Technical Support Customer Service
Resume:
Emiliano A. Bolaños
Granite Falls, NC, *****
***********@*****.***
Professional Summary
Dedicated and detail-oriented Technical Support Engineer with a passion for problem-solving and customer service. Experienced in troubleshooting, analyzing complex technical issues, and providing clear, effective solutions. Strong communicator with the ability to collaborate with teams and clients to enhance system efficiency and user experience. Always eager to learn and grow professionally in fast-paced environments.
Education
Software Engineering
Universidad Tecnica Nacional, Alajuela, Costa Rica
Technical Support - Middle Technician
Colegio Tecnico Profesional de Acosta, San Jose, Costa Rica
High School Diploma
Colegio Tecnico Profesional de Acosta, San Jose, Costa Rica
Technical Skills
• Strong troubleshooting and problem-solving skills for technical and financial systems
• Excellent time management and ability to multitask efficiently
• Clear and effective verbal and written communication
• Solid experience in customer service and technical support
• Proficient with Zendesk, Chrome Developer Tools, and Datadog
• Familiar with Python, JavaScript, and Java programming
• Experience working with CRM systems and troubleshooting synchronization issues
• Comfortable using remote desktop tools to assist users
Languages
English: Advanced (C1+)
Spanish: Native
Professional Experience
Technical Support Engineer
Movate – Cartago, Costa Rica
January 2024 – March 2025
• Provided technical support through Zendesk tickets, chat, and virtual meetings
• Assisted administrators with user permissions and account management
• Analyzed and optimized automation workflows to improve efficiency
• Used Chrome Developer Tools and Datadog to identify and resolve technical issues
• Investigated and fixed CRM synchronization problems
• Supported automation sequences for user engagement and prospect tracking
• Helped troubleshoot in-app calling issues, phone number management, and call reliability
• Trained new hires and provided ongoing support to team members
Customer Service Representative
Accenture – Heredia, Costa Rica
August 2022 – January 2024
• Assisted clients with retirement service accounts, handling withdrawals, loans, and transfers
• Reviewed and processed documents to ensure compliance with regulations
• Calculated state and federal taxes for various financial transactions
• Tracked and resolved cases efficiently, ensuring timely processing
• Provided troubleshooting support to help clients regain access to their online accounts
• Managed claims processing for home appliances and equipment
Certifications & Additional Training
• IT Support Fundamentals (if applicable)
• CRM System Management & Automation
• Customer Service & Technical Assistance Training
References available upon request.
Contact this candidate