Supply Chain Technical Writer
Resume:
Franciene Cox
Apt. ****
Atlanta, GA 30326
Cell: 470-***-****
Email: *********.***@*************.***
Instructional Designer
Technical Writer
Education:-
Colorado Technical University-Colorado, CO
Master of Business Administration – MBA Global Leadership
Bachelor of Science in Business Administration – Public Administration
Certifications and Courses:-
Honor Society - The National Society of Leadership and Success, NSLS
Vistex Academy – S/4 HANA Incentive Administration Business Processes
Vistex Academy – S/4 HANA Data Objects Business and Configuration Processes
Harvard University - GIA Global Leadership Program
Harvard University - Sustainable Supply Chain
Successful Job Summary:-
10+ years of SAP APO/Supply Chain Management (SCM)
10+ years of Successful SAP Implementations and SAP Project Leadership experience
10+ years of Planned and processed Supply Chain/Strategic Planning
07+ years of Agile and Scrum experience
10+ years of Developing Policies and Procedures
10+ years of Compelling Instructional Design and Technical Writing
10+ years of OCM/Change management
10+ years of SuccessFactors
10+ years of experience as a Business Analyst, specializing in network security, Internet security, Cloud security, and Endpoint security.
10+ years of experience with SAP modules, including Supply Chain Strategy, Procurement, Logistics Management, Information Management, and Asset Management. FI, CO, SD, PP, EPPM, MM, QM, PM, PS, TRM, ECC, APO, ERP, Vistex/Rights & Royalty, Fiori, HANA, ENABL NOW, Tableau. Vistex
10+ years of Successful creative ability with Adobe Captivate, Adobe Flash, Articulate 360, Adobe RoboHelp, Camtasia, Adobe Premiere Pro, Final Cut Pro, Vyond, Enable Now, and Adobe After Effects
10+ years of Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT) classroom materials
Professional Experience:
Veolia, France
Water Treatment Solutions
OCM Manager Technical Lead/Trainer May 2024 – March 2025
OCM - Change Management Lead responsible for approving, implementing, and reviewing changes controlled by Veolia Corporation.
Oversee projects with various types and sizes, as well as requirements, that are core duties identified for Veolia business processes.
Manage and lead UAT for Veolia’s recruiting module implementation Smart Recruiters to replace SuccessFactors.
Assist in the development and assessment of Veolia projects required for SuccessFactors, and identify gaps to highlight necessary changes.
Authorizing and approving minor, low-risk changes, coordinating and conducting meetings with the Change Advisory Board to discuss higher-risk changes.
Implemented and rejected changes, ensuring all activities designed to implement them adhered to the organization's standards.
Oversee change management strategies and planning through various departments within Veolia.
Design and develop documents related to storyboard design, shortcut keys, job aids, presentations, and other materials.
Oversee multiple online processes, learning, and development tools utilizing Articulate 360, Camtasia, Google Docs, Captivate, and Adobe Creative Suite.
Implemented to secure analytical sprint deadline processes.
Mentor Interns on how to communicate policies and assist in being a coach while mentoring their internal resources as they develop their OCM background.
Vistex, Chicago, IL
Profitability and Performance with End-to-End Revenue Management
Manager Instructional Designer/Technical May 2023 – May 2024
Oversee and manage Global SAP Analysis, learning, development, and training projects for Vistex customers.
Accountable for overseeing a team of Learning and Development Leads, Instructional Designers, and Technical Writers.
Manager assisting with multiple implementations and providing ongoing support for the SAP S/4HANA cloud ERP, including Enable Now and various modules: FI, CO, SD, PP, EPPM, MM, QM, PM, MICO, PS, TRM, ECC, APO, Fiori, and VIZI.
Investigate new business processes and changes to existing functionalities and translate user requirements into functional and technical design specifications.
Troubleshoot, identify, organize, and coordinate with business and technical teams to resolve issues.
Effectively work with business and IT teams to prioritize and plan the implementation of changes.
Expand and maintain up-to-date functional knowledge of SAP functionality and associated business processes.
Collaborates closely with key stakeholders and the Training team to develop strategic learning plans for standard and customized training courses, utilizing instructional design methodologies.
Collaborate with product specialists, customers, and trainers to develop accurate, effective, and timely curriculums that meet internal and external needs.
Develop training materials (presenter decks, instructor guides, exercises, job aids, videos, eLearning, quizzes, and other supporting materials) for instructor-led, virtual, and self-paced courses utilizing department templates and guidelines.
Materials will include the business need for Vistex software and the technical configuration steps to implement and utilize the system at the customer's site.
Produce design plans targeted to different audiences based on performance needs, which integrate appropriate media and a variety of adult learning techniques.
Create delta classes and update training material as new releases of software are rolled out using rapid development strategies.
Manage projects through all phases of their life cycle, including project initiation and requirements gathering, design, development, implementation, and maintenance.
Apply sound project management and instructional design principles to motivate participants and lead the project to a conclusion.
Lead FI, CO, SD, PP, EPPM, MM, QM, PM, PS, TRM, ECC, APO project course pilot and train-the-trainer sessions.
Analyze existing training to identify end-user needs and develop strategies to improve courses and documentation.
Complete related duties as assigned by the Instructional Design Manager
Dover Food Retail, Conyers, GA
Commercial and Industrial Products and Services
Manager Learning and Development/OCM February 2022 – May 2023
Oversee Supply Chain/Supply Planning global learning, development, and training for Hillphonex/Dover Food Retail.
Accountable for overseeing a team of Learning and Development Leads, Instructional Designers, and Technical Writers.
Creation of and continuous improvement of systems training documentation for the following: SAP AP, Demand Planning, PP/DS, TRM, FICO, MM, PM, SOP creation, be well-versed in SAP/S4 HANA, Supply Network Planning, Transportation Planning, Supply Chain Cockpit, Supply Chain collaboration, and Available to Promise.
Managed and maintained course content and curriculums. Software and Authoring tools used: SuccessFactors, Articulate 360/Rise, Adobe RoboHelp, Adobe After Effects, Enable Now, Adobe Captivate, and Adobe Creative Cloud.
Designed various training plans and pre-training requirements, Hardware, IT access, and Facilities.
Provided training delivery throughout the global Dover Food Retail (DFR) training calendar.
Heavily engage and encourage users of various levels to drive and support user adoption, inspiring confidence in utilizing systems.
Organize and conduct training sessions tailored to the needs of trainees across multiple locations.
Support and manage training solutions to enhance training delivery through the effective use of technology.
Support the Business Systems Training Manager in developing and implementing the training strategy.
Process and maintain accurate records based on training, attendance, registers, records, schedules, and roles set up in the Dover Food Retail Learning Management System (LMS).
Kimberly Clark, Atlanta, GA
Multinational personal care
SAP APO Content Development Specialist VI/Contractor November 2018 – February 2022
I've successfully managed and delivered quality content for our Network Security, Internet Security, and Endpoint Security, Supply Planning organization with the SAP APO team/department. The content I managed helped train strategic planners on inventory management and distribution planning to service our customers better globally. I've taken the content further and translated it to various other languages as well, a huge plus for key markets LAO.
Successfully awarded and recognized by Kimberly Clark planning community across the globe.
Assist in creating and modifying data in the Hub cockpit, including datasets, understanding various structures, and mapping values to parameters.
Successfully oversaw business processes in Supply Planning, including content development and training for Strategic Planning, Inventory Planning, Distribution Requirements Planning (DRP), Materials Planning/Materials Call-off, Production Planning and Scheduling (PPDS), and Deployment Planning.
Continue to provide excellent support in the Kimberly-Clark SAP APO Supply Chain/Strategic Planning projects, including Engineering and Applications Teams' Demand Planning, Supply Planning, and Inventory Planning functions, as well as S4/HANA and corporate training for non-SAP systems. Successful in delivering captivating and robust products and solutions for all SAP content development and global training materials.
Created Global Supply Chains learning and development reports referencing Supply Planning Processes for Strategic Planning documentation for Supply Chain and Supply Planning training: Portfolio Project Management, Commercial Project Management, Enterprise Project Connection(s), and Innovation Management That consists of Input Data report Enable Now, EPPM, Product Master Management, Resources, PPM, TLane Updates, Forecast Simulation, Update Release, Planning Run, New Product, Forecast Offloading, Analysis for Office, and Tableau Outputs.
Assist SMEs in creating custom reports for sales & and operation/SOP forecasting, flexibility, and planning.
Modules used to create documentation and training: FI, CO, SD, PP, MM, QM, PM, PS, ECC, APO, ERP, Treasury Revenue Management/TRM/Tax.
Successfully created and developed content project teams' functional design, production, planning, materials management, and resource allocation per Kimberly-Clark’s global training materials.
Develop and design configuration, end-user training, and technical support processes and procedures for Kimberly-Clark's architectural design, as per SAP APO, DP, SNP, and SAP R/3 MM, with integration of WMS, PP, SD, SCM, BW, HANA, and PPDS processes.
Created Business Strategy Execution content, per subject matter expert(s), that emphasizes Value Chain Integration Services, encompassing ERP, CRM, Supply Chain, OCM/Change Management, BPR, Forecasting, Replenishment, and Supply Planning.
The software used includes Adobe RoboHelp, Enable Now, Adobe Captivate, Vyond, Microsoft Office, SuccessFactors, Articulate 360/Rise, and LMS.
Delta Air Lines, Atlanta, GA
Airline industry
Sr. Project Manager Learning Designer/Contractor July 2018 – November 2018
Managed and oversaw multiple of Delta’s Agile Global Learning Services Information Technology training and eLearning projects while completing aggressive deadlines.
Sr. Instructional Designer – created and edited aviation-related training materials for Delta’s Global Learning Services.
Delivered team-building and collaborative skills, including maintaining effective communication with stakeholders at multiple levels.
Defined and initiated projects, assigning them to manage costs, schedules, and component projects to ensure successful programs and projects.
Tracked and enhanced teams’ projects with a more eye-catching flair. defects via the use of SDLC.
Assisted in implementing Success Factors and Agile processes within Delta’s training environment.
Analyzed and identified knowledge requirements for the design and development of training materials.
Collaborated independently and in teams with other designers, process teams, and facilitators to develop training materials.
Successfully designed and developed Agile learning instructor-led, on-the-job training and e-learning courses using information mapping, ADDIE, and Instructional Systems Design methodology.
Presented Agile and Scrum techniques to upper management and process teams for a well-planned process.
Conducted sessions with subject matter experts to ensure the accuracy of course content.
Created and planned Train-the-Trainer sessions to prepare and teach the developed material.
Observed newly implemented programs and gathered feedback from instructors and students to evaluate program content, flow, and success.
Maintained knowledge of current learning delivery methods and technical skills associated with training development.
Anthem, Atlanta, GA
Healthcare partners developing technology
Software Manager Trainer Designer/Contractor April 2018 – July 2018
Sr. Software Instructional Designer and Trainer – Managed Anthem’s Nimbus Framework project, including Network Security, Cloud Security, Internet Security, and Endpoint Security, which involved major and minor application updates and releases on a weekly basis.
Oversee Nimbus online help projects by testing each application and converting knowledge into step-by-step user guides, online materials, and quick reference guides for Anthem’s Nimbus Bootcamp training Learning Management System.
Create and edit existing frameworks, dashboard designs, and processes.
Directly interfacing with trainees for new and existing Anthem applications. Software and methodology used: SuccessFactors, Agile, MS Excel, MS Word, MS PowerPoint, Flash, Captivate, Articulate, Camtasia, and video editing.
Create process-driven Software engineering, data warehousing documentation, and online materials functions.
Invent and execute training solutions to the problems designers and developers face in their daily work.
Conduct training workshops, web and in-person, and design to bring fluency with tools to various internal and external communities.
Participate in various meetings and Agile/SAFE ceremonies to stay informed about potential issues developers may encounter with tools.
Served as the liaison between the producer, publisher, and librarian for all training content made available to various learning communities.
Report status to various stakeholders.
Assurant Corporation, Atlanta, GA
Delivers high-quality, specialty protection products
Lead Project Manager Technical Writer January 2017 – January 2018
Sr. Technical Writer – Managed information Technology projects based on corporate policies, Security policies, and learning and development, utilizing applications such as ePrism, BRMS, Elita, Oracle ERP, Authorization, Globalization, and parts management. These projects involved major and minor application updates and releases, conducted weekly.
Oversee multiple documentation and online help projects, creating step-by-step user guides, online materials, and a quick reference guide for the Assurant global Learning Management System by testing each application and converting knowledge.
Created Security processes for Assurant Network security to prevent unauthorized or malicious users from accessing the Assurant work environment. This included Internet security, which involved protecting information sent and received in browsers, and Cloud security, which involved securing applications and data moving to the organization’s cloud.
Overseen testing for new and existing Assurant applications. Software used: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SharePoint, Flash, Captivate, Articulate, Camtasia, video editing software, Adobe After Effects, and Adobe Premiere Pro.
Created process-driven Software engineering and data warehousing documentation and online materials functions.
Ability to assist in building high-performance, secure, data-driven applications with quality code documentation.
Created Oracle and object-oriented blended learning processes.
Solid knowledge of Assurant concepts and procedures of standard software development methodologies.
Extensive experience with database design, algorithm development, source control, embedded systems, and multi-threaded software development environments.
Evaluated technical capabilities, options, and strategies.
Developed, documented, presented, and recommended design solutions and alternatives.
Trace Point Consulting, Atlanta, GA
Organizational Change Management
Project Manager/Trainer/Contractor October 2016 – November 2016
Lead Train-the-Trainer facilitator for upcoming corporate training facilitators.
Trained the Trainer instructor for over 70 classroom trainers.
Created documentation and simulations.
Served as lead trainer for the team and conducted in-classroom training, consistently receiving 4.0 and 5.0 scores on a 5-point scale.
Conducted classroom, virtual, and field training for internal and external partners and merchants to enhance sales opportunities, resulting in a 20% reduction in turnover and an immediate increase in sales associate productivity.
Planned, organized, and developed training materials tailored to meet the specific needs of new hire classes, quarterly sales training, and other targeted audiences. Trained account executives on selling processes, product knowledge, and technology.
Mentored new hires, resulting in 4 being promoted to new positions.
Conducted field training sessions ranging from 2 days to several weeks, covering the consultative selling process, product review, and strategies for advancing to the next phase of their selling career.
3M Corporation, Minneapolis, MN
American multinational conglomerate corporation
Project Manager/Instructional Designer Training/Contractor June 2015 – July 2016
Sr. Trainer and Technical Lead on the Polaris Finance and Human Resource projects.
Perform duties as an Instructional Designer and OCM/Change Management Analyst.
Responsible for developing and implementing training curricula for assigned process areas using SuccessFactors.
Market Research - Knowledge of market research sources, data analysis techniques, and methodology from various research tools.
Mapped T-Codes to courses and courses to process areas and reviewed and updated the training curriculum tracker accordingly.
Accountable for delivering results that meet the end user’s needs and making necessary recommendations for improvements.
Work closely with the Polaris process teams, process owners, and business SMEs to confirm the accuracy and relevancy of the Polaris training curriculum(s) for FI, CO, SD, PP, MM, QM, PPM, PM, PS, TRM, ECC, APO, ERP, TRM in the Finance, Sales, Manufacturing, Treasury, Human Resources, Warehouse, and Retail departments.
Incorporated various principles and methods for training curriculum design into all documentation and training simulations, utilizing adult learning theory, teaching, and instructions for end users, super users, process teams, warehouse staff, and other relevant groups.
Created course content supporting ILTs, job aids, shortcut keys, manuals, quizzes, knowledge assessments, UPKs, flowcharts, and eLearning simulations.
Obtain approval and sign-off for training curriculum materials from designated stakeholders.
Assist in Integration Testing, user acceptance testing (UAT), functionality testing, and creating new content as needed,
leveraging existing project documentation, stakeholder expertise, and personal expertise.
Siemens Corporation, Atlanta, GA
Industrial and Production Solutions Company
Lead Instructional Designer/Technical Writer/Contractor June 2014 – March 2015
Oversaw processes to recreate Siemens' SAP Multi-Module Project SPIRIDON, referencing APO, PM, FI, CO, SD, PP, MM, QM, PS, TRM, and ECC, as an improved, functional, and user-friendly online global training tool.
Updated the Warehouse, Finance, Sales, Human Resources, Manufacturing, and significant components of portfolio management, as well as Project Systems and Retail course design and training, for department documentation and simulation of the new and improved global system.
Successfully created a strategy for completing the SPIRIDON LMS online before the actual deadline.
Created and incorporated new videos from live meetings, as well as written scripts for on-the-job scenarios and processes. Used Canon production cameras.
Courses created through interviewing Siemens Subject Matter Experts.
Trained new hires on new and existing Siemens processes and procedures.
Updated and created templates to increase course creation turnaround time by 50-75%.
Designed and developed new Instructional Systems Design (ISD) processes to enhance interaction with Subject Matter Experts (SMEs) and Clients.
Designed and developed interactive video pieces for use in courses.
Implemented new graphic standards to optimize course size.
Knowledge of Agency/Vendor management and budget management.
Heavy use of Flash, Captivate, Photoshop, RoboHelp, production cameras, voice-over, and other 3rd party programs to add fun, exciting, and on-topic interactions and diversity to courses.
Led and facilitated Online and Instructor-led training sessions via WebEx, Meeting place, and Adobe Connect.
Cameron International Corporation, Houston, TX
Oil and Gas Field Machinery Company
SAP Instructional Designer/Trainer/Contractor April 2013 – June 2014
SuccessFactors trainer and developer – created training materials for Cameron’s Documentation and Training implementation.
Created training materials that included step-by-step procedures, end-user manuals and quick reference cards (QRC), SuccessFactors Learning Management System (LMS), training presentations and detailed instructor guides, in-class exercises, activities, exercise data, learning assessments levels 1 -3, populating training client with master data and transactions in multiple areas to support testing and training for SAP modules FI, CO, SD, PP, PM, MM, QM, PM, PS, TRM, and APO.
Software used to create simulations: SuccessFactors, iSpring Suite to create PowerPoint-based e-learning, Articulate, uPerform, Captivate, and RoboHelp to develop interactive online help/quizzes and learning evaluations, and Video/Media to capture live power scenarios.
Developed e-learning courses, including designing interactions and creating storyboards as part of a global training team.
Developed documentation standards for work instructions and simulations/training (ILT) delivery.
Led teams in developing and delivering blended end-user training in multiple geographical locations, including domestic and
Excellent writing and communications skills; coaching and mentoring skills.
Newmont Mining, Denver, CO
Gold/Copper Mining Company
SAP Lead Instructional Designer/Technical Writer/Contractor January 2011 – March 2013
Managed SAP ERP implementation modules, including Human Resources, Finance, Accounting, Benefits, and Payroll, for the Newmont Mining global project in Colorado.
Experienced in implementing and maintaining Newmont Mining’s global eLearning Management System (LMS).
Responsible for designing, developing, and delivering end-user training tailored to specific SharePoint access levels that align with process workflows and are launched through the Vista user interface. Tasks include writing training scripts to parallel navigational paths demonstrating customized functionality, along with recording navigation and simulations to be used for all training delivery including classroom, online learning, and virtual sessions.
Successfully developed learning strategies that include Instructor-Led Training (ILT), e-learning/online help, virtual learning, exams, certifications, and extended learning opportunities. Software used: Flash, Captivate, RoboHelp, Articulate, and uPerform.
Developed and delivered robust content in both large and small formats within an LMS and CMS environment.
Ensured adherence to SCORM standards, best practices, and compliance with all relevant regulations while maintaining security.
Monitored and tracked projects to ensure their timely completion before deadlines.
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