Business Analyst Product Owner

Manjusha Kolli

www.linkedin.com/in/manjushakolli/

Email: ********@*****.***

Cell: 646-***-****

Results-driven Senior Business Analyst with demonstrated experience of over 8+yrs in B2C and C2C projects using Agile. Strong experience in all phases of SDLC (requirement analysis, design, development, UAT) as a Business Analyst. Skilled at working across various SFDC implementations, covering Sales Cloud, Service Cloud, Chatter & App-exchange applications. Exclusive experience with Salesforce CRM. Coordinates with IT Compliance, Sales Compensation, and Comp Systems teams to manage the development process and resolve issues. Provides project-planning guidelines using agile methodologies to support product owners. Extensive experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements.

Core Competencies

Salesforce Administration Salesforce Configuration Data Migration Salesforce Integration Software Development Lifecycle (SDLC) User Acceptance Testing (UAT) Agile Methodologies Project Lifecycle product owner Business Analyst SQL/SOQL Query Salesfroce Experience cloud Scrum Master

Technical Skills

Methodologies and Business Modeling Tools: RUP Agile Waterfall Microsoft Visio Rational Rose JIRA HPALM/QC.

Salesforce Technologies: Salesforce CRM Workflows Approval Process Validation Rules Case Management Report Customization Custom Objects and Apex Data Loader Triggers Salesforce Cloud.

Salesforce Tools: Force.com Eclipse IDE Force.com Apex Data loader Force.com service max lightning UI Health Cloud & Service Cloud

Web technologies IDE: HTML SQL environment Force.com Eclipse visual studio.

Languages: Apex Java C Force.com. MySQL server SQL server 2008/2012.

Certification

Salesforce Certified Administrator (SCA)

Salesforce certified Business Analyst (SCBA)

Salesforce Certified community cloud consultant certification

Salesforce certified Platform App builder Certification

Professional Experience

Lyra Health Care (Remote) September 2024- present

Worked as product owner/Business analyst consultant handling multiple projects, implantation of Billing, claims processing and payments using Health Cloud & Service Cloud and CPQ for price quote to cash project. Worked with business stakeholders for building new functionality and improve existing by enhancements, Testing UAT and providing sig off

Working with billing team to streamline billing process, claims process and payments

Meeting with business stakeholders to gather requirements and provide system walkthroughs

Working with Technical team to discuss requirements and design, perform data update tasks

Lead team meetings to discuss Design and provide functional direction for technical design on projects.

Worked as product owner to tailor the solution to the business process, project planning organization management. Create project work plans

Provide project updates and communication to higher -up on status of project and timeline for release

Co-ordinated deployment and release with technical team for smooth release of completed and tested project.

Worked with stakeholder to do demo and system walkthrough on new functionality and get UAT signoff for production deployments

Maintain and create BRD, Technical design documents, release notes, analyzing and evaluating complex information technology applications, policies, and issues.

Provide user access to system and application, assign permissions

Write test cases/test scripts for UAT testing, setting up test data in sandbox

Maintaining and working through Jira board for Sprint planning, backlog.

Experience working with flows validation rules, reports and configuration in salesforce.

Milan laser -Omaha, Nebraska October 2023 – August 2024

Worked as product owner/Business analyst consultant handling multiple projects using sales, Marketing and Health Cloud & Service Cloud, supporting service desk and call center teams, to better the improve the process by building new functionality and improving efficiency by enhancing existing functionality.

Sr.Business analyst/Salesforce product owner

Worked on maintaining projects on the JIRA boards and generating Burndown and Burnup charts.

Collaborate with stakeholders to work on projects in pipeline, on-going projects updates and prioritization.

collaborate with technical team on team capacity planning, assigning work, sprint planning, sprint demo, Retrospective.

Lead requirements gatherings sessions, grooming sessions, update and create JIRA for user story, Epic’s, projects.

Provide Technical guidance and application capabilities and limitations for determine and define to be process with stakeholders.

Worked on testing completed JIRA stories and perform QA in sandbox and perform smoke testing in production.

Worked on creating and executing test cases for both negative and positive test scenarios

Worked on data mapping for D365 integration for processing payments and sales orders.

Working design for establishing API end points for integration.

Updated price books to reflect the changes in prices for the products.

Provided support for Tier2 tickets as needed to support service desk team.

Performed Data loads for keeping the data up to date for new changes made.

Woking experience using flows, validation rules, configuration changes, reports, Data updates.

Worked on the data analysis and bundle up products for sales events, special prices using CPQ

Written test scripts and provided walk through service desk and business users of the stores going live.

Involved with QA team for testing and performed testing in QA and UAT sandbox before going live and performing smoke testing in prod upon go live.

Lead UAT and QA efforts, review and approve test cases and test scripts for QA team coordinated with QA and to get through the sign off for QA and UAT,

Create CR, release notes, co-ordinate and support deployments.

Proving training materials and training the trainer for new projects and features that are developed during go-live time.

Slalom LLC: Sr. Salesforce consultant (June 2020 – Sep 2023)

Client: TPG, Fort Worth, TX April 2022-Sep-2023

Senior Salesforce Business Analyst/Administrator

Worked as salesforce consultant in multiple domains to convert process builders, work flows to flows for the existing logic, and build and design new flow.

●Set up user profiles and created contacts for users in salesforce instance.

●Performed data cleanup using raw data files via DataloaderIO/ Dataloader.

●Created reports, managed dashboards, provided access, and customized the data displayed.

●Tested for fundengine and other applications integrated with salesforce instances.

●Testing and proving testing assistance for stakeholders.

●Maintained a salesforce instance for a wing on the customer end.

●Gathered requirements, provided updates, and performed requirement analysis for the task at hand from the Business users and product owners.

●Resolved 10 to 15 tickets assigned from service now by the users with SLAs.

●Created new fields for the user enhancement requirements.

●Provided training materials and trained the trainer for new projects and features developed.

●Tracked day to day tasks using Monday.com which helped streamline sprint work/task assigned to individuals.

Client: Meta (Facebook), Dallas TX August 2021 – March 2022

Senior Business Analyst/product owner

Gathered requirements for service project for Internal team to provide support with cases related to HR. Worked closely with business users in gathering requirements for setting up experience cloud for collaboration.

●Set up groups, meetings, and notifications for the groups created with Experience cloud page.

●Enhanced field mapping on the salesforce side of the system and the community page published for users.

●Gave users access to salesforce.

●Managed workflows, process builders, and data analysis using Data Loader and Dataloader.io.

●Integrated with a 3rd party system for case intake using MuleSoft as the integration tool for cases submitted by customers.

●Completed code reviews and designed reviews for the solution developed by the engineering team.

●Documented endpoints and defined and determined fields for pulling and pushing data for integration.

●Wrote user stories and used Agile methods for a two-week sprint cycle. Utilized various project management tools, such as Jira, Mural, and Azure Dev ops, using confluence pages for maintaining documents.

●Led sprint meeting and planned meetings, backlog refinements, Sprint demos, and Daily Stand up (DSU).

●Created and maintained BRD and Technical Design documents, collaborating with the engineering team and QA team.

●Collaborated with QA team members for testing multiple devices for website and mobile, as well as tablet devices once the experience cloud was published.

Client: Frontier Communication, Irving TX July 2020 – July 2021

Senior Salesforce Business Analyst

Worked closely with the business to capture requirements and document the requirements for experience Cloud. Worked on the setting up of a mobile app for users so that users should be able to access the accounts form their mobile on the go.

●Lead requirement grooming sessions involving Technical Team and Stakeholders.

●Worked in Agile 2-week sprint cycle with continued delivery to the business.

●Worked on ADO board to keep track of the task and stories for technical team.

●Worked on Vlocity system using the CPQ object quote order, price, for development of custom solution in the ordering process for product.

●Worked on Running UAT kick off calls for the business testing along with provisioning access to UAT testing to testing and provided training materials and training the trainer for new projects and features that are developed during go-live time.

●Working with the deployment team to oversee smooth migration of the features/ enhancement requests that are worked in the sprint cycles, providing tire1 support for user issues.

●Worked with the team to over the latest salesforce release and make sure the sprint and winter release has no impact on the system we designed for the community.

●Responsible for sprint demo, planning for the sprint and maintaining design documents.

●Review and validate the new tickets that come in for the maintenance and support, enhancement request and project by the stakeholders.

●Work along with the architect on design discussions and approve tickets to prod deployment upon development.

Google, Austin TX February 2020 - June 2020

Sr. Salesforce Business analyst

Work closely with business on the requirements and defining the AS IS process and IS –TO be process for the application. Worked on process design flow diagrams for As-is and Is-To be process using Lucid chart. Work with clients by providing the demo for the proposed design and get the approval for the proposed design.

●Experience maintaining and documenting the process, BRD, TTD and Test plans for the project.

●Worked with the engineering team to get the requirements developed for salesforce community portal and service cloud

●Worked in UAT testing and SAT testing for all the requirements before moving to production, training business users and providing technical walkthrough of the system.

●Worked with the business team to set up user profiles, permissions.

●Responsible for providing sprint demo and user story demo after the completion of the assigned task and sprint.

●Guide the team on meeting the targets for the sprint and user story determines the definition of ready.

●Working with Accounts contacts to maintain up to date information about the organizations doing business.

●Training business users for UAT and smoke testing for the end users.

●Support Go-live and provide support for P0 and P1 in production related to configuration user data visibility, permission user access.

Commonwealth of Kentucky, Frankfort, KY June 2019 – January 2020

Salesforce Business System Analyst

Working closely with the Business in requirements gathering and defining AS-IS process and IS-To be process for the application. Experience working in a 2-week sprint cycle for the development of the application.

●Working closely in the data mapping from the legacy system to target system based on the data extracts from the legacy system database for the developing application.

●Experience working on creation of flow diagrams for integrations and application flows and defining user stories using Beans and JIRA applications.

●Working experience in creating and defining process flows end to end for SIT and UAT testing for the business users, training business users and providing technical walkthroughs of the system.

●Experience CPQ for the generating price and quote for the purchases made by the end user via community portal.

●Working experience defining Roles profiles and creating permission set and setting field level access based on the profiles.

●Experience on creating burndown charts and creation of reports from JIRA application and providing L1 and L2 support on the issues logged via case module.

●Experience in reviewing and providing changes of the UI/UX screen developed by the UI team.

●Hands of experience in conducting Sprint demo and Sprint Retrospective meeting with the business, daily stand ups with the development team daily on progress.

Toyota Financial Services, Plano, TX December 2018 – April 2019

Salesforce Business System Analyst

Working with the business in gathering requirements and documenting the requirements based on the user needs. Actively participate in backlog grooming sessions and creating user stories using JIRA, active participation in daily Scrum calls.

●Supported cross team coordination for meeting the targets and worked with offshore on-site teams.

●Lead team meetings like requirement gathering, daily scrum, spring planning meetings, sprint retrospective, grooming sections.

●Working alongside the product owner and technical product owner is project planning.

●Experience in keeping track of the project progress by creating burndown charts, Scrum board,

●Production support and Supported team in deploying tested code and approvals for RFC approvals from the team of approvers.

●Manage multiple project at a time based on the size like Small medium and large projects

●Hands on skills with implementation of the project plan and execution of project plan.

●Maintained version control documents for the application for every release cycle.

● Reading, interpreting and understanding material to prepare concise reports or appropriate responses for the review and/or signature of section managers and/or directors

●Coached and supported a cross-functional team on scrum best practices and improvements.

●Worked on the user provisioning, permission sets, licenses for the application users in lightning UI.

●Worked on integration and data mapping form learning management application to Corner system which is a learning management application that is implemented in lightning UI.

●Worked on with creation of test cases and test scripts during SIT and UAT for release and log defects using the HPQC in the testing phase of the application by using Created test cases, test script, test plan

●Worked on creation and customization and generated reports for the business users on the usage of the application by end-users.

●Provide production support L1 and L2 support for application users

●Working on analyzing and evaluating complex information technology applications, policies, and issues

●Skill in developing creative and workable solutions to complex problems and issues

●Work in the C2B environment and involved in the end-to-end life cycle of the project.

●Worked on SDLC life cycle in all the phases of the project.

InterAction, Washington, DC April 2016 – November 2018

Salesforce Business system analyst

Gathering requirements and conducting one-on-one sessions with the business users to get detailed requirements and provide analysis on how to implement those requirements using salesforce. Working with Salesforce Non-Profit cloud NPSP (Nonprofit Success pack) that comes with certain stand features like affiliations, recurring donations, Grants.

●Customization of standard features and developing new features by designing and creating object fields to meet the needs of the business, meeting with users to identify the pain points for future releases and enhancements.

●Worked with the team for user story mapping and assigning task and story points to the team members, document and maintain BRD and FRS documents using SharePoint.

●Created and gathered reports on progress by using burn down charts.

●Planned and held requirements gathering sessions, JAD sessions, daily Scrum calls, Sprint planning meetings.

●Performed UAT for the business users and log defects using HPAL/QC application.

●Responsible for providing sprint demo and user story demo after completing the assigned task and sprint.

●Guide the team on meeting the targets for the sprint and user story determines the definition of ready.

●Working with Accounts contacts to maintain up to date information about organizations doing business.

●Working with From Assembly to publish web-based forms on the client domain to reach out to organizations about compliance of non-profit organizations.

●Worked with the user performing UAT and SIT testing for production release.

Education

Master’s in Computer Science Engineering -NYIT, New York

Bachelor’s in Computer Science Engineering- SRM University, Chennai, India

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