Customer Service Experience

Brandon L. Rist

336-***-**** *******@*****.***

Work Experience

Signet Jewelers Trinity (Remote), USA

Customer Experience Specialist (Seasonal) 09/2024 - Current

•Delivering exceptional customer service via phone, ensuring each interaction ends with high customer satisfaction.

•Resolving customer concerns with empathy, helping with product selection, and addressing inquiries with professionalism.

•Independently navigate internal systems while multitasking across multiple screens in a fast paced environment.

•Exceeding service level expectations through time management, problem- solving, and proactive decision-making.

•Collaborating with leadership and team members to ensure a smooth workflow and maintain exceptional service standards Food Lion, Asheboro, NC

Lead Stock Manager (12/2021- 10/2024)

• Performed inventory evaluation for non-perishables throughout store

• Subject Matter Expert - Assisting fellow associates & customers throughout the store

• Maintaining accurate log sheet of daily moves, scanning inventory & accurate accountability.

• Engaging internal & external clientele with a positive attitude. Prospect Airport Services, Charlotte, NC

Lead Airport Service Agent (8/2016 - 6/2021)

• Transporting passengers with mobility limitations to, from, and around the airport.

• Promptly provide help & information to hearing & visually impaired passengers, ensuring each and every passenger gets to their destination in a timely manner.

• Trained new hires as needed in the areas of the airport and the job duties.

• Assist with check-in, offering routine stops such as restroom, restaurants check in and accompany minors and passengers with animal relief. CSX Railroad, Jacksonville, FL & Charlotte, NC

Assistant Track Supervisor (2002 -2016)

• Inspected & maintained all track structure & right of way to specifications set by CSX and the Federal Railroad Administration.

• Directly supervise and develop track forces to ensure quality maintenance and safe work performance.

• Effectively communicate and build rapport across departments, sub- departments and public agencies.

• Utilize performance management and interpersonal skills to ensure timely feedback and coaching as required to maintain discipline and improve performance.

Technical Skills

• Microsoft Office Suite

• Google Office Suite

• Remote Work & Team Training

• Resource Coordination

• Detail-Oriented Data Processing

• Meticulous Examination

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