Customer Service Admin Assistant

PAULA CHAVEZ

702-***-**** ****************@*****.*** 9325 W Desert Inn Rd Apt 282 Las Vegas, NV 89117 CAREER SUMMARY

Dedicated and focused professional who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role with increased responsibility and authority. Dependable, quick learner, reliable and ready to excel with your company.

EDUCATION AND CERTIFICATION

Associate’s degree Heritage College, Las Vegas 2003-2005 High School diploma Las Vegas 1984-1986

TECHNICAL SKILLS

• Microsoft word processing

• Insurance Verification

• Marketing management

• Microsoft Office

• Medical Office /HIPPA

• Exceptional communication

• Customer service

WORK EXPERIENCE

Driver GO Vamo Las Vegas, NV Nov-2024 to Present

• Driving Children to school

• Excellent ability to plan and memorized complicated routes from customer-provided schedules

• Strong grasp of operating instructions safety rules and procedures

• Performed daily and monthly vehicle inspections as required.

• Ensured vehicles were fully fueled and cleaned.

Chauffeur Omni Limousine Transportation Las Vegas, NV Nov-2024 to Present

• Picked up and delivered clients to and from various urban and suburban locations.

• Provided client transport to and from airport and train stations.

• Utilized local map books to prepare additional and alternative routes.

• Coordinated all travel by two-way radio with dispatch. Marketing Manager–Admin Assistant Las Vegas Spine and Injury Center Las Vegas, NV May 2023 to Sept 2024

• Answered incoming and outgoing calls on multiline system, messages, and handled correspondence between patients and office.

• Acquired necessary records and documents for patient charts.

• Received payments from patients for services rendered. Admin Assistant Align Med Chiropractic Las Vegas, NV Nov 2022 to May 2023

• Provide excellent Customer Service and Prepared invoices for more than 200 clients

• Assisted with bill payments, records organization and preparation, and other office duties

• Answered incoming and outgoing calls regarding patients’ insurance and payments.

• Check Patients In out of clinic

• Data Entry

Driver LV Med Transportation Las Vegas, NV Aug 2021 to Nov 2022

• Transported patients safely to and from medical appointments, ensuring timely arrivals.

• Maintained clear communication with dispatch to confirm scheduled trips and assist clients.

• Documented and completed trip logs accurately, adhering to company policies. 4. Provided compassionate support to patients, enhancing their comfort during transport.

• Answered incoming and outgoing calls regarding patients’ insurance and payments. Administrative Assistant Accelerated Home Health Care Las Vegas, NV July 2018 to July 2021

• Answered, Screen and redirect 40+ inbound calls daily.

• Wound care preparedness supplies/inventory

• QA, Oasis QA, CAHPS Survey, Approve medication orders.

• Medication assistance for clinicians

• Assisted in HR phone interviews and schedule interviews Event Staffer Robert Half Staffing Las Vegas, NV Nov-2013 to July 2018

• Greeted and guided audience members to auditorium

• Answered various questions and aided audience members.

• Passed out and collected programs and lecture-performance slips. CERTIFICATIONS AND LICENSES

Paralegal Certificate

January 2002 to May 2004

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