Customer Service Pharmacy Technician
Resume:
Kristi Tate
Pharmacy Technician CVS
Kingsport, TN 37665
***************@*****.***
Service-oriented Manager with big box experience inretail. Core competencies include customer service, leadership and business acumen as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Work Experience
Pharmacy Technician
CVS Pharmacy
October 2017 to Present
I work at drop off to input prescriptions. I pull prescriptions. I feel and count prescriptions. I work both pick up and drive through. I’ll look up and input insurance information. I handle incoming phone calls to look up and obtain patient information. I change and update patient information in the computer. I use prior Management and work experience to offer solutions and give the best customer service. Department Supervisor
The Home Depot - Kingsport, TN
October 1997 to October 2017
Provide excellent customer service through locating products, describing features and benefits of merchandise, demonstrating product and service knowledge in answering customer questions, troubleshooting customer problems while providing advice, balancing inventory and supervisory tasks by supporting direct reports, training and providing feedback on direct
reports' customer service skills. Received both the District and Regional Manager Customer Service Recognition Awards as well as the Store Customer Service All-Star Award.
Support in-stock on a daily basis to ensure that products are available, track out-of-stocks, track receiving dates, review ads to ensure items are in-stock, and direct reports through leadership to maximize in-stock position.
Ensure store appearance through driving merchandise presentation, signing, pricing, resets, and cross-merchandising. Was awarded the district gold cup two consecutive years for performing above the other twelve participating stores.
Supervise associates by overseeing associates as they perform their daily tasks, monitor daily schedules to ensure adequate coverage, support associates by assisting with tasks, observe associates, provide feedback on performance, and perform performance reviews twice per year. Driving sales by completely understanding the store's sales goals, set personal goals to support store results, sell the whole project by suggesting related items and services, develop knowledge of competitor pricing, give feedback to the store manager about what is selling, follow up on quotes to complete the sale, and promote services in all service areas. Managed sales of > $1 million, exceeded sales plan by 12% with a 11.6% comp.
Promote safety by immediately correcting unsafe conditions and offering assistance to customers who are shopping in an unsafe manner. Kitchen Designer
The Home Depot - Kingsport, TN
January 2009 to February 2010
Advise customers on interior design factors such as space planning, layout and utilization of furnishings or equipment, and color coordination.
Review and detail kitchen drawings for construction plans. Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
Estimate material requirements and costs, and present design to customer for approval. Arrange installation and coordinate carpeting, fixtures, accessories, draperies, paint and wall coverings, art work, furniture, and related items. Education
GED in Business Acumen
Sullivan North High School - Kingsport, TN
February 2010
Skills
• Customer Service
• Inventory
• Pharmacy Technician Experience
• Clinical Pharmacy Experience
• Interior Design
• Typing
• Order Entry
• Statistics
• Pricing
• Hospital Experience
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient March 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Customer Focus & Orientation — Expert
July 2020
Responding to customer situations with sensitivity Full results: Expert
Front Desk Manager (Hotel) — Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
Attention to Detail — Completed
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Receptionist — Highly Proficient
July 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer and People Oriented Holds Self and Direct Reports Leadership Development accountable
Operations and Merchandising Self Motivator
Execution to drive new incremental Organized
sales and service of Big Box retail Active Listener Communication Time Management
Multi-unit management with Stats Close Attention to detail ownership and responsibility Self Development
Stats Management- Sales/GM/GMROI Team Player
/Inventory Mgmt/Turns and overall
Profit (Net income)
Strategic Planning Business
assessment
People/Business/Process analysis
Visual Merchandising
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