Customer Service Representative

SUMMARY

Bilingual-professional with Administration, Accounting and Customer Service functions experience. Detail oriented, ability and experience to meet deadlines and to work under pressure. Honest, dependable, problem solver, able to prioritize while demonstrating team player attitude. Resourceful, always aiming to maintain and exercise quality performance.

AREAS OF EXPERTISE

Core Strengths/Skills:

Bilingual (English/Spanish), Accounts Receivable, Accounts Payable, Collections, knowledge on Liens and Waivers, Bookkeeping, Payroll, Human Resources & Benefits Administrator, Customer Service and Logistics.

Technical Proficiency:

Windows, Microsoft Word, Excel, QuickBooks Pro, PeopleSoft, JD Edwards, JDE One World, SAP, Sage 300, World Port, Oracle and IC Verify.

PROFESSIONAL EXPERIENCE

NAILOR Industries

Accounts Payable Clerk - February 2024 thru April 2025

Scanned to the system folder all freight invoices received, processed their entry, once coded properly.

Matched checks with invoices and paperwork to scan them to the system folder and then submit them for signature.

Renaming all invoices and checks scanned to the system folder and filing them properly in their own assigned folders.

When checks were received signed, they were logged properly, prepared to be mailed out, and hard copies filed.

After the 2024 system hacked, assisted the customer service department and data entry department to set

spreadsheet, entering all hard copies of live orders before hacking to set up a control and follow-up system.

Checked the origin and destination on invoices, quantities, item descriptions, prices, 3-way matching invoices

Contacted Vendors regarding discrepancies and missing invoices after their account reconciliation

Verification of aging report and matching with original paperwork for check emission purposes

Staffmark Group FKA Hunter Hamilton

Forum Energy Technology - F-E-T Assignment

Accounts Receivable Clerk – November 2023

Closer review and analysis of customers’ account to release orders requested by Sales Department.

Reviewing on daily basis the delinquent accounts provided by system reports, do follow-ups on queue

up-dating profiles with notes and up-grading Customers’ delinquency to the next collection procedure.

CEVA Logistics Assignment

Administrative Assistant – April thru September 2023

Accurate working shared email boxes, updating share point sites for document retention and data entry back-up

Review, research, and resolve invoice/statement discrepancies as required from vendors and station personnel.

Procurement of Short-Term rental power units for Independent Contractors (ICs) and Station

Procurement of IC programs, such as Uniform Attire orders, phone and tablets

Procurement of Company owned equipment as tablet and phones

Stander & Company, LLC

Bookkeeping - February thru October 2022

Confirmed all documentation and statements were reconciliated properly, correcting coding and entries.

Collected all documentation and transactions needed to run financials, have approvals and present with letter to each

account owners.

Assigned to handle one Customer account with different locations, monthly financials and reports.

Capital Staffing Solutions

GEXA Energy Assignment

Delinquency Accounts Administrator Contract – December 2019 thru April 2020

Reviewed accounts to determine eligibility for disconnection due to non-payment, or to identify exceptions.

Collected and reviewed data to complete the NFS reports

Houston Tax Business & Services

Administrative Assistant Contract

July thru September 2019

Assisted to reinstate and re-organize office, same as all the review and handling of all paperwork found

Prepared the tax return packages accordingly to filling option, with all proper paperwork

Contacted clients directly regarding their documentation packages completed and balances owed

Daily accessed IRS.gov site to provide clients with an up-dated account status, either by phone or walk-ins

Maintained log for all payments collected, either by cash or check, to give to owner to sign-off on when received

Burnett Specialist

Accounting/Administrative Assistant - Temporary Assignment

January thru April 2019

Handled full cycle of accounts receivable and accounts payable

Managed and maintained bank accounts also their bookkeeping side, credit cards and vendor’s payments

Managed payroll, weekly and biweekly, including monthly commissions, plus kept personnel profiles updated

Direct contact with vendors, clients and others for work purposes and reports

Collected data, processed and paid the sales and payroll taxes by due dates

Accountemps

Administrative/Accounting Assistant - Temporary Assignment

March thru July 2018

Verification of vendor’s codes, and all other information on purchase order request to create purchase order

Managed paperwork and invoices received, either by mail or email, processing approvals after verification of amounts

charged against the original shipment quotes

Ran reports per operations manager’s request, either weekly or biweekly

Re-organized 2017 archives for AR & AP paperwork.

Brunel Y Sucar, United Film Solutions and Polyrafia Inc.

Administrator and Bookkeeper

May thru Dec. 2017

Processed daily orders of materials in QuickBooks, that were received either by phone or email

Processed the invoices to be carried out with materials to Clients.

Issued POs for raw materials and cores and processed their receiving for warehouse and operations purposes

Contacted LTL Carriers to schedule out of town deliveries, providing the necessary documentation

Prepared daily bank reports, reconciliations for each account, up-dating of their registers

Managed weekly collections for three companies, same as their AR, received thru bank or checks

Weekly processed accounts payable for each company, mailing and filling of copies and paperwork accordingly

Processed bi-monthly salary and hourly payrolls

Processed inter-company transfers weekly to maintain cash flow and replenish funds

Prepared reports and gathered information for monthly sales tax filling, payroll taxes and unemployment

Tex-Fab, Inc.

Bookkeeper and Payroll Administrator – December 2015 thru January 2017

Assisted in the transition from DacEasy to QuickBooks and its implementation

Processed payments received and deposited checks from customers or wire transfers, on-daily basis

Processed weekly and bi-monthly payrolls and their EFT payments accordingly

Managed employees’ profiles, tracked vacation time, insurance coverage, Cobra, 401K and child support

Reporting accounts receivable aging status to Sales Department and assisted in collections.

Handled billing in original invoicing system and entered data into QuickBooks

Processed bank reconciliations, provided VP and CPA with schedule or reports

Application, reporting and payment of sales, unemployment, 941 and 940 taxes

Platinum Scaffolding Services

Payroll Certifications Clerk/Accounts Payable Admin. – August 2014 thru October 2015

Processed accounts payable including: approvals, running reports, check runs

Making sure that in the AR & Collections area the liens and waivers had cleared, and all disputes were handled.

Matched proper back-up paperwork with copies of signed checks to file accordingly and real checks mailed out

Collected weekly payroll and confirmed the submission to complete process correctly

Submitted weekly payroll certifications as per customer or contract set-up request

Handled receiving, sorting and distribution of payroll checks by site and overnight shipment accordingly

Assisted in the weekly payroll processed verification and emission of manual checks

CB&I

Payroll & Personal Accounts Administrator for CSA – April 2009 thru August 2013

Managed personal accounts for all OCN personnel: set-up, maintenance and follow-up through closing

Verified personal and bank information for scheduled wire transfers

Prepared monthly PA reports for finance manager

Weekly maintenance and gathering of the hard copies of withdrawals for reconciliation

Weekly processing of hourly payroll for over-seas projects

Processed salary payroll biweekly by Excel macro sheets or Web Time entries

Worked directly with project managers, supervisors and employees regarding approvals, adjustments, corrections, coding status, forms and other matters needing immediate attention for payroll cycle closing

EDUCATION

Computer Learning Center – Santa Clara, CA

Computerized Accounting Certification

Rafael Landivar University – Guatemala

Tourism & BA (Credits)

American-Guatemalan Institute – Guatemala

Bilingual Secretary Degree (English/Spanish)

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