schedules as needed

● Fast-paced environment with various productivity requirements

● Basic understanding of health insurance/HIPPA guidelines

● Assisted 3 Advisors, 1 Service Manager & 1 Shop Foreman

● Answered Phone calls, Greeted New & Existing customers

● Ran Key Reads for Warranty information

● Called in Claims for various items

● Made Appointments for customers

● Entered data, checked for Recalls, Checked Active/Expired Warranties

● Dressed vehicles with plastic to be prepared for techs

● Received & retrieved Vehicles for Customers

● Prepared & Issued Loaner Agreements for Loaner cars for customers

● Arranged for Shuttle service: Uber for customers

● Took Payments from customers on a daily basis

● Handled all vehicles that were Towed-In

● Typed up RO's for New vehicles and incoming customers for vehicle services

● Temp Job thru EXPRESS Staffing Company

● Assist in Scanning of Tax Documents for CPA's/Clients

● Answer phone Calls, Greet Clients, Sign for incoming deliveries as needed

● Assist with Assembling of Tax Returns

● Assist in Office/Kitchen Supplies as needed

● Type letters, prepare Labels & other general Administrative duties

● Assist CPA's/Office Mgr./Administrative Staff with facility related items (Copier, etc.)

● Maintained Lobby/Conference room(s) for Staff Meetings/Client Meetings

● Use of Postage meter, handled Certified, Regular incoming & outgoing Mail daily

● Handled other duties as needed on a daily basis

● Temp Job thru Burnett Staffing Specialists

● Entered Documents & Correspondence

● Answered Incoming phone calls from Customers/Various Stores

● Handled items of a Confidential Nature

● Processed New & Lost Employee Badges

● Ordered Uniforms for New & Existing Employees (Drivers)

● Assisted Staff, Accounting & Management on various items & Jobs duties as needed

● Temp Job thru Synergy Global Staffing

● Entered Documents & Correspondence

RECEPTIONIST/ADMINISTRATIVE ASSISTANT 10/2017 to 08/2018 NORTH AMERICAN TITLE COMPANY

CUSTOMER CARE SPECIALIST 04/2015 to 09/2017

RONCO HOLDINGS INC.

ADMIN ASSIST/CSR 05/2005 to 01/2009

Richard Binder Agency- STATE FARM INS. AGENT (Retired) MARKETING SPECIALIST I 04/2003 to 09/2004

FIRSTCARE Southwest Health Alliance

ADMINISTRATIVE ASSISTANT/ RATER IV 11/2001 to 09/2002 STATE FARM INSURANCE COMPANIES

● Updated current Employees New Benefit Insurance

● Created and monitored Spreadsheets

● Handled items of a Confidential Nature

● Organized and created new Employee Files

Processed and replied to Emails regarding all Insurance documents for Clients and Employees

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● Assisted Office Staff & Management on various items & job duties as needed

● Temp Job thru A-List Staffing

● Greet Customers

● Answer Multi-Line phone system

● Entered Documents & Correspondence

Maintain front Reception/Lobby area to be presentable & Comfortable for Guests/Customers

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● Provide Admin Office Assistance to Manager & Escrow Officers as needed

● Temp position thru A-List Staffing

● Providing exceptional service to customers in a professional manner

● Following policies & procedures to ensure consistent customer satisfaction

● Answer Phone calls

● Assisting customer with various situations dealing with our Products

● Striving to resolve customer queries with a one call resolution; if possible

● Using internet-based programs to assist and/or answer customer's questions & concerns

● Serviced about 2000 State Farm households w/in the book of business

● Assist Agent/Office Manager in increasing production by pivoting

● Setting appointments

● Receive payments & provide customer service to customers & the public daily

● Worked directly with assigned regional Manager/staff to coordinate

● Track & complete rate requests of all Product lines Process rate requests from assigned regional offices, plus initial posting & delivery of said rate

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● Developed files for new & renewing employer groups daily

● Policy Data Entry

● Figure & determine policyholder's premium rates

Communicate daily with agents, agent staff, Mortgage companies & policyholders on a daily basis

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● Policy Services/Issuance

ADMIN. ASSISTANT IV 08/1995 to 11/2001

STATE FARM INSURANCE COMPANIES

COMMERCIAL UND. - SR. UND. ADMIN. ASSIST IV 09/1982 to 08/1995 STATE FARM INSURANCE COMPANIES

● Typing of all policies of various types & the familiarity of the company computer screens Handle high volumes of work to ensure the policies are mailed to agents & policyholders in a timely manner

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● Assisted 21 Underwriters, 2 Supervisors & 1 Superintendent

● Obtained the ability to identify analyze

Request Published Rates through the Texas Department of Insurance, and D & B Reports daily

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John H Reagan High School, Austin, TX

Diploma, General Studies, 05/1981

EDUCATION

Mentor of the Year, Partners - In - Education Program, 1999-2000, Mentored potential Middle School & High School Drop-outs.

AWARDS

INTRO Excellent Administrative/Receptionist/Customer Service skills in handling information of a confidential nature

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● Client/Public interface experience. Ability to create and maintain good client relations Exercise results-Driven work ethic; independent judgement that directly support management/Staff activities.

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