Property Manager Customer Service
Resume:
Keith Dickerson
Property Manager
Keith Dickerson
San Francisco, CA 94134
************@*****.***
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Skills
Hard Working
Self Starter
CRM Efficient
Accomplished Property Manager with a proven track record of sustaining and increasing property values. Committed to achieving client satisfaction, and meeting and exceeding goals. Driven and enthusiastic, with the ability to manage my time and efforts effectively.
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Experience
Property Management
Sales
Customer Service
HQS Inspections
WORK EXPERIENCE
* March 2024 – Present
Inspector/Scheduler at Paul Edwards Management, San Francisco
Developed a system for tracking and analyzing data, resulting in more efficient and effective inspections
Utilized industry-standard tools and techniques to inspect and test products for defects, ensuring safety and reliability
Created and maintained inspection records and reports to track quality performance metrics
Conducted regular room inspections to ensure compliance with housing policies and regulations
* September 2023 – March 2024
Inspections Specialist at CVR Associates, San Francisco
Conducted regular room inspections to ensure compliance with housing policies and regulations
In charge of scheduling all the inspections for RAD,TPV,PBV clients
Taking in special inspections forms when clients have damages to their units or other issues.
* October 2021 – Present
Coach at Father Saver Middle School, San Francisco
Communicated effectively with athletes, parents, and other stakeholders to ensure clear expectations and understanding of roles and responsibilities
Evaluated and monitored athletes’ performance to identify areas of improvement and develop strategies to reach their goals
Mentored athletes, building their confidence and helping them become better team players
Developed an effective communication strategy that improved team morale and collaboration
* April 2024 – September 2023
Customer Service at CVR Associates, San Francisco
Implemented a customer feedback system that proactively resolves customer issues before they become complaints
Developed and maintained customer service policies and procedures to ensure adherence to company standards
Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
* January 2022 – March 2023
Property Manager at THC, San Francisco
Increased the property residential services through implementation of activities, community outreach, and superior customer service.
Handle all business and administrative operations, including customer service, facility security and maintenance and oversee contracted services.
Processed accounts receivable and resolved collection issues, initiated evictions if warranted.
Developed and monitored annual property operations budgets, managed rent collections, wrote and negotiated lease documents, facilitated tenant relations/satisfaction.
Provided new tenants with introductory letters regarding emergency contacts, insurance requirements, rent collection and maintenance request procedures.
* January 2020 – January 2022
Sales Advisor at Tesla, Fremont
Advised customers on the best products and services for their needs
Developed an effective cross-selling strategy that resulted in a 60% increase in sales of related products
Conducted market research to identify consumer trends and preferences
* July 2018 – January 2020
Inside Sales Representative at TrueAccord, San Francisco
Utilized CRM tools to track customer contacts, interactions, and sales opportunities
Researched customer needs to inform product development and create targeted sales pitches
Negotiated favorable terms and discounts with customers that increased customer loyalty and retention
Developed and presented customized product demonstrations to potential customers
* May 2018 – July 2018
Customer Support Rep at TrueAccord, San Francisco
Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction
Provided personalized customer support that went above and beyond the customers expectations, resulting in a 45% increase in customer loyalty
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Education
Canada College / Associates
July 2016 – May 2018, Redwood City
HQS Certified
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Awards
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