Business Analyst Service Consultant
Resume:
NZ
NOLUVUYO ZOLO
Service Consultant Junior Business Analyst Customer Service
Expertise Data Analysis Skills
+277******** ********@*****.*** LinkedIn/Portfolio Johannesburg EXPERIENCE
Service consultant
Discovery health medical scheme
08/2016 - 12/2022 Location
Company: discovery health medical scheme (gqeberha) Position: service consultant
DURATION: POSITION: JUNIOR BUSINESS ANALYST - January 2020
- December 2022
Co-op student
Woolworths head office
06/2013 - 12/2013 Cape town
Improving the company's interpretation of its customer requiments Gathering, documenting organizing and preparing report Acting as a liason between the employer & software developers contracted within Woolworth's
Testing the improved system developed or updated by developers Part-time telemarketing agent
Foschini
05/2012 - 11/2012 Location
Contact individuals by telephone to promote products & services Explain the product or service to potential customers Provide pricing detail
Handle customer questions
Obtain customer information including names and address Record customer details and inputting orders details into the computer system
Currently unemployed
Super spar
08/2010 - 12/2011 Newton park, gqeberha
Handling cash transactions of the store
Receiving payment by cash, cheques and credit cards Guiding and solving customers queries
Providing training and assistance to new joined cashiers Key responsible
Areas
Date period Location
Service members on the phone regarding their queries Taking inbound calls from members and making outbound calls to members
Handling member queries regarding their medical aid plans and also advising them of outstanding documents
Inputting member details, queries and responses on the system
(paradigm)
SUMMARY
Well spoken, self-motivated adult .Team player,
I can work unsupervised. I can work in a private
and public sector environment. I strive to
encourage positive transformation and help the
environment to become a learning organization
to be able to better service and fulfil its
mandate. 1. WORK AS A JUNIOR BUSINESS
ANALYST OR BI INTELLIGENCE ANALYST 2. TO
PROGRESS TO BEING A SENIOR BUSINESS
ANALYST 3. DATABASE ADMINISTRATOR
KEY ACHIEVEMENTS
High Customer Satisfaction
Resolved customer issues with a 95%
satisfaction rate within two years at
Discovery.
Sales Growth Achievement
Increased sales by 20% in six months as
a telemarketing agent at Foschini.
Process Efficiency Boost
Improved efficiency by 30% in document
processing as a co-op student at
Woolworths.
Cashier Training Success
Trained and supported 5 new cashiers
to enhance customer service at Super
Spar.
LANGUAGES
Afrikaans
Advanced
English
Advanced
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SKILLS
C/C++ Cashier COBOL ICDL
Microsoft Access Microsoft Excel
Microsoft Office Microsoft Visio
Microsoft Word SPA SQL
VB.Net Visio Acting
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