Customer Service Production Manager
Resume:
MR. RICARDO MUJICA
**************@*****.*** 323-***-****
OBJECTIVE
A position, where my experience and personality will provide efficiency, growth and support to an organization. BILINGUAL: ENGLISH-SPANISH
EXPERIENCE
2014-2016 DENIM EMPIRE INC. Vernon, CA
(company previously called ROYAL DENIM INC.)
2005-2014 ROYAL DENIM INC. Vernon, CA
Production Manager/Owner
Fast Paced Garment Manufacturing Industry
Established 2 new major accounts (Current Elliott and Hudson Jeans).
Provide customer service and support to them as their main contact person. Run the production on time and with highest quality.
Established long term successful major accounts (Rich and Skinny Jeans, Citizens of Humanity, Paige Premium Denim)
Help delicately negotiate price and production time deals with our customers via meetings, telephone calls or emails.
Daily and constant communication with clients for updates on production times and quality.
Work with clients to resolve problems with their instructions on orders mainly by offering solutions or alternatives to them.
Meet with prospective clients and prepare for visits in our production plant. Brief them on our operations and business standards.
Ability to build trust and respect with employees and promote pride in our work, which made us more productive.
Provide daily support to office staff and employees, mainly by open communication and then executing solutions and following through to the end of a project to assure success.
In the rapid changing fashion industry styles change each week, I research and keep updated with the new projects coming in and create reports to communicate with the staff. I work closely with the clients to identify potential problems and resolve them.
Negotiate sensitive issues like production prices with assembly line machine operators through analysis and open communication.
Resolve day-to-day production problems by researching, analyzing and executing plan by providing right tools, information or staffing.
Ensured quality standards were met by daily and constant walk through and inspections of all the assembly aspects of the garments.
Performed final procedures on finished good and ensured quality was met prior to shipping goods to customers.
Fulfill orders of garments per Purchase Order instructions, inspected all shipments to ensure accuracy.
Daily or weekly review of employee performance. Making sure internal goals were met. If quotas were not met, I organized personal or group meetings to boost moral and encouraged all to perform more efficiently.
Promoted team effort and involved management in decision-making.
Mentored employees to develop their talent to their fullest potential. Often times discovering hidden talents.
Was the first point of contact for all new contracts and clients. I organized meetings and arranged for walk-through of our facility.
Organized production schedule of employees to match needs of customers and goals of the company.
Analyzed supplied needed to perform every project and purchased supplies as relevant to the industry. Processed all paperwork for proper invoicing and payment.
Worked with different vendors to obtain best quality and prices of services or products needed.
Daily review of new project contracts. I review them, authorize or request changes to them to assure completeness. Work with customers if discrepancies exist. Then communicate new contract specifics to billing and staff for accurate process and invoicing.
Excellent in multitasking in a high volume environment. Managing up to 15 projects at any time. Quickly adapt to new situations.
Schedule and meet with vendors, clients and industry colleagues to work on projects and discuss production schedules
Contacting appropriate contractors to repair building and machinery. Followed through end of project.
Worked as Human Resources by working with outside support firm.
Avoided a potential walk out by production line machine operators by tracing grievances to the root of the problem and worked with management to find solutions. Resulting in fair and final resolution to major problems.
Very passionate on all aspects of work and life.
High integrity with industry secrets and personnel files.
Management experience for over 20 years.
Prepared for yearly audit in Garment Compliance Industry. 100% success rate.
Sales position to bring in new customers and new programs to the growing business.
1996-2005 Z VALET PARKING LOS ANGELES, CA
Operations Manager
Developed management skills by providing direction to different work crews.
Designed parking solutions for special events.
Worked with city officials to get approval on applications for parking permits.
Customer service for large private events and major red carpet events.
On the spot resolution to various problems within our industry.
Increasing responsibility to promote sales in this company.
EDUCATION
1994 T. ROOSEVELT HIGH SCHOOL Los Angeles, CA
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