Customer Service Manager

References Available Upon Request

SHARIKA SCOTT

H O U S T O N, TX

979-***-**** ************@*****.***

Career Profile

Highly self-motivated 8+ year customer driven professional seeking an experienced customer- oriented opportunity preferably within a moderate to fast-pace environment (including remote) Selected to implement new training and record keeping project at Holiday Inn Express and Suites that has since been completed 48% ahead schedule due to utilizing the STAR method Career Highlights

Successfully trained over 40+ new hires within a year as the Customer Service Manager

2021 Awarded, “ZERO Hero” for no incidents for anyone hired while the POC for a client

Maintained over a 97% satisfaction survey average as manager (5 mystery shoppers) Pertinent Skills

Efficient Multitasking Proficient w/MS Office 365 Effective Communication Consistent Positive Attitude Exceptional Problem Solver Dynamic Customer Service Security Laws/Regulations Windows 10 & 11 Savvy Active Listening (Probing) Shareholder’s Goal Oriented Execute Marketing Updates Train, Build, Lead, & Follow Health & Safety Compliancy Lead Daily Retail Operations ADP/Workday, CRM Collaborative/Team Building Conduct Applicant Interviews Inbound/outbound Calls Customer Service/Managerial Experience

Holiday Inn Express and Suites Houston, TX January 2023 – Current 2 yrs. 2 mos. Customer Service Manager

Dollar General Lexington, KY March 2020 – January 2023 2 yrs. 4 mos. Customer Service Associate

LGC Lexington Staffing Lexington, KY April 2018 – March 2020 1 yrs. 11 mos. Restaurant Manager

Bluegrass Career Services Lexington, KY January 2016 – April 2018 2 yrs. 3 mos. Administrative/Customer Service Assistant

Education

Paul Lawrence Dunbar High School Lexington, KY 2010 Completed High School – Diploma

Bluegrass Community & Technical College, Lexington, KY 2015 Some College High School – Diploma

Houston Christian University, Houston, TX 2018 Some College High School – Diploma

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