It Project Management

PROFILE SUMMARY

Experienced manager with proven track record of Business & Technology Transformation, AML, Environment Social and Governance (ESG), EDMO, Client Relationship Management (CRM), Enterprise Resource Planning (ERP), and Robotics Process Automation (RPA) and Cloud migration. Expert in planning, implementation, and finalizing cross-functional project roadmaps. Successful track record in Project Management Office (PMO), IT Project Governance and Reporting, Project Financial Management, IT Portfolio and Field Support and Resource Management, Project Cost Transparency and Internal Benchmarking to optimize and improve project execution. Managed projects within fixed timelines, scope and budget including software development and system solutions deployment. Translated complex business challenges and ambiguous requirements into actionable work break-down structures and project plans. Expertise in IT portfolio governance reporting around multiple technology initiatives in the service division. Successful track record in developing key project performance metrics, technology cost drivers, and line of business allocations.

Toronto Dominion Bank (TD) April 2023 – Present

TD Bank – Toronto, ON Canada

PROFESSIONAL EXPERIENCE

Led AML Road to strong GIFT Program: (GAML Investigator Tool Kit) solution that will be built for the FIU (Financial Investigative Unit) team to use, helping expedite investigations and eventually reducing the backlog down to zero.

Managed cross functional team including technology, business, and enterprise protect by managing hybrid iterative delivery of data types to help Financial Investigation Unit.

Managed cross function cadence plan and active status reporting to leadership on day-to-day basis.

Managed and tracked RAID logs (Risk, Action, Issues, Decision) and escalated critical Risk and Issue to early mitigation and resolution.

ESG Program: Led the implementation of a Climate Data Solution project under the bank’s ESG program to enhance climate risk assessment and reporting.

Managed integration of climate data analytics into the bank’s risk management and investment strategies.

Ensured compliance with ESG-related regulatory frameworks, including TCFD, SASB, ISSB, and OSFI guidelines.

Coordinated with internal and external stakeholders, including data providers, regulatory bodies, and sustainability consultants, to enhance ESG data accuracy.

Developed dashboards and reporting tools for climate-related financial risk disclosures to support senior leadership decision-making.

Facilitated training and workshops on ESG data interpretation and application for various business units.

Partnered with finance, Climate and Credit risk, Decarbonatization, compliance teams to integrate ESG metrics into investment analysis and due diligence processes.

Conducted materiality assessments to identify climate risks and sustainability opportunities.

Led cross-functional teams in adopting ESG considerations within lending and portfolio management.

Organized industry roundtables and client workshops on sustainable finance best practices.

Managed inventory for data sources to be migrated on bank’s cloud platform as per technology standards.

Developed and track end to end project plan with all critical path activities from inception to closure for executive reporting.

Managed cross functional technology stakeholder to manage critical path activities such as infrastructure readiness, data ingestion, preprocessing, data validation and testing, curation and exposure.

Led the implementation of open-source banking APIs to enhance digital banking capabilities and interoperability.

Managed integration of financial data aggregation platforms, improving customer experience and transparency.

Collaborated with fintech startups and third-party developers to drive innovation in open banking products.

Developed risk assessment models for data privacy and cybersecurity in open-source banking ecosystems.

Facilitated knowledge-sharing workshops on open-source banking trends and digital transformation.

Oversaw the deployment of blockchain-based payment solutions to enhance transaction security and efficiency.

Led agile teams in developing open banking applications to support financial inclusion initiatives.

Partnered with data science teams to integrate AI-driven risk assessment models for financial services.

Toronto Dominion Bank (TD) April 2022 – Apr 2023

TD Bank – Toronto, ON Canada

Managed large scale Global Anti Money Laundering program to strengthen overall data monitoring security through defined processes of data delivery from source systems to GAML solution.

Managed multiple PMO stakeholders and executives level sponsor expectations, as well as the requirements of external governing and oversight bodies.

Managed reporting on the health and overall program efforts with sound metrics and analytics

Facilitated Executive and Enterprise Project Portfolio Management (EPMO) status meetings.

Managed Technology PMO activities and all relevant executive reporting’s, advised executive management and recommended changes and improvements.

Coordinated with project resources to resolve complex issues, improved systems/processes and delivered creative solutions.

Developed implementation strategy and outlines costs and benefits of alternatives.

Managed multiple complex related and unrelated projects of online banking with treasury management capability deployments involving multiple vendors and technical teams.

Led implementation of the Treasury Management Technical product suite, primarily E-Payment Service and Kiosk Online Payment Solution (Electronic Receivables Applications).

Experienced with electronic payments solutions, system integration, and/or database design.

Monitored and managed project progress, budget and schedule in addition to leading the delivery of a range IT Application, Software Development, automation and software integration projects while complying with defined SDLC.

Developed full-scale project management plans and associated documents including communication plans, risk and mitigation plans, critical path creation and analysis, control points, (Risks, Assumptions, Issues & Dependencies) RAID logs, (Statement of Work) SOW, BRDs, IRDs, SRDs, stakeholder engagement plans, deliverables, milestones list, acceptance criteria and project KPIs.

Managed the communication and relationship with different project stakeholders including client executives, client team members, internal technical teams as well as internal high management, in addition to providing reports and presentations as needed.

Developed timely and accurate project status reports to various constituents including Executives, project teams, and governance forums. Implements insightful status reports, board materials, and dashboards for effective decision support.

Led and coordinate efforts of technical teams, vendors, sub-contractors, subject matter experts to successfully deliver project outcomes and deliverables as per scope/time/budget baselines, monitored budget vs. actual comparison process.

Project Manager May 2021 – April 2022

PointClickCare, Toronto, Canada

Implementation of VPN as Service solution and deployment multifactor authentication system to the new VPN client.

Building out new office facilities across the North America and accomplishing readiness with regards to infrastructure and architecture design and implementation, upgrading network technology to HPE Aruba, Firewalls, Audio Video installation, workspace collaboration etc.

Enterprise Implementation of soft telephony system to change the legacy platform indicting all the business continuity.

Led infrastructure upgrades and transformation projects to match the enterprise technology roadmap and to enhance the operational efficiency of large, scaled information system.

Developed a vision for the technology upgrade program in multiple system modules by assessing the enterprise environment and client architecture.

Established the best practices in working project groups and measured continuous improvement.

Optimized forthcoming challenges and crafted the proactive tech. strategy along with eradicate possible impediments in technology roadmap.

Empowered technology implementation team with seamless transformation procedure and implementation plans.

Managed Threat Risk Assessments and Privacy Impact Analysis to meet the regulatory and compliance with IS Audit Standards, guidelines and best practices.

Developed strategy to advance a mechanism within different technical working groups to overcome technical and operation challenges.

Developed advanced and easy templates for agile teams to measure project progresses to enhancing visibility and encouraged an environment of collective brainstorming to solve complex problems.

Ensured the program success and determined the project business values by using advance metrics and shared the data with stakeholders.

Project Manager Jan 2019 – May 2021

Investment Planning Counsel, Toronto, Canada

Overview of recent projects:

ServiceNow (July 2020 – Nov 2020): ITSM tool implementation for change and incident management module.

End user computing (Apr 2020 – Dec 2020): Project planning to enhance end user experience by improving desktop solution that reduces technology footprint across the organization. Microsoft Managed workstation rollout and communication in conjunction with Organization Change Management, business communication, persona mapping, remediation for applications packaging and refactoring, file share and software planning through and agile, interactive and incremental approach.

Network Security (Sept 2020 – Dec 2020): Network decoupling and segmentation project to build independent and self-reliable network infrastructure that ensures security and improves network efficiency with non-reliability on VPN.

FINSCAN (Apr 2020 – Dec 2020): Anti-Money Laundering (AML) screening software solutions offering sanctions and PEP screening, beneficial ownership due diligence, transaction screening, and ID authentication for onboarding and ongoing monitoring.

Identity Access Management & Provisioning (Jun 2020 – Dec 2020): Planning of Identity Access Management project, for ITIM to SailPoint (Canada Life managed) migration, to meet Mainframe move dependency in order to provision identities for applications in the data center and Mainframe in IBM data center.

Talent Management Solution (Jul 2020 – Nov 2020): Implement SAP SuccessFactors’ Employee Central Overtime Management & Mobility functionality, Performance & Goals Management and Compensation & Variable Pay modules to enhance and engage people-based functions by digitizing the HR function and employee information which provides a stable foundation for employee information required for business transformation.

BOBJ Upgrades (Aug 2020 - Nov 2020): Cloud migration and side by side version upgrade of BI platform (BOBJ) that is used as a reporting and analytics business intelligence (BI) platform and server.

Dot Net Upgrade (Feb 2020 – Jul 2020): Managed the project and upgraded 50 plus applications for the latest dot net framework for the latest compatible version.

Document Management System (Mar 2019 – Oct 2019): Version upgrade and server architecture upgrades.

Audit Table Archival and Global Workspace server (Sept 2019 – Feb 2020): Add new servers in database architecture, plan out initial data archive, and schedule SQL server integration job to transfer data to archive table.

Univeris (EWMS) (Jan 2019 – Oct 2019) Wealth Management System Server Architecture, Operating System and SQL server upgrades.

Portal Infrastructure Upgrades (Jan 2019 – Aug 2020): For server architecture and OS and SQL server 2017 upgrade for the latest compatible version and SSRS and SSIS.

Learning Management System Deployment (Feb 2020 – Dec 2020): Learning Management module to help advisors track the CE credits to meet annual PDU and CE Credits requirements.

Achievements:

Led infrastructure upgrades and transformation projects to match the enterprise technology roadmap and to enhance the operational efficiency of large scaled information system.

Developed a vision for the technology upgrade program in multiple system modules by assessing the enterprise environment and client architecture.

Established the best practices in working project groups and measured continuous improvement.

Optimized forthcoming challenges and crafted the proactive tech. strategy along with eradicate possible impediments in technology roadmap.

Empowered technology implementation team with seamless transformation procedure and implementation plans.

Managed Threat Risk Assessments and Privacy Impact Analysis to meet the regulatory and compliance with IS Audit Standards, guidelines and best practices.

Developed strategy to advance a mechanism within different technical working groups to overcome technical and operation challenges.

Developed advanced and easy templates for agile teams to measure project progresses to enhancing visibility and encouraged an environment of collective brainstorming to solve complex problems.

Ensured the program success and determined the project business values by using advance metrics and shared the data with stakeholders.

Managed overall program and project management function including initiating project planning, defining project scope, execution and monitoring and closing while optimizing business value preposition and desired return-on-investment (ROI).

Created and managed monthly KPI reports for the Executive Steering Committee; recommend and apply various metrics based on agile framework for determining the program progress.

Assessed downstream impact assessment along with technical lead and business stakeholders, gap analysis, Supplementary technical specification and quality level metrics artifacts.

Coordinated and oversaw Quality Assurance and User Acceptance Testing procedures with technical and business teams.

Handled client and vendor relationships and managed business expectations, provide project updates, identify potential conflicts between project and functional areas.

Created, owned and managed project artifacts such as Project Agreement, Project Charter, Risks & Issues log (RAID), RACI Chart, Gap Analysis, Governance Structure, SOWs, RFS, Project Milestone Map (in MS Visio) and various project documentation.

Conducted budget tracking, financial forecasting and reporting for the program using Planview EPPM and Excel: maintained the budget, including audit and forecasting of items to be delivered under the program.

Senior Project Manager Apr 2018 – Jan 2019

Ontario College of Management and Technology, Toronto, Canada

Led business transformation program which includes web application serving 5 million customers and business partners in Ontario by ensuring scalability and regulatory and security compliances.

Evaluated organizational, process and implementation implications against strategy; identified potential areas for improvement.

Formulated plans for PMO objectives and consistent with the organization’s strategic goals.

Developed presentations, dashboards, reports and other team and executive level project communications and documentation.

Created portfolio deliverables and ensures completion and communication of Risk mitigation plans, critical path and dependencies, Project Recovery and Business Continuity Plans.

Documented and communicated project changes, health and status to project teams, Business Owners and Executive Sponsors.

Managed a budget of $1.2 million while leading maintenance, performance, and improvement initiatives for multiple essential web applications program utilizing core Java and SQL Server.

Refined and streamlined work processes to meet the vision and mission of organization, enhanced team performance through increased transparency and adaptability.

Defined and met program scope, budget, and timelines while achieving optimum industry standards.

Managed multiple cross-functional in product development and multi-disciplined resources and implemented SCRUM SDLC framework on enterprise level.

Managed multiple cross-functional teams consisting of User Interface Developers, Database Administration, and Quality Analyst to maintain and develop new technical solutions.

Led the change management initiative to effectively manage customer expectations.

Designed and establish project governance ensuring alignment between strategy and initiatives.

Developed Project Plan, and create Work Breakdown Structure, establish baseline work flows, prepare and publish status reports.

IT Project Manager Nov 2016 – Apr 2018

Santander Bank – Boston, Massachusetts, USA

Managed multiple PMO stakeholders and executives level sponsor expectations, as well as the requirements of external governing and oversight bodies.

Managed reporting on the health and overall program efforts with sound metrics and analytics

Facilitated Executive and Enterprise Project Portfolio Management (EPMO) status meetings.

Managed Technology PMO activities and all relevant executive reporting’s, advised executive management and recommended changes and improvements.

Coordinated with project resources to resolve complex issues, improved systems/processes and delivered creative solutions.

Developed implementation strategy and outlines costs and benefits of alternatives.

Managed multiple complex related and unrelated projects of online banking with treasury management capability deployments involving multiple vendors and technical teams.

Led implementation of the Treasury Management Technical product suite, primarily E-Payment Service and Kiosk Online Payment Solution (Electronic Receivables Applications).

Experienced with electronic payments solutions, system integration, and/or database design.

Monitored and managed project progress, budget and schedule in addition to leading the delivery of a range IT Application, Software Development, automation and software integration projects while complying with defined SDLC.

Developed full-scale project management plans and associated documents including communication plans, risk and mitigation plans, critical path creation and analysis, control points, (Risks, Assumptions, Issues & Dependencies) RAID logs, (Statement of Work) SOW, BRDs, IRDs, SRDs, stakeholder engagement plans, deliverables, milestones lists, acceptance criteria and project KPIs.

Managed the communication and relationship with different project stakeholders including client executives, client team members, internal technical teams as well as internal high management, in addition to providing reports and presentations as needed.

Developed timely and accurate project status reports to various constituents including Executives, project teams, and governance forums. Implements insightful status reports, board materials, and dashboards for effective decision support.

Led and coordinate efforts of technical teams, vendors, sub-contractors, subject matter experts to successfully deliver project outcomes and deliverables as per scope/time/budget baselines, monitored budget vs. actual comparison process.

Directed large-scale and complex portfolio (budgeted 6M$) of system integration projects teams of up to 12 programmers, business analysts/ solution design architect, RPA orchestrator and implementation specialists.

Managed program interdependencies through Dependency Structure Matrix (DSM).

Coaching, mentoring, motivating and supervising project team members and contractors and influencing them to take positive action and accountability for this assigned work.

Directed a team of engineers, developers and Sub-Contractors to upgrade and modernize infrastructure of a government security sector including establishing a new datacenter, IBM servers and storage installation, in addition to development and integration of customized DMS system.

Negotiate vendors and subcontractors for projects services inclusive of software, hardware, integration and professional services in alignment with organization business objectives.

Led the successful delivery of a (budgeted 2.5M$) SAP HR & Financials project.

Collaborated with technology partners and businesses to specify system requirements.

Created and delivered presentations on program/project goals and plans, including progress reports.

Conducted status meetings and work sessions to identify and resolve upcoming scheduling, capacity and dependency issues.

Developed and managed communication with all stakeholders to ensure regular, clear, and concise communication regarding the projects.

Identified, prioritized, and resolved issues that occurred during all project phases.

Maintained master / release calendar and ensure timely completion of project deliverables

Worked with project and product partners to identify critical dependencies and issues, ensured that dependencies between teams are being communicated.

Created executive level management reports, maintain risk and issue logs, interdependency matrix, and decision logs.

Ensured that program/project related risks and deliverables are managed according to Project Management Office (PMO) Policies.

Coordinated integration efforts of multiple project teams (both business and technical)

Established and maintained strong relationships within all areas of business and technology and operations partners.

Supported pipeline management and prioritization processes, initial solution discovery and analysis, requirements management and implementation oversight.

Project Manager Feb 2009 – Oct 2016

Council of Scientific and Industrial Research

Successfully managed large-scale complex program with duration greater than 5 year and budget greater than $10 million.

Delivered ERP conversion, enhancement and upgrade deliverables involving SAP MM and ARIBA instances while managing impact on Material Management, Finance and IT .

Developed comprehensive plan focused on authority decision and compliance. Also, built and delivered status and budget tracking for end-to-end development and deployment.

Performed as a Project Management interface between the business, IT, FSG groups, impacted divisions and other key stakeholders.

Helped project teams to perform in scaled agile environment and helped technical and functional teams to generate coherent information flow to develop high level coordination and achieve maximum output through quality deliverables.

Maintained project plan, phase gate reviews, and reported bi-weekly status dashboards at project, Operations Committee, Key Stakeholders, and Executive Steering Committee.

Oversaw implementation of method and tools which enabled each phase, supported all aspects of the ERP system and identified areas for improvement to obtain full system utilization.

Worked with end user functional teams and IT teams and help desk to resolve all ERP system related issues efficiently and effectively. Worked with operational change management to perform transition activities and gap analysis. Worked closely with other business areas for smooth transition of ERP.

Partnered with ERP solution provider to further develop system capabilities to better serve the business needs while managing cost components.

Coordinated with teams that helped to analyze and design system specifications for integrating all business processes into a single company-wide business system

Applied solid project management processes within the IT department to ensure effective and timely solution delivery

Assisted IT leadership with coordinating resources, project schedules, and communications for systems development projects activities including incidence and change management requirements.

Defined, planned, and implemented the goals and milestones associated with all applications development or systems implementation projects

Prepared the documentation, testing and implementation of ERP and related application software

Maintained a productive and collaborative relationship with key system support vendors.

Solved complex process and management related glitches and implemented collaborative work approach to develop business specific solutions during product review session with project sponsors. taking into account multiple internal and external stakeholder groups and different level of stakeholder groups (e.g. Top-Management) with various/changing stakeholder demands/requirements and intersections (e.g. IT, Finance, Material Management, top-management level).

Generated high quality deliverables that helped company to achieve their technology roadmap vision. Implemented state of the art solution that cut cost and enhance company performance through end to end automated processes in material management, supply chain, procurements, finance and IT related approvals and documentation under one umbrella.

EDUCATION

Master of Business Administration (MBA) Framingham State University, USA

Post Graduate Diploma (PGDMM)

Indian Institute of Materials Management, India

PROFESSIONAL CERTIFICATES

Member of Project Management Institute, Inc. USA

PSM, The Professional Scrum Master, level I (PSM I)

Robotic Process Automation Implementation Methodology Diploma from UIPath

KEY SKILLS

Project Management Program Management Leadership & Team Management

Change Management Project Scheduling Reporting & Business Presentation

SDLC, ITIL best practices PMO Methodologies EPM, JIRA Tools

Waterfall/Agile Vendor Management ERP implementation

SCRUM / Kanban Scale Agile Framework Robotic Process Automation

COMPUTER PROFICIENCIES

MS Excel

MS Power Point

MS VISIO

MS Outlook

MS Access

SQL

Microsoft Project SharePoint

MS EPM

JIRA

Selenium

Confluence

ActiveCollab

Visual Studio

Service Now

TFS

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