Customer Service Sales Associate
Resume:
Jasmine Nicholson
Spring, TX *****
*****************@*****.***
Profile
A people-centered candidate who uses her leadership to direct, inspire, and serve others. Proficiencies
● Leadership
● Accuracy
● Customer Service
● Adaptability
● Communication
● Compassion
Experience
Top Golf-Houston, TX
Bay Host, 02/2017-08/2017
● Warmly greeting guests in each bay, upselling special menu selections
● Entering orders and delivering food and beverages in a timely manner to each guest
● Restocking Service essentials as needed (cups, utensils, etc.)
● Following up with tables in-between activities to ensure the best experience
● Closing checks & thanking guests for their business Waffle House- Cypress, TX
Corporate Service Trainer, 04/2015- 12/2016
● Training new hires in standard operating procedures
● Observing employees to ensure standards are being implemented
● Coordinating ideas with upper management to improve service methods
● Serving guests and fulfilling other “Front of House” duties upon business needs Dollar Tree Stores- Houston, TX
Customer Sales Associate, 2013-2015
● Assisting customers with purchases at the register
● Helping customers locate items within the store
● Stocking & replenishing shelves with new merchandise
● Maintaining inside and outside appearance of store
● Processing any returns/exchanges as needed
Hair Pop- First Colony Mall, Sugarland, TX
General Manager, 02/2011-03/2013
● Overseeing the day-to-day operations of the store such as profit reports, shortages, Inventory, and instruction of staff
● Holding meetings to go over store/individual sales goals
● Interviewing and onboarding perspective team members
● Observing staff, providing good feedback and/or disciplinary actions as needed
● Opening/Closing duties such as closing till, restocking, merchandising, locking exterior doors and securing alarm system
Private Client- Houston, TX
Home Healthcare Aide, 01/2009-12/2011
● Providing empathy and care for a non-verbal special needs patient by assisting with daily needs- i.e. washing, feeding, changing, etc.
● Building independence by working with patient to assist in building of motor skills- reaching for objects on her own, teaching how to tie a shoe, and other small daily tasks.
● Keeping the patient entertained by playing games, puzzles, and watching programming that both entertains and stimulates the patient's developmental growth. Education
HS Diploma
Kempner High School, Class of 2012
College Attendance
Killgore College- Killgore, TX, 2017
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