Entry Level Business Development

HEATHER GROSS

La Plata, MD ***** 301-***-**** *******@*****.***

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PROFESSIONAL

SUMMARY

To Support the Upper Management Team of Experts providing Excellent Administrative Skills and Entry Level strengths. To grow in the knowledge of the vision of the Organization, excelling, propelling in Team leadership, Career advancement & Business Development.

WEBSITES,

PORTFOLIOS,

PROFILES

WORK HISTORY SPECIAL POLICE OPERATIONS OFFICER 12/2024 to CURRENT District of Columbia Wharf Events Special Police District Of Colombia Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.

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Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

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Implemented processes that simplified procedures and reduced average processing time.

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Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.

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Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.

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Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.

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MD LICENSED COSMETOLOGIST; CONSULTANT 01/2007 to CURRENT Mary Kay Cosmetics

Built a loyal clientele base through exceptional customer service and personalized care.

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Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.

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Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.

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• https://www.linkedin.com/in/hmg0217

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Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

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Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

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ENTREPRENEUR/SMALL BUSINESS OWNER 01/2001 to CURRENT Sole Proprietorship: MD Licensee of Cosmetology Southern MD Company Overview: Entrepreneur/Small Business Owner/MD State Licensee: Certifications

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Constructing and maintaining a high level diverse network of 100+ clientele providing excellent customer care services

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Providing ongoing clerical responsibilities such as and not limited to: knowledge of general business practices specific for business situations and career goals

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Effectively communicate in small work groups while providing team leadership

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• Implementing Entrepreneurship skill sets to achieve high levels of creativity

• Entrepreneur/Small Business Owner/MD State Licensee: Certifications Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.

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LEAD ELEMENTARY INSTRUCTIONAL TEACHER, 09/2019 to 04/2022 HYBRID IA

U.S Department of Education Charles County, MD

Built, maintained, and strengthened positive relationships with students, parents

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• Collaborated with staff and upper management to drive team success Planned and implemented lessons using various teaching strategies to meet diverse student needs

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Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension

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Met with administrators and department team members to work on curriculum planning and assessment methods

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ADMINISTRATIVE ASSISTANT,TRAVEL 10/2009 to 04/2012 REPRESENTATIVE, PERSONNEL COORDINATOR, DEFENSE

CONTRACTOR

Facchina Global Services La Plata, MD

Executive experience providing support to senior Executive government team associates, including Chief Financial Officer, (CFO), Chief Operating Manager (COO), & Chief Executive Officer (CEO)

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Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals, and resolving office issues

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efficiently

Audited internal traveler documents for compliance with travel regulations, as well as, mitigated financial discrepancies, working closely with the financial staff to reconcile high level expenditures

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Reviewed and Upheld Government Security policies, Defense OCONUS authorizations, vouchers, and supporting documents to ensure compliance with the JTR, local and Army travel policies and regulations

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Works Defense OCONUS Travel System (OTR) and the Government Travel Charge Card (GTCC) to support the International Travel Administrator with the coordination and implementation of (JTR) Joint Travel Regulation supporting the (FGS) Staff program and Finance Department to ensure safety for the entire FGS Staff

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Calculated Financial reporting for Accountant Team providing accurate and timely

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EDUCATION High School 01/1996

McDonough High School, McDonough

SKILLS • Business Leadership • Team Leadership

• Headquarter Leadership • Administration

• Data Entry • Effective Communication

• Business Administration • Receptionist Skills

HOBBIES AND

INTERESTS

• Creating Writing

• Journaling

• Wedding Planning/Photography

• Interior Design

• Traveling

• Teaching

AFFILIATIONS • District of Colombia Special Police Ops: The Wharf of DC

• Billy Graham Association

• Frank Shelton Association

• Catherine Foundation & Associate

• Paula White Association

REFERENCES *Department of Education of Charles County, MD / Louis Evans

*Catherine Foundation POC: Heather

*Billy Graham Association

*Frank Graham Association

*Frank Shelton Association

VOLUNTEER WORK • Assisted with special events and programs: Catherine Foundation

• Lead Prayer Coordinator; Lead Event Planner: Billy Graham Association Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

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PROJECTS * My Hope Project & Crusade Coordinator: Billy/ Frank Graham Association

* Catherine Foundation: Pro Life Project Volunteer: Director: Heather & Amy

* Salvation Army Project: Waldorf, MD POC: Chris

*Project Echo/ Calvert County: Volunteer POC: Teresa Mullan

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