Customer Service Office Manager

ELLEN LIBBEY

Bristol, CT

Professional Summary

I am seeking a position which enables me to build upon my past work experience and will provide opportunities for growth.

Work Experience

Scheduler – Personalized Living

Brookdale Senior Living Solutions

January 2017 to November 2018

· Supervises direct care staff

· Ensures associates as well as residents schedules are communicated/distributed one week in advance

· Proficient with ERSP software scheduling system

· Effectively manages and communicates all changes in resident/client needs to associate as updates are made to the contract and plan of care

· Maintains positive relationships and rapport with co-workers, residents, clients, family members, and community personnel

· Manages on-call/after hours business needs as assigned

· Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices

· Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices

· Responsible for completing review and reconciliation of billing on a weekly basis

· Ensures billing information is complete and correct prior to finalizing monthly resident billing

· Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices

· Completes other duties as assigned

Hospice Home Care Clinical Scheduler/Secretary

Middlesex Hospital

January 2012 to December 2016

· Scheduled homecare hospice nurses on a weekly basis

· Maintained all medical records for hospice unit: retrieving, scanning, filing

· Coordinated with clinical supervisor and scheduled all services as well as medical equipment provided to patients

· Executed telephone inquiries with superior customer service in a timely manner: gathered information, triage needs and routed caller to appropriate personnel

· Performed administrative tasks such as creating staffing schedule, recorded detailed minutes from weekly department meetings, faxed, scanned, and copied all necessary information for medical team Office Manager/Scheduling Coordinator

A & B Homecare Solutions, LLC

January 2006 to December 2012

· Performed all human resources duties including background checks and drug testing

· Hired, trained, and scheduled all personnel

· Conducted home visits and monthly meetings for private and state clients

· Proficient with ERSP software system

· Processed weekly employee time sheets

· Complied with all state billing procedures and policies Office Supervisor/Care Coordinator

Companions & Homemakers

January 2002 to December 2006

· Hired and trained personnel

· Provided superior customer service to clients

· Coordinated services provided to clients

· Produced daily reports and updates ensuring accuracy of records Education

Associates Degree in Business Management

Becker Junior College

1980 to 1982

Skills

• Microsoft Office

• Organizational skills

• Clerical experience

• Care plans

• Computer skills

• Customer service

• Office experience

• Medical administrative support

• Front desk

• HIPAA

• Medical office experience

• Phone etiquette

• Medical receptionist

• Sales

• Communication skills

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