Desk Receptionist To-Go Specialist
Resume:
Keicha Logan
Upper Marlboro MD, *****
*********@*****.***
Objective
My goal is to secure a responsible career in which I can utilize my skills as well as gain further knowledge and expand my growth. Looking for a rewarding role where I can put my experience to use.
EXPERIENCE
Massage Envy, 3600 S Glebe Rd Arlington, VA 22202- Stretch Therapist
June 2022-
Build relationships with members and guests to help pursue their total body care goals. Combine my experience and expertise to help clients improve flexibility, mobility, and performance. Customize and deliver a safe and therapeutic experience with every service a client books.
Famous Dave’s, 3046 Waldorf Market Place Waldorf, MD 20603 – Server, To-go Specialist, Host
February 2022-May 2022
My responsibilities included greeting customers and seating them according to party size and available seating. Preparing tables for incoming customers, prepping to go orders and dine in orders, placing orders on the phone and in person, taking placed online orders to curbside takeaway, prepping for catering events, maintain cleanliness of the front and back end of the restaurant, packaging orders and cash handling.
American Massage & Bodywork Institute, 1593 Springhill Rd Vienna, VA 22182- Student
January 2022- August 2022
Received my certificate for completing the program to be a Licensed Massage Therapist.
Physical and Sports Rehab, 1401 Mercantile Lane Largo, MD 20774-Front Desk Receptionist/ Rehabilitation Aide
May 2021- December 2021
My responsibilities included, implementing covid protocol and cleaning requirements, scanning proof of identification, verifying new and existing patients insurance information, managing two phone lines, responding in a timely manner to emails and voicemails, providing personal documentation to law firms, medical establishments, and patients upon patients consent, maintaining patients file folders electronically as well as retained physical copies, scanning important medical documentation, mailing and faxing claims, provided daily and yearly financial reports, billing self-pay patients, manually applied patients financial responsibility daily to their account, maintained and applied for current and new patients authorization if required through insurance, workers compensation, auto claims, or private insurances, established a records management system as well as maintained supply inventory. In addition, I trained new interns as well as previous employees on front daily responsibilities such as patient demographic information, taking patient copays and providing their chosen form of receipt, providing knowledge of phone mannerism, and greeting patients, and being informative of ways to help in the workplace. As a rehabilitation aide, I provided assistance to four licensed Physical Therapist and seven interns. I assisted in demonstrating exercises to patients, closely monitoring equipment use and cleaning protocol before next patient use, escorting patients to open tables and consultation rooms for treatment, provided heating pads, cold packs, water, towels and if needed night gowns, folded, and maintained the upkeep of laundry, inspected, sterilized, sanitized physical therapy equipment, pillows, tables, chairs, and rooms.
Centers for Advanced Orthopedics, 3 Washington Circle Washington, DC 20037 — Front Desk Receptionist / Rehabilitation Aide
December 2018- July 2020
My duties included providing rehab assistance to Clinicians under the direct supervision of a licensed Physical Therapist. I assisted in monitoring patient reactions to treatment, and I communicated many adverse reactions to the appropriate person to better aid the rehabilitation of the given patient. I maintained the appropriate supply inventory levels daily, inspected, sterilized, and maintained clean physical therapy equipment in accordance with clinic standards. I escorted patients from one station to the next, demonstrated how to use the equipment and walked each patient through their exercises. In addition, I gathered and provided equipment for patients including hot and cold packs, water, as well as towels to ensure a comfortable rehabilitative experience. As the front desk receptionist, my responsibilities included greeting and signing patients in and out, scanning identification and insurance cards, verifying insurances upon patient arrival, answering incoming calls, monitoring emails, applying copays and paid balances to each patients accounts, updating and informing each patient about their account and their limited visits, monitoring and ordering supplies, restocking laundry, checking voicemails, filing and pulling daily patient charts, creating new patient charts and insuring that patient files, receipts, cash and credit card transactions were locked upon departure.
Bayside Physical Therapy, 70 Sherry Ln Prince Frederick, MD 20678 — Physical Therapy Technician
January 2018- December 2018
I fulfilled the needs of our patients, physical therapists, and the entire facility for the overall good of the community we serve. In addition to working under the supervision of licensed professionals, I also prepare patients and equipment for our Physical Therapists so that they may administer treatment to each patient in an efficient manner. At my capacity at Bayside, I also walked patients through exercises under the instruction of the Physical Therapists to ensure effective therapy sessions for each patient.
Maryland National Capital Park and Planning Commission, 10701 Livingston Rd Ft Washington, MD 20744 — Administrator/Assistant Director/ Front Desk Receptionist
June 2006-December 2018
I performed administrative and clerical duties including closing our facility, checking customers in and out of our facility, and conducting procedural tasks around the facility that are vital to daily operation. During camp season my responsibilities include composing weekly activities, organizing, and facilitating camp goer’s transportation to and from trips, and maintaining enrollment records for approximately 110 children.
Genghis Grill, 2928 Festival Way Waldorf, MD 20601-Server
October 2017- January 2018
My job included a variety of tasks which contributed to the overall operation of the restaurant. These tasks included greeting customers upon arrival, prepping the restaurant to open and close, processing payments, serving customers, preparing, and cleaning tables for customers, prepping additional items needed for the restaurant, restocked supplies for shift change, pre-bussing empty glassware, bottles, and silverware.
EDUCATION
University of Maryland Eastern Shore, 11868 Backbone Rd Princess Anne, MD 21853 — Rehabilitation Services
August 2012 -May 2016
Within the pursuit of my degree, I maintained a 3.8 GPA and participated in numerous volunteer efforts while furthering my education in the Rehabilitation Services Field.
Frederick Douglass High School, 8000 Croom Rd Upper Marlboro, MD 20772 —
Graduated May 2012
SKILLS
I have certifications as well as an extensive knowledge of Microsoft Suite with proficient typing speed. I have a lot of experience in filing/safe-guarding documents, and I am also First Aid and CPR Certified.
PROJECTS
Peer Education- University of Maryland Eastern Shore
September 2015- May 2016
As a Peer Educator I developed positive health promotion messages for substance abuse prevention and the HIV prevention initiative under a grant funded by the Substance Abuse and Mental Health Services Administration (SAMSHA) Minority Serving Institution-Community-Based Organization (MSI-CBO). I also organized a talent show to inform the public about HIV Prevention.
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